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Children's Hospital Boston
Boston
75052BRJob Posting Title:Patient Experience Representative (Per diem)Department:Patient Services- Inpatient Admitting OfficeAutoReqId:75052BRStatus:Part-TimeStandard Hours per Week:1 Job Posting Category:AdministrationJob Posting Description: This per diem Patient Experience Representative is 100% in office and will be responsible for: + Patient En
Job Source: Children's Hospital BostonChildren's Hospital Boston
Boston
73222BRJob Posting Title:Patient Experience Representative (rotating overnight)Department:Medicine-Emergency MedicineAutoReqId:73222BRStatus:Part-TimeStandard Hours per Week:36 Job Posting Category:Administration, Hospital Operations, Nursing SupportJob Posting Description: Rotating overnight shift 11pm-7:30am Please note there is a 6 week/40 hours
Job Source: Children's Hospital BostonBoston Children's Hospital
Boston, MA, United States
Job Summary PER DIEM - EMERGENCY DEPARTMENT Please note there is a 6 week/40 hours a week training requirement before you go into your per diem shift. The Patient Experience Representative will be responsible for: Providing positive and effective customer service that supports departmental and hospital operations. Scheduling patient encounter
Job Source: Boston Children's HospitalBoston Childrens Hospital
Boston, MA, United States
Job Posting Description *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions)* The Senior Patient Experience Representative will be responsible for: Patient Encounter Management: Providing positive and effective customer service that supports unit operations Collaborat
Job Source: Boston Childrens HospitalChildren's Hospital Boston
Boston
75504BRJob Posting Title:Patient Experience Representative I (Inpatient Cardiology)Department:CardiologyAutoReqId:75504BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description:*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions)*
Job Source: Children's Hospital BostonChildren's Hospital Boston
Boston
75385BRJob Posting Title:Patient Experience Representative I (Cardiac Imaging)Department:CardiologyAutoReqId:75385BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description:*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions)* The
Job Source: Children's Hospital BostonChildren's Hospital Boston
Boston
75567BRJob Posting Title:Patient Experience Representative- Waltham NeuroDepartment:NeurologyAutoReqId:75567BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description: *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks) This Patien
Job Source: Children's Hospital BostonBoston Children's Hospital
Boston, MA, United States
Job Posting Description Probable Schedule: Monday - Friday, 9:00a - 5:30p. 100% onsite. The Senior Patient Experience Representative will be responsible for: Customer Service: Demonstrating positive and effective customer service that supports departmental and hospital operations. Greeting, screening and directing patients, families and
Job Source: Boston Children's HospitalBoston, MA, United States
73906BRJob Posting Title:Patient Experience Representative I (Nephrology)Department:Medicine-NephrologyAutoReqId:73906BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description:Boston Children’s Hospital’s specialists in the Division of Nephrology care for infants, children, and adolescents with congenital and acquired kidney disease. We are one of the largest pediatric nephrology services in the United States, caring for children from all over the world, and maintain one of the few outpatient dialysis units in the northeastern U.S. for children who need chronic dialysis therapy. Learn more about the Department of Nephrology here (https://www.childrenshospital.org/departments/nephrology) .
PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions)
The Patient Experience Representative I will be responsible for:
Customer Service:
Demonstrating positive and effective customer service that supports departmental and hospital operations.
Greeting, screening and directing patients, families and visitors.
Registering new patients upon arrival.
Patient Registration/Discharge:
Monitoring clinic activity to ensure best possible patient experience.
Recording and processing patient demographics, insurance/payment, and referral information for patient encounters.
Collecting all necessary clinical documentation and information. Transcribing code and patient treatment information into a billing system.
Obtaining required authorizations, referrals and verifications of insurance to compile patient and staff schedules.
Scheduling:
Scheduling patient encounters and procedures to coordinate with and across providers, departments and institutions.
Monitoring daily schedule and coordinating flow to optimize resource utilization and patient experience.
Administration:
Maintaining personal calendars for physician/supervisor(s).
Scheduling meetings, programs and events.
Transcribing, typing and proofreading correspondence, forms, reports and other materials involving complex scientific, technical and/or specialized terminology.
Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services.
Participating in the purchasing of inventory.
Providing routine clerical support as needed.
Technology:
Utilizing all office technology, including phone systems, email, Microsoft Office programs, and clinical, scheduling and billing applications.
Enrolling patients and caregivers in patient portal.
To qualify, you must have:
High School Diploma/GED required.
Previous customer service and/or administrative experience preferred.
Basic customer service and computer skills required.
Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
Ability to work with diverse internal and external constituencies.
Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Office/Site Location:BostonRegular, Temporary, Per Diem:Regular Remote Eligibility :Part Remote/Hybrid
Email Alert for Patient Experience Representative I (Nephrology) jobs in Boston, MA, United States
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