Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
CONTACT GOVERNMENT SERVICES
San Antonio, TX, United States
Senior Help Desk Technician Employment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United
Job Source: CONTACT GOVERNMENT SERVICESSchertz-Cibolo-Universal City Independent School District
Schertz, TX, United States
Position Type: Auxiliary/Technology Date Posted: 4/22/2024 Location: Herb Rehmann Auxiliary Complex - Technology Date Available: 2023-2024 Closing Date: Open until filled JOB TITLE: Technician/Help Desk WAGE STATUS: N onexempt REPORTS TO: Technical Supervisor PAY GRADE: T1 ($23.03 - $27.91) DEPT./SCHOOL: Technical Services DAYS: 260 (
Job Source: Schertz-Cibolo-Universal City Independent School DistrictTaco Cabana
San Antonio, TX, United States
Position Summary: The Tier 1 Technical Support Technician receives calls and emails from customers concerning problems with various hardware and Xpient Software systems. Each call and email received will have a case opened, be documented in our call tracking system, and quality service offered on every action taken within established parameters. T
Job Source: Taco CabanaContact Government Services, LLC
San Antonio, TX, United States
Service Desk Agent Employment Type: Full-Time, Mid Level Department: Information Technology CGS is seeking a Remote Service Desk Technician who will be responsible for answering calls, logging the calls in the ticketing system, and providing the customers with rapid and accurate answers and information. This will require the individual to posses
Job Source: Contact Government Services, LLCArgo Group
San Antonio, TX, United States
Argo Group is a leader in specialty insurance with a vibrant culture built on respect, equality, wellness and opportunity. We're an innovative organization that's small enough to be agile and big enough to make a difference in our industry. Our flexible workplace is continuously evolving to ensure all employees feel: Comfortable bringing their wh
Job Source: Argo GroupArgo Group
San Antonio
Job Description Job Description Argo Group is a leader in specialty insurance with a vibrant culture built on respect, equality, wellness and opportunity. We're an innovative organization that's small enough to be agile and big enough to make a difference in our industry. Our flexible workplace is continuously evolving to ensure all employees fe
Job Source: Argo GroupInsight Global
San Antonio, TX, United States
Job Description An employer in San Antonio, TX is seeking a Service Desk Analyst. This person will be joining a team of 5 and will be supporting around 40 tickets per day. This role will be an even split of 50% phone support and 50% desk side support. He or she will be responsible for handling inbound phone support for their internal corporate emp
Job Source: Insight GlobalSWBC
San Antonio, TX, United States
SWBC is seeking a talented individual to provide internal and external support to SWBC employees, contractors, and customers for problem resolution and technical assistance with issues related to computer systems, hardware, and software; effectively respond to calls and inquiries within our ticketing system (ServiceNow); performs first-level diagno
Job Source: SWBCSan Antonio, TX, United States
Overview
As a dynamic systems integrator, SMS offers proven solutions in engineering, operations, Cybersecurity, and digital transformation. With expertise in modernizing and optimizing legacy infrastructure and systems, ensuring operational efficiency, and designing, implementing, and managing secure environments, SMS supports business and mission goals with proficiency, quality, and integrity.
SMS has been serving the advanced information technology needs of the federal government since 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers’ missions for more than 40 years. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit www.sms.com.
Submit your resume today!
Responsibilities
The Service Desk Technician responsibilities include technical support assistance, service request management, remote desktop management, self-help tools, Hardware (HW) and Software (SW) direct service desk support.
Duties and Responsibilities
Help Desk – Provide customer interface by supporting requirements, such as, network accounts, web browsing (i.e. Internet Explorer), e-mail (i.e. Outlook), word processing (i.e. Word), spreadsheets (i.e. Excel), databases (i.e. Access), presentation (i.e. PowerPoint), photo editor, desktop publishing, scanning, writing to appropriate media, telephone voice mail and services, equipment issues, etc. Provide multi-media coordination and assistance supporting the setup of conferences, meetings, and Video Teleconference (VTC) operations.
Problem Resolution – Provide IT support to resolve and document problems, using appropriate ticketing systems. Escalate problems to the appropriate organization or process, when required. Utilize the priority matrix, as identified in section 7, as an order to responding to service requests (e.g. trouble tickets).
Core HW and SW – Support for common, standard user workstations, and associated software (standard/common configuration/build)
Build equipment in accordance with latest SDC images and provide equipment install at user desktop.
Remote Desktop Management – Support capabilities allowing assumption of control of an end user device for problem analysis and resolution.
Moves, Add’s and Changes (MAB) requests – Provide specialized support for increasing, decreasing, deleting, and adding, location adjustment of services for devices and applications, and port security requirements.
Qualifications
Background and Experiences
5-8 years of directly related experience in Service Desk and support. Experience in supporting classified intelligence networks is a plus.
Required: proficiency in Windows Operating Systems and Microsoft Office Products, Microsoft Active Directory…
Information Systems Support – Provide support to the following information systems, to include but not limited to, JWICS, NIPRNet, SIPRNet, NSANet, and Tier networks.
Systems Administration – Install, support, and maintain all computer systems. Plan and respond to service outages and diagnose software and hardware failures to resolution. Implement and ensure security preventive measures are fully functioning.
Information Assurance Vulnerability Alerts (IAVA), Information Assurance Vulnerability Bulletins (IAVB), and Time Compliance Network Orders (TCNO)
STIG Compliance – Maintain software and hardware in accordance with applicable Security Technical Implementation Guide (STIG) guidance.
Ability to work effectively independently as well as within a team environment
Demonstrated a strong work ethic and ability and willingness to take on new challenges
Good communication and interpersonal skills
Ability to follow policies and procedures
Ability to communicate in a clear speaking voice as well as the ability to respond clearly to questions
Aptitude to address negative situations, and resolve them in a positive manner
Education and Certifications
Bachelor’s Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
IAT-II: Security+ CE, or SSCP
Clearance Requirement:
Must hold an active DoD TS/SCI clearance or a Top Secret with the ability to obtain a SCI.
Email Alert for Senior Service Desk Technician jobs in San Antonio, TX, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.