Sr Network Engineer

Plano, TX, United States

Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation’s largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services.

Job Summary

The role of the Senior Provisioner encompasses the provisioning of access circuits from carrier order submission until test and turn-up. This requires in-depth knowledge of Access Service Requests (ASR), Firm Order Commitment (FOC), Design Layout Reviews (DLR), carrier build milestones, and an understanding of MPLS / Ethernet technologies and basic IP subnetting. Additionally, the Senior Provisioner communicates carrier updates to customer-facing project managers to manage customer expectations effectively. Moreover, the position involves proactively monitoring and tracking a heavy workload and holding carriers accountable for meeting committed delivery schedules. Job Description

Onsite Role - Plano, TX

Core Responsibilities

Ensure accurate ASR, FOC, DLR and handover documentation details on all orders and documents.  Must be able to translate technical information into a format suitable for customer consumption.

Document all order-related activities and status changes in the appropriate provisioning database to ensure all involved parties have access to the most current information pertaining to a specific customer order.

Coordinate people, processes and events related to construction activities undertaken by service providers to deliver new outside plant facilities to a customer location.  Gather important details such as project plans, customer room-ready requirements, legal right-of-way documents, certificates of insurance and key milestone dates.

Responsible for ordering any requisite cross-connects or Smart Hands tickets to connect carrier circuits to the Masergy backbone.

Provide LOA/CFA documents to allow customers to connect to Masergy equipment at collocation facilities.

Provide support for Project Managers, Sales Engineers, Global Account Managers and Network Engineers during the service delivery process to address the needs of customers and local loop providers.

Proactively monitor and track heavy workload as designated by the manager and hold service providers accountable for meeting committed delivery schedules.

Provide monthly analysis of all active orders and offer expert guidance related to expected circuit delivery dates.

Drive partner carriers to deliver circuits ahead of schedule when possible, allowing Comcast Global to meet or beat customer expectations.

Provide network planning support for future network buildouts, network optimization and access planning activities.

Collaborate with Sales and Management on diversity projects, addressing concerns related to existing or future installs requiring carrier research

Consistent exercise of independent judgment and discretion in matters of significance.

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Other duties and responsibilities as assigned.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Certifications (if applicable)

Relative Work Experience

5-7 Years Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.