Staff Software Engineer

San Francisco, CA, United States

About Drift

Drift®, the Conversation Cloud company, helps businesses connect with people at the right time, in the right place with the right conversation. Using the Drift Conversation Cloud, businesses can personalize experiences that lead to more quality pipeline, revenue and lifelong customers. Drift brings Conversational Marketing, Conversational Sales and Conversational Service into a single platform that integrates chat, email and video and powers personalized experiences with artificial intelligence (AI) at all stages of the customer journey. More than 5,000 customers use Drift to deliver a more enjoyable and more human buying experience that builds trust and accelerates revenue. Representing less than 1% of unicorns led by Latino founders, Drift is building an equitable, enduring company to transform the way businesses buy from businesses.

About the role

We are looking for Staff Engineers who are passionate and ready to tackle some of the most meaningful problems in the industry—from building adaptive AI for bot-supported conversations, to designing next generation chat experiences, to bridging the gap between old and new ways to buy.

As a Staff Engineer, you’ll be instrumental in guiding architectural decisions and owning the tech stack within your respective product. As we grow as an organization, we are looking for our systems and applications to scale with us and the rapidly growing customers we support.

You may be involved in creating infrastructure that processes billions of messages a minute to extracting buyer intent and priority for conversations. You could also build tools to trace and visualize any message ever sent so our customers can zero in on giving the best buying experience.

Drift Tech Stack - These are not hard requirements

Java

Python (Machine Learning, NLP teams)

AWS

Docker/Kubernetes

DynamoDB

Meet some of our leaders!

Whether you're an intern or a principal, you will get to work on hard problems together. We want you to bring out your unique experience and specialities.

Matt Tippets , SVP of Product, joined in January 2023. Matt brings decades of product leadership to Drift, with deep experience in strategy, management, development, and marketing of industry-leading B2B cloud products at a variety of enterprise software companies.

Bernard Kiyanda , VP of Engineering, joined in September 2019. Bernard and his team are instrumental in us expanding our AI capabilities to all our customers.

Mate Rakic , Senior Director of Engineering, joined in June 2018. Starting out as a Tech Lead at Drift, Mate is now leading a team of engineers to innovate the way companies engage prospective buyers and make the process frictionless across the board.

Cesar Soto , Senior Director of Engineering, joined in March 2022. Cesar and his team are responsible for Devops and expanding integrations to continuously improve our platform!

What we’re looking for

Passion around being closely involved with product teams to focus on realizing outcomes for our customers.

Being a technical expert on architectural decisions to help us scale!

Engineers who enjoy driving best practices by facilitating code reviews and mentoring junior engineers

Enthusiasm for owning projects from conceptualization to implementation

Engineers with a sense of creating frameworks and products to enhance the work of others.

You may be a match for this role if you:

Can put yourself in the shoes of our customers to unite design & code and craft fantastic experiences

Enjoy working on the backend, or anywhere it takes to solve problems and delight customers

If you're exceptional in a few areas (ex: you're a CSS master or distributed systems guru)

You are a systems thinking and you have experience designing, building and maintaining REST APIs for use in production

Have architected RESTful services and understand concepts such as batching, versioning, and idempotency

Are considered an expert of a server side programming language (Java8/ Java11)

Take pride in creating results quickly by breaking projects down. We execute on small pieces to generate visible results

Enjoy working with a diverse group of people with different expertise

Can stitch together many different services and processes together even if you have not worked with them before

Uphold quality standards in engineering, security, and design

What you’ll be doing on the team:

Day 1 you will

Use your onboarding time to learn how things work here and to practice writing and shipping software that makes our customers successful

Start to dig in and get the basics down about our customers

Learn Drift-specific systems, product information, and review paperwork (we have to get that out of the way).

Have lunch with your manager and maybe your team

By the end of week 1 you will

Get to know your customer - Every team at Drift owns a different area of the product and our Customers are a super important ingredient to how we build products!

Have received a first look into Drift engineering systems, culture and product process through various conversations;

How Product Works at Drift

Engineering Path of Success/ Path of Failure

Auth & Debugging at Drift

Customer-centered Engineering

Review of Drift SDLC

Have transitioned from onboarding to your new team

Have your local dev environment set up and you will have completed your First-day ship!!!

By the end of month 1 you’ll

Meet all of your members from Design to Product and Customer Advocate!

Work with your tech lead to identify the “small rocks” (aka Team Goals) for your first month along with any other goals.

Also work with your tech lead to develop your list of personal/ professional goals.

Get an intro to chat duty and how our CA team interacts with our customers on a daily basis.

Ramp up by engaging in these product processes at Drift;

Take ownership of a “small rock” from a 1-pager

Contribute to story time

Participate in a green-lit kickoff

Write code toward your “small rock”

#Shipyard a completed product

Measure your impact!

Drift is committed to being an equal opportunity employer.

We know that applying for a new job can be intimidating. But guess what? At Drift, there is no such thing as an “ideal candidate.” We believe in the power of teamwork -- and in the desire to learn something new every day. We believe in hiring people, not just skills. Take it from our Founder.

If this sounds like a company you would like to join and a role you would thrive in, please don’t hold back from applying! Whatever skills you bring to the table or background you’re coming from, we welcome you to start a conversation with us. We need your unique perspective for our continued innovation and success. We’re looking forward to learning more about you!

Drift is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].

For US residents: The base salary range for this role’s listed level is currently $132,000 to $166,000. Through a review of equity with other team members, market data, experience, knowledge, skills and the abilities of the applicant, the level and salary ranges may change. Sales roles are also eligible for incentive pay targeted at a percentage of the base salary.

For California candidates, attached is the link to Drift's Candidate Privacy Notice.