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Technical Support Consultant

Chicago, IL, United States

Located in Linz, Vienna, Chicago, Frankfurt

Mindbreeze is a rapidly growing and international leading provider of appliances and cloud services for information insight, applied artificial intelligence, and knowledge management.

We are looking for additional technical support consultants to support our team. As part of the support team, you will help our customers and partners with questions about their Mindbreeze InSpire installations and explain the basic search functionality.

Your area of responsibility:

As a technical support consultant, you work on support tickets and in our Q&A Forum.

Here are some examples of activities that you will come across in your everyday work:

You check log files stored in the ticketing system to identify problems.

You coordinate with your colleagues from the development team to get details about the Mindbreeze InSpire appliance.

You send an answer to a question in the Q&A Forum.

In order to analyze one of our customers’ problems, you conduct online meetings.

Your skills and experience:

You are respectful in your dealings with our customers as well as with your colleagues.

Here at Mindbreeze, team spirit and the team itself take center stage. Your aim is to make sure that, together, we do a great job for our customers.

You are good at structuring and organizing your activities. You proactively approach your colleagues if you have any questions.

You already have experience in the operation of Linux installations.

You have the drive and inner motivation to learn new things.

You are well versed in technologies such as Kerberos, SAML, Microsoft SharePoint, and Atlassian Confluence.

Application:

What’s important to us when we review your application is that you can show us your knowledge and the way you work. In this respect, a résumé is of limited use. Please send us an example of how you would answer a support request.

We are committed to transparency and equal treatment, therefore we particularly welcome applications from all age groups, regardless of gender, disabilities, origin, social and ethnic background, religion, ideology or sexual identity.

Fruit, Sweets & Treats

Drinks

Daily Breakfast

Team Events

Underground Parking

Employee Benefits

Public Transportation

Paid Further Education

Modern Office

Startup Mentality

International Customers

Owner-Managed Company

With over 19 years of experience in semantic data analysis and evaluation, we offer a unique working environment in a fast-growing market. Our product is used by many top international corporations.

For this position, we offer you at least EUR 3 500 gross monthly salary based on 38.5 hours per week, depending on your experience and qualifications

Linz

Chicago

Frankfurt

Mindbreeze GmbH

The Squaire 14

60549 Frankfurt on the Main

Tel.: +49 69 64 35 515-0

#J-18808-Ljbffr

Apply

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