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Arena Analytics Inc
Baltimore, MD, United States
About the Role: As the Client Success Associate, you are a motivated and detail oriented individual, who is passionate about customer satisfaction and eager to dive into the world of data analysis and customer support. You will be responsible for overseeing the data ingest process, conduct data analysis, provide customer support through systems a
Job Source: Arena Analytics IncClarity Innovations
, MD, United States
Clarity Innovations connects human creativity with emerging technology to design, develop, and deploy software that enhances mission success. Our focus is redefining the Government’s relationship with technology by encouraging the use of DevSecOps and Agile methodologies, small-teams constructs, modern tech stacks, and automation. Our software impr
Job Source: Clarity InnovationsINFUSE
Baltimore, MD, United States
Job Description Job Description OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professional
Job Source: INFUSEINFUSE
Baltimore, MD, United States
The Client Success Expert is responsible for developing customer relationships that promote retention and loyalty. Works closely with customers to ensure that they are satisfied with the services they receive and to improve upon areas of dissatisfaction. Responsibilities and Duties Develop and maintain relationships with a select group of named
Job Source: INFUSEAlkami Technology Inc
, MD, United States
Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Founded in 2009, we continue to be recognized for
Job Source: Alkami Technology IncAurora Ripple Enterprises
Columbia, MD, United States
Aurora Ripple Enterprises is a partnership for high-profile brands. Our Entry Level Client Success Managers assist our clients with their brand exposure by providing unique and creative sales and marketing campaigns that seek the highest ROI and sales revenue. This year, we are targeting the largest growth we have seen, and a big part of that is ou
Job Source: Aurora Ripple EnterprisesManagement Leadership For Tomorrow
, MD, United States
Team Overview: The Partner Success Team is responsible for managing, elevating and expanding relationships with MLT’s corporate partners. This includes overseeing the exemplary delivery of MLT's solutions, driving revenue growth, and positioning MLT as a DEI expert. Role Overview: As a Partner Success Associate, you will play a vital role in leadin
Job Source: Management Leadership For TomorrowSpelman College
, MD, United States
Woman owned Democratic fundraising firm based in the DC-MD-VA area is seeking an experienced Client Associate to work directly with Democratic political candidates, progressive organizations, and non-profits at the federal, state and local levels on all aspects of their fundraising endeavors. Job Responsibilities: Work directly with and provide e
Job Source: Spelman CollegeBaltimore, MD, United States
About the Role:As the Client Success Associate, you are a motivated and detail oriented individual, who is passionate about customer satisfaction and eager to dive into the world of data analysis and customer support.
You will be responsible for overseeing the data ingest process, conduct data analysis, provide customer support through systems and other communication channels, and more. This role reports to the Vice President, Client Success and provides the opportunity to take on additional responsibilities within Client Success.Responsibilities:Data Analysis:
assist in analyzing customer data to identify trends, patterns, and insights that can improve customer success strategies. Work closely with the Client Success team to develop reports and presentations based on data analysis findings. Generate reports as required by internal and external clients within the required timeframe. Collaborate with Product, Data Science, and others to improve reporting processes.Overseeing Data Ingest Process:
manage the data ingest process, ensuring that customer data is accurately and efficiently processed into our systems. Collaborate with Engineering to improve the processClient Success Support:
provide timely and professional support to customers through inbox monitoring, tickets, emails, and other communication channels. Address customer inquiries, concerns, and requests with a focus on providing excellent service and resolving issues in a timely, satisfactory manner. Assist in handling and resolving active client alerts within the required timeframe.Client Support Team Assistance:
Assist the customer support team in handling escalated issues and complex customer inquiries. Collaborate with team members to develop and maintain a comprehensive knowledge base to improve response efficiency and accuracy.Qualifications:Bachelor’s Degree in Business Administration, Information Technology, or related field is preferred. Relevant work experience may be accepted in lieu of a degree.Strong analytical skills with the ability to interpret and manipulate data effectively.Self-motivated muti-tasker with a high sense of urgency, ability to prioritize, and effective problem solving skillsExcellent and empathetic communication skills, both written and verbal, with a customer focused approach.Ability to work collaboratively in a fast paced environment and adapt to changing prioritiesDetail oriented with a proactive attitude towards problem solving and continuous improvement.Strong computer skills with the ability to quickly learn and master new systems.Familiar with customer support tools such as ZenDesk or similar platforms is a plusPowered by JazzHR
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Email Alert for Client Success Associate jobs in Baltimore, MD, United States
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