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Card Kingdom
Seattle, WA, United States
ABOUT US Card Kingdom has served Magic: The Gathering players across the world for over 20 years. We are a trusted source for buying and selling Magic: The Gathering singles, packs, and booster boxes from throughout the game's history. Our love of the community and game shines through everything we do. We are a customer-centric, data-driven, inno
Job Source: Card KingdomMacDonald-Miller Facility Solutions
SeaTac
Job Description Job Description At MacDonald-Miller Facility Solutions (“MacMiller”) we make buildings work better. As the Northwest’s leading mechanical contracting firm, we design, deliver and service HVAC, plumbing and automation system solutions for commercial buildings. With our 1000 employees across 8 offices – there is a breadth and vari
Job Source: MacDonald-Miller Facility SolutionsBrandSafway
Seattle, WA, United States
Product Support Representative Summary Title: Product Support Representative ID: 2044186 Location: Tukwila, WA Job Function : Sales Description We are looking for a Product Support Representative . The Product Support Representative assists customers, sales and field service personnel by providing technical advice and information on
Job Source: BrandSafwayMacDonald-Miller Facility Solutions
Seattle, WA, United States
At MacDonald-Miller Facility Solutions (“MacMiller”) we make buildings work better (https://www.youtube.com/watch?v=kgRR2NNfNKQ) . As the Northwest’s leading mechanical contracting firm, we design, deliver and service HVAC, plumbing and automation system solutions for commercial buildings. With our 1000 employees across 8 offices – there is a bread
Job Source: MacDonald-Miller Facility SolutionsBrandSafway
Tukwila, WA, United States
Product Support Representative Summary Title: Product Support Representative ID: 2044186 Location: Tukwila, WA Job Function : Sales Description We are looking for a Product Support Representative. The Product Support Representative assists customers, sales and field service personnel by providing technical advice and information on productio
Job Source: BrandSafwayMacDonald-Miller Facility Solutions
SeaTac, WA, United States
At MacDonald-Miller Facility Solutions (“MacMiller”) we make buildings work better (https://www.youtube.com/watch?v=kgRR2NNfNKQ) . As the Northwest’s leading mechanical contracting firm, we design, deliver and service HVAC, plumbing and automation system solutions for commercial buildings. With our 1000 employees across 8 offices – there is a bread
Job Source: MacDonald-Miller Facility SolutionsGemini
Seattle, WA, United States
About the Company Gemini is a global crypto and Web3 platform founded by Tyler Winklevoss and Cameron Winklevoss in 2014. Gemini offers a wide range of crypto products and services for individuals and institutions in over 70 countries. Crypto is about giving you greater choice, independence, and opportunity. We are here to help you on your journe
Job Source: GeminiMindful Support Services
Mountlake Terrace, WA, United States
Mindful Support Services Customer Support Specialist Mountlake Terrace , Washington Apply Now This position will be moving from Mountlake Terrace to our new HQ in Northgate in Summer 2024! Who We Are: Mindful Support Services is a mental health organization focused on business-to-business support for independent therapy and psychiatr
Job Source: Mindful Support ServicesSeattle, WA, United States
CUSTOMER SUPPORT REPRESENTATIVE
We look for people who are passionate about customer experience and nurturing relations! Your daily goal will be to WOW InEvent's users with your guidance and support, always staying connected with your team. Your experience is not the most important factor here, but your will to learn and make it happen!
Responsibilities
Support InEvent federal-level clients via chat support, emails, and inbound calls with high energy and active listening.
Meet CS KPIs of response time, first call resolution and Customer Satisfaction (CSAT) on all queries;
Keep up to date with customer lifecycle and interactions to be aware of recent account requests and requirements
Identify issues with customers, investigate queries, and report issues and/or potential improvements to InEvent’s development team;
Learn continuously about tech and platform updates;
Work with team members to test and improve performance using the platform;
Become a subject matter expert (SME) on the InEvent product.
Work autonomously to find solutions and improvements for InEvent’s customers and internal teams
Adhere to the role’s compliance and security requirements
PRE-REQUISITES
2+ years of experience in Customer Success is a must
Fluent English to communicate in writing and voice with customers around the world;
Fluency in other languages is a plus;
Experience working in a customer service role in a SaaS or tech company;
Experience working with government contracts a plus
Outstanding communication skills and empathy;
Flexibility and adaptability to service multicultural customers;
Happy to work between 8 pm - 2 am EST (5 pm - 11 pm PST)
Very (very) resilient to learn continuously in a startup!
PERKS
Health Insurance,
Paid Time Off (PTO);
Birthday Gift and Work Anniversary Gifts.
CONTRACT: This is a Permanent, Full-time position (30hrs per week).
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Customer Support Representative jobs in Seattle, WA, United States
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