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Front of House Manager

Charlotte

Job Description Job Description HC-Resource is looking for  experienced and dynamic  Front of House Managers in North Carolina. We have maintained a stellar reputation for providing quality food, superb beer selections, and exemplary customer service excellence!

If you have a passion for friendly people, made from scratch food, craft beer and cocktails, and a hospitality background, we want to talk to you!

Full service management experience is required.

Responsibilities include:

Recruiting, selecting and developing a competent team of store personnel who lead the industry in customer service

Maintaining adequate inventory levels to ensure out of stocks are eliminated and inventory turns are realized at least once monthly—this is especially important on bottled beer and liquor items since that’s where most of our inventory sits the longest

Industry-leading training

Managing employee relations by effectively communicating with staff using various styles of approach depending on the individual

Maintaining store conditions that meet or exceed company goals

Analyzing financial and accounting reports

Controlling expenses such as food cost, inventory, cash control, payroll, etc. to at or below company budget guidelines

Posting staff schedules within the company’s timeline

Completing recurring tasks on or before scheduled deadlines

Maintaining a professional image at all times towards customers and staff

Providing Excellent Customer Service at all times

Run great shifts

What we’re looking for:

Proven success in leadership of high-volume full-service restaurants

Leadership qualities that motivate and develop a high-achieving team

Exceptional customer service

Lead the restaurant team by setting them up for success, leading by example, setting high standards and delegating to & developing people

Create a safe, fun and clean environment in which employees will thrive and guests will return and recommend us to their friends

Meet expectations in sales, costs, quality, hospitality, cleanliness, etc.

Ensure the safety and security of employees, guests and company assets

Communicate openly, clearly and effectively with a positive, solutions-oriented demeanor

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