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Juvare LLC
Atlanta, GA, United States
**Product support specialist, Tier II** Product Support Atlanta, Georgia Department **Product Support** Minimum Experience **Mid-level** Location: *Atlanta, GA, or Remote*Reports to: *Manager, Product Support* JUVARE is a worldwide leader in emergency preparedness and critical incident management and response technology. Juvare solutions empower go
Job Source: Juvare LLCJuvare, LLC
Atlanta, GA, United States
**Product support specialist, Tier II** Product Support Atlanta, Georgia Department **Product Support** Minimum Experience **Mid-level** Location: *Atlanta, GA, or Remote*Reports to: *Manager, Product Support* JUVARE is a worldwide leader in emergency preparedness and critical incident management and response technology. Juvare solutions
Job Source: Juvare, LLCSchoolInfoApp
Atlanta, GA, United States
**SchoolInfoApp Customer Support Representative II** (App Store Associate) SchoolInfoApp is looking for a tech-savvy and problem-solving customer support professional with a passion for serving both our clients and internal team. The ideal candidate will have excellent written and verbal communication skills, organization skills, a positive, upbeat
Job Source: SchoolInfoAppUser Testing Company
Atlanta, GA, United States
Discover insights Uncover insights about any experience **Drive results** Excellence from each of us is required for our shared success. Were focused on results and work with a sense of ownership and urgency. **Health and wellness** We focus on total wellness. We offer a fitness or wellness reimbursement, onsite chair massages, and healthy catered
Job Source: User Testing CompanyCarIQ
Atlanta, GA, United States
**Customer Support Representative** at The better way for fleets to pay Atlanta, GA Summary Car IQ is a nimble venture-backed company on a mission to transform the payment industry. Our team of engineers, data scientists, and finance experts have created next-generation technology that enables vehicles to autonomously pay for goods and services wit
Job Source: CarIQKimmel Associates
Atlanta, GA, United States
About the Company: A regional leader in the sales and service of construction equipment. The company has been in business for over 12 years and represents one of the top 4 global construction equipment manufacturers. The company considers its employees to be their most important asset. By recruiting the most highly trained employees, they set thei
Job Source: Kimmel AssociatesElectronics for Imaging, Inc.
Norcross, GA, United States
Are you looking to enhance your career with a position in a world class company with products that dominate a challenging and dynamic environment? Fiery is the world leader in digital imaging and print management solutions for commercial and enterprise printing. We seek the best of the best to join our team and have the opportunity to be a key play
Job Source: Electronics for Imaging, Inc.EFI
Atlanta, GA, United States
Are you looking to enhance your career with a position in a world class company with products that dominate a challenging and dynamic environment? Fiery is the world leader in digital imaging and print management solutions for commercial and enterprise printing. We seek the best of the best to join our team and have the opportunity to be a key play
Job Source: EFIAtlanta, GA, United States
Company:
LDR Site Services is a nationwide managed site services company. We offer our customers a single point of contact for dumpster rental, portable toilets, temporary fencing, scissor lifts, and equipment rentals for any location in the entire US. We have relationships with thousands of suppliers throughout the country that will service any location for any project. Our team of over 80 employees will make sure that your company gets the site services you need at a competitive price.
job summary:
This is a fully-remote role responsible for ensuring customer support and order management after the sale has been made through the whole lifecycle of an order. Activities include taking inbound calls/emails/tickets to resolve issues, managing relocations & swaps, functioning as the Accounts Receivable Liaison, and handling escalated customer support concerns. This role is extremely detail oriented and highly interactive with customers and vendors to ensure all parties' satisfaction with the services we provide.
Responsibilities:
The successful candidate will:
Provide prompt, accurate, and friendly customer service.
Responding to customer and vendor inquiries Via Text, Call, Tickets, and emails.
Handling escalated customer support concerns
Managing relocations and swaps
Functioning as a liaison to Accounts Receivable
Use a customer-focused, needs-based review process to educate customers
Maintain a strong work ethic with a total commitment to success each day.
Requirements
The ideal candidate will possess the following experience, skills, and qualifications:
2 - 3 years of proven experience in customer support
Experience in a customer driven remote environment preferred
Ability to communicate effectively over the telephone, email and social media with a high attention to detail
Solid Technical/computer aptitude including the utilization of multi-screen systems
Familiar with using Salesforce.com or similar CRM to organize and maximize prospecting efforts into target accounts
Have a structured/self-motivated approach to meeting weekly, monthly and quarterly goals
Excellent interpersonal skills
Dedicated to customer service
Ability to work in a team environment
Ability to multitask
Ability to effectively relate to a customer
Educational Requirements:
Bachelor's degree preferred but not required
Email Alert for Customer Support Representative - Tier II jobs in Atlanta, GA, United States
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