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Sharecare, Inc.
Indianapolis
**Job Description:** Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communitie
Job Source: Sharecare, Inc.Sharecare, Inc.
Indianapolis
**Job Description:** Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communitie
Job Source: Sharecare, Inc.IU Health
Indianapolis, IN, United States
Indiana University Health **Customer Service Representative II** System Health Solutions **Job Location** System Health Solutions 714 N Senate Ave Indianapolis, IN 46202 **Customer Service Representative II** **Job Description** **Overview** Responds to patient inquiries via telephone and email. Determines the best method for problem resolution mee
Job Source: IU HealthICONMA
Indianapolis, IN, United States
Represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. Draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR II has direct contact with patients and creates an
Job Source: ICONMASutherland Global Services
Indianapolis
Are you a self-motivated and team-oriented individual ready to take on a new role within an exciting company? Do you deal with customers and colleagues with the same amount of positive energy and excitement? Can you be productive **working from home** while effectively multi-tasking on a variety of projects and assignments? **Choose Us.** Sutherlan
Job Source: Sutherland Global ServicesRyder System
Indianapolis
_Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (om/job-applicant-privacy-policy)\_ ****REMOTE**** Job Summary: Act as the primary point of contact for the examination and accurate resolution of HR requests initiated via Workday and ServiceNow. This includes but is not limited to terminations, internal transfers, promotio
Job Source: Ryder SystemSharecare, Inc.
Indianapolis
**Job Description:** Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communitie
Job Source: Sharecare, Inc.Cardinal Health
Indianapolis
**Territory: Will support accounts in Eastern Time Zone.** **_What Inside Sales contributes to Cardinal Health_** Inside Sales is responsible for driving sales and services to new and existing customers. The sales cycles will tend to be simple and short-term in nature and may or may not lead to a long term customer relationship. Can sometimes be vi
Job Source: Cardinal HealthIndianapolis
_Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (om/job-applicant-privacy-policy)\_
**Summary**
The Employee Services Representative II is responsible for second level triage of transferred calls from Tier 1 OR be the first point of contact for specialized inquires or transactions that need specialized knowledge and / or subject matter expertise (including, but not limited to areas such as: I-9 compliance, Pre-employment services, Unemployment Insurance claims, Immigration Services, Leave Administration, Drug and Alcohol program, HR Compliance, compliance with collective bargaining agreements, HR knowledge administration, or on-site HR support). Operating in a fast-paced environment, illustrating confidence in handling inbound/direct or transferred calls/cases. Ability to work in a team environment, displays critical thinking skills and able to problem solve while providing superior customer support and HR subject matter expertise.
**Essential Functions**
+ Receive incoming escalation calls from Tier 1 Contact Center Representatives, or from internal customers needing specialized assistance for the functional area(s) assigned
+ Process complex transactions, diagnose and resolve critical issues with the highest level of accuracy, accountability and reliability
+ Extensive phone, email as well as in-person communications, with ability to multi-task
+ Monitor work queues and work independently under the direction of the Manager
+ Exhibit positive attitude while communicating with all internal and external customers
+ Develop deep expertise and specialized knowledge in functional area to aid customer escalation calls
+ Identify areas for continuous improvement
+ Required to meet productivity and accuracy standards as required
+ Cross-train on other duties as assigned by management
+ Flexibility to work overtime / extended hours, if required, in order to support operations during high-volume periods
**Additional Responsibilities**
+ Performs other duties as assigned.
**Skills and Abilities**
+ Attention to detail, strong written and verbal communication skills, and efficiency in responding to written messages through a computer system
+ Technological literacy and mastery of navigating web browsers and basic office software such as Outlook and Word
+ Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments
+ Strong communication, organization, time management skills, and functional expertise (e.gbenefits, compensation)
+ Time management
+ Excellent collaboration and team building skills
+ Proficient in Microsoft Office environment intermediate required
**Qualifications**
+ Associate's degree preferred
+ Bachelor's degree preferred
+ Two (2) years or more in functional service area (i.e. Separations, Benefits, Leaves, Global Mobility, Payroll, ER / LR, etc.) required
+ Two (2) years or more relevant work experience (i.e. processing mass data uploads, payroll, organizational changes, etc.) required
+ Proficient in Microsoft Office environment intermediate required
**Travel:** None
**DOT Regulated:** None
**Pay range for this role is $23 an hour**
**Job Category:** HR Compliance
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
_Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (om/job-applicant-privacy-policy)\_
**Current Employees:**
If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here (yworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process.
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Email Alert for Employee Services Representative II - Records / REMOTE_ jobs in Indianapolis
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