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Meriplex
Houston, TX, United States
Key Responsibilities/ Duties: Responsible for guiding new customers through the onboarding process and ensuring they have a smooth experience. Understand customers’ business needs and how they are using the company's products or services. Build long-lasting relationships with customers by becoming their trusted advisor and point of contact. Identif
Job Source: MeriplexRepeatMD
Houston, TX, United States
Our Story: RepeatMD is a rapidly growing SaaS company in the ecommerce and medtech space that was founded in October 2021. We have established product-market fit, closed a Series A in September 2023, and are now looking to scale our company tenfold in the next calendar year. We are a team on a mission to help our clients in the medical aesthetics
Job Source: RepeatMDMoney Fit by DRS
, TX, United States
Overview: Are you up to the challenge? At ePlus, we engineer transformative technology solutions for the most visionary companies in the world. This takes imagination, relentless client service, and the tenacity to enable our clients to achieve their visions. Our partnerships with leading edge technology manufacturers—many of which look to us for
Job Source: Money Fit by DRSePlus inc.
, TX, United States
Overview Are you up to the challenge? At ePlus, we engineer transformative technology solutions for the most visionary companies in the world. This takes imagination, relentless client service, and the tenacity to enable our clients to achieve their visions. Our partnerships with leading edge technology manufacturers—many of which look to us for t
Job Source: ePlus inc.Donatestock
Houston, TX, United States
The Customer Success Manager plays a critical role on the account management, customer support, operations, and call support teams. The Customer Success Manager will be responsible for servicing and supporting nonprofit organizations, donors, financial advisors and financial institutions. This role is a contract position with a path to full time em
Job Source: DonatestockSolera Corporation
, TX, United States
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions
Job Source: Solera CorporationSprinklr
, TX, United States
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr w
Job Source: SprinklrVarsity Tutors
Houston, TX, United States
Job Description Job Description Are you ready to join an innovative and dynamic team that is revolutionizing the education industry? Varsity Tutors for Schools is actively seeking a passionate and highly motivated Customer Success Manager to drive our mission of empowering students and transforming the learning experience. As a Customer Success M
Job Source: Varsity TutorsHouston, TX, United States
Job Description Job Description Who We Are
HungerRush is a leading provider of integrated restaurant technology solutions. HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital ordering (including AI-powered text and talk ordering), delivery management, customer engagement, restaurant management, and payment processing features with flexible software designed to give operators more insight into their customers, more control over their operations, and more power to profitably grow their business. Learn more at www.hungerrush.com.
Job Summary
You are responsible for the customer’s experience throughout their lifecycle, utilizing world class professionalism as you drive adoption, retention, and referenceable accounts. As a Customer Success Manager, you will be a trusted advisor for key accounts to ensure success criteria are met and product knowledge is frequently communicated. You will be responsible for proactively monitoring leading indicators for churn, impact to customer health, and renewals.
Customer Advocacy
As a senior member of the team, you will host reoccurring meetings to discuss business outcomes and receive request for product enhancements
You will promote solutions that align with the desired outcome for an increase of product stickiness
Use a consultative approach by providing best practices and industry standard configurations
Participate in Quarterly Business Reviews (QBRs) for your customers, ensuring they are effective. You will drive the completion of any arising actions from the QBR as you partner with the sales organization.
You’ll ensure there is a practical and clear account plan in place for each of your customers, which is a working plan that is pro-actively used and updated and represents a real picture of the customer’s landscape – and is used to keep all parties updated on the key challenges and opportunities.
You will be measured through a balanced scorecard of targets for your customer relationship, based on an expectation of a strong Customer Satisfaction/NPS score from your customers. You will also have a growth target per customer (set at the outset of the year based on the customer environment) and will be responsible for driving that target through working with the practices.
Duties and Responsibilities
Ownership and accountability for ensuring customers are referenceable, renewable and retainable
Build and foster relationships with key decision makers and stakeholders as you establish yourself as the trusted advisor
Partner with our marketing team for strategic messaging by segment and relevant content
Be the primary contact for customer consultations
Monitor when product usage is below an appropriate score and active playbook to increase usage
Acquire success criteria that are measurable, manageable, and achievable and drive the outcome to success
Monitor customer health and create risk mitigation plans where needed
Collaborate with leadership for proper executive sponsorship programs
Resolve customer inquiries by aligning customers with the right resources
Be able to use tools that allow you to forecast churn and develop plans to restore proper health
Serve as a mentor to new team members
Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
Required Skills/Abilities
At least 3+ years of working in a customer success, account management or partnership’s role with demonstrated experience managing cross functional stakeholders with varying seniority
Indomitable positivity, high energy, and client centric mentality
Excellent communication and interpersonal skills needed to build strong and effective relationships with customers, functional business owners and subject matter experts
Experience with technology platforms
Outstanding relationship management, customer service and collaboration skills in a variety of forms (written, conference calls, presentation)
Proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions
Highly data-driven with a commitment to following the process
18 months of hospitality experience preferred but not required
Experience in a SaaS company
Additional Details
This position is open to candidates who are authorized to work in the United States, without sponsorship, either now or in the future. At this time, and in the foreseeable future, HungerRush is not able to support assistance with additional visa sponsorship, regarding this specific position.
Disclaimer: This Job Description indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties in addition to those described above.
HungerRush is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.
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Customer Success Manager jobs in Houston, TX, United States
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