Program Monitoring Specialist

San Diego, CA, United States

Great benefits. Competitive pay. We know these are some of the things people look for in a job.

But if you're the kind of person who also cares about making an impact and serving our nation's wounded warriors and their families, then you're exactly the kind of person we're looking for. When you join Wounded Warrior Project, you're committing to making a difference. We make a commitment to you too - helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.

At Wounded Warrior Project we recognize our mission cannot be accomplished without our talented teammates, which is why we're proud to offer benefits such as:

A flexible hybrid work schedule (3 days in office, 2 days' work from home)

Full medical, dental and vision coverage for both teammates AND family members

Competitive pay and performance incentives

A fun, mission focused and collaborative team environment

A mission that matters is just the beginning, so if you're ready to get started, we're ready for you.

The Wounded Warrior Project (WWP) Program Monitoring Specialist is responsible for measuring and building reports to monitor service outputs and key performance indicators of WWP programs and operations. DUTIES & RESPONSIBILITIES

Collaborate with the mission data and insights team and other stakeholders to gather, analyze, and interpret complex data.

Act as primary point of contact (POC) for impact evaluation team for assigned programs.

Align key performance indicators (KPIs) and WWP's strategic plan for assigned programs.

Recommend appropriate performance measures to evaluate impact and outcomes to the strategic plan.

Create and maintain Salesforce reports and dashboards for assigned programs.

Update and meet monthly with assigned programs leaders to report on progress and trends to quarterly and annual goals.

Perform data visualizations using Salesforce, Qualtrics, and Tableau CRM to communicate programmatic and organizational impact.

Design, develop, and administer surveys to assess the impact and effectiveness of WWP services.

Communicate actionable insights to improve and optimize services and operations.

Follow best practices in data collection, storage, analysis. and governance.

Prioritize projects and assignments to meet organizational deadlines and priorities.

Access, manipulate and analyze data to forecast and monitor performance and detect trends in service delivery.

Other duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

Demonstrated understanding of data visualization software, e.g., Salesforce, TableauCRM, Tableau, or Microsoft PowerBI, including generating dashboards and managing user roles and profiles.

Strong analytical skills. Demonstrated ability to identify problems, analyze information, evaluate results, and solve problems using the most effective solutions.

Demonstrated understanding of business processes implemented in Salesforce.

Demonstrated understanding of Salesforce platform and products.

Demonstrated strong attention to detail and accuracy.

Strong organizational and time management skills. Demonstrated ability to be flexible and adapt to changing priorities and meet deadlines.

Demonstrated ability to interact with stakeholders and obtain pertinent information by asking critical questions. Strong listening skills.

Well-developed interpersonal skills to effectively interact and communicate with diverse individuals. Demonstrated relationship-building skills to build effective working relationships.

Strong written and verbal communication skills. Demonstrated ability to effectively explain complex information. Strong documentation skills. Demonstrated ability to effectively communicate with stakeholders, ask critical questions, and obtain pertinent information and details.

High energy level. Self- starter; willing to take initiative.

Demonstrated computer proficiency using Microsoft Office, e.g., Word, Excel, Outlook, PowerPoint.

Unequivocal commitment to the highest standards of personal and business ethics and conduct.

Mission-driven, guided by core values, and a pleasure to work with.

EXPERIENCE

Requirements

Three years of experience pulling, cleaning, and analyzing data using customer relationship management software.

Three years of experience building and generating reports and dashboards from customer relationship management software.

Three years of experience using Excel for complex data analysis and reporting.

Preferences

Three years of experience pulling, cleaning, and analyzing data using Salesforce.

Three years of experience building and generating Salesforce reports and dashboards.

Two years of experience in business analytics, research, finance, or marketing.

Two years of experience working with online survey platforms.

Two years of experience using data visualization software, e.g., Salesforce, TableauCRM/ Einstein, Tableau, or Microsoft PowerBI, for data visualization.

EDUCATION

Requirements

Bachelor's degree in information technology, data science, or other relevant field of study. Equivalent combination of education, experience, training, or certification may be considered in lieu of degree.

Preferences

Bachelor's degree in information technology or data science.

CERTIFICATIONS & LICENSURE

Requirements

None.

Preferences

Qualtrics Research Core Expert Certification.

Superbadge-Lightning Experience Reports & Dashboards Specialist.

Superbadge- Business Administration Specialist.

Tableau CRM Super Set- Superbadge- Tableau CRM Data Preparation Specialist & Superbadge- Tableau CRM and Einstein Discovery Insights Specialist.

WORK ENVIRONMENT/PHYSICAL DEMANDS

General office environment; temperature controlled.

Up to 30% travel.

We recognize the success of our mission depends on the efforts of our passionate, hard-working teammates. To help teammates remain focused on the warriors and families we serve, WWP offers a comprehensive benefits package that includes; Medical/Prescription drug, Dental, Vision, Life/AD&D, Short-term Disability, Long-term Disability, and an Employee Assistance Program. WWP also offers a 401(k)-retirement plan, a competitive PTO package, Sick Leave, Family Care Leave, Paid Holidays, Birthday Holiday, Education Assistance, and Bereavement Leave.

For San Diego, California Applicants: The estimated hiring range for this position is between $65,945 - $82,432 annual base salary,subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.

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Wounded Warrior Project is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.

Please note:

Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means."

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