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Onit
Houston
We’re looking for a Support Analyst with proficiency in web application development to joi n our rapidly growing Support team! In this role you’ll architect robust solutions for Fortune 500 customers using the Onit platform. This is not a Web Developer role, but you will be using web application development skills to be successful in assisting our
Job Source: OnitCayuse Holdings
Houston
**Overview** Cayuse Commercial Services (CCS) delivers fresh solutions to business challenges in the technology and business services environment. Services available are application development, business process outsourcing, data services, and professional services. Cayuse helps clients to achieve impactful outcomes such as improved efficiency, red
Job Source: Cayuse HoldingsDLA Piper
Houston
DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let’s see what we can achieve. Together. **Summary ** As a Litigation Support Analyst, you wi
Job Source: DLA PiperShell
Houston
**What's the role?** The Operations Support Team is responsible for the end to end net settlement activity for the Crude Trading business. The Operations Support Analyst is responsible for the resolution of volumetric and pricing issues that arise during the settlement process. This will involve daily communications with the Customers, Traders, Lea
Job Source: ShellQuanta Services
Houston
About Us Every moment of every day, people around the world rely on the energy they access through infrastructure built by Quanta. Comprising the largest skilled-labor force in North America, our employees are highly skilled and innovative, continually working to connect people and power. We’re building the infrastructure that supports the energy t
Job Source: Quanta ServicesDLA Piper
Houston
DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let’s see what we can achieve. Together. **Summary ** As a Senior Litigation Support Analyst,
Job Source: DLA PiperAVEVA
Houston
**AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.** **We’re the first software business in the world to have our sustainability targets validated by t
Job Source: AVEVAQuEST Global
Houston
**63598BR** **Title:** Lean Analyst **Job Description:** Quest Global is an organization at the forefront of innovation and one of the world’s fastest growing engineering services firms with deep domain knowledge and recognized expertise in the top OEMs across seven industries. We are a twenty-five-year-old company on a journey to becoming a centen
Job Source: QuEST GlobalHouston
Onit is hiring a Support Analyst on our fast-growing Support team! We are looking for a problem solver with a strong technical background. The ideal candidate enjoys helping others, is adept at understanding and addressing technical issues, and can communicate complex ideas clearly and simply.
Location : Remote
Responsibilities:
+ Provide front-line and ongoing technical support for all Onit products.
+ Field customer inbound emails, phone calls, and chat support queries through our CRM tool.
+ Host screen shares to help diagnose problems.
+ Responsible for identifying, troubleshooting, and verifying product defects. Report these issues to Product Management or Engineering through Jira for prompt resolution or future review.
+ Educate users on all the functions and features of our system.
+ Provide feedback and suggestions on product features, product performance, alternative solutions and market trends.
+ On-call rotation.
+ Proactively assists and supports colleagues to ensure seamless teamwork and cross-department collaboration.
+ Participate effectively as an individual and team contributor within a multifaceted technology environment.
Skills/Qualifications:
+ 2-4 years of related technical support or software implementations experience in SaaS software.
+ Enthusiasm and a willingness to learn about our customers’ business requirements and expectations.
+ Ability to multi-task, prioritize, and manage time effectively.
+ Investigative curiosity and root cause analysis skills.
+ Specific experience in the legal world is a plus, but not required.
+ Excellent verbal and written communication skills.
+ Excellent Microsoft Office Suite and general documentation proficiency (e.g. high proficiency in Microsoft Word functions is a plus)
+ Experience with CRM tools like Zendesk and Jira is a plus.
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