Associate Patient Care Coordinator - Austin, TX

Austin, TX, United States

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Associate Patient Care Coordinator is responsible for staffing all new patient admissions/referrals, scheduling of daily patient visits for clinicians, review, and submission of end of day schedules, ensuring completion of all weekend schedules, and reviewing daily schedules with field clinicians. Supports the Clinical Team Manager (CTM) with maintaining daily contact with field clinicians and effectively communicating schedule changes to field clinicians. Critical thinking is essential for reviewing weekly active patient census reports, scheduling patient discharge visits with appropriate field clinicians, scheduling patient re-certification visits, supervisory visits with the primary registered nurse, and appropriate job tasks for field clinicians per physician orders. Regularly communicates with Intake Department personnel in reference to all new patient referrals and new physician orders for staffing with the appropriate field clinician. Assists with the review and processing of patient discharge and therapy evaluations. Collaborates with the Director of Nursing, Clinical Team Manager and Director of Home Health Operations to ensure all patients are staffed accordingly per physician orders. Actively participates in the Agency’s on-call rotation in the Home Health Team Coordinator role, approximately once per month to include holidays.

Schedule: Monday- Friday from 8:00 AM to 5:00 PM or 9 AM – 6 PM CST – Alternating

Office location: 8107 Springdale Rd, Austin, TX

Primary Responsibilities:

Responsible for daily scheduling of all physician orders, new referrals, and schedules with appropriate field clinicians.

Reports new or pertinent patient information to field clinicians

Schedules per physician order all visits/tasks specific to each patient from the beginning to conclusion of directed patient care: supervisory visits, re-certification visits, discharge visits, transfers, and post-hospital visits and ensures accuracy

Updates clinician schedules frequently to remain in compliance with current physician orders

Communicates all new physician orders and new referrals with contract therapy staff

Assists CTMs with contacting field clinicians or relaying information in reference to patient care updates

Frequently communicates with management regarding unassigned patient visits to ensure all patients receive care within the timeframe required per physician orders

Responsible for checking email, HALO’s, team messaging system and voicemail to respond to time-sensitive messages from customers, leadership, lower-level management

Responsible for adhering to the company policies to include time reporting policy, attendance policy, code of conduct, etc.

Cross-trained for all job tasks in Medical Records to include uploading of documentation in EMR, Start of Care (SOC) audits, reviews contract invoices and Print Que process

Prepares clinicians schedules and assign clinicians to patients based on the frequency and expected duration of prescribed treatments and therapies per physician order

Demonstrates exceptional customer service to all patients, clinicians, and family members

Reviews missed visits daily submitted by field clinicians to ensure visits are re-scheduled accordingly, reviews schedule deviation report for accuracy

Updates patient information into the EMR when changes occur

Runs active census bi-weekly- schedules discharges with field clinicians and appropriate tasks to ensure active census is accurate and up to date

Responsible for processing discharges/ensuring proper Notice of Medical Non-Coverage (NOMNC) in place before discharge is processed- updating patients schedule to reflect discharge date and notifying medical records to archive patient’s active chart

Responsible for scheduling per physician order and ensuring Re-Authorization Department has updated order in order to obtain authorization

Ensures therapy evaluations are reviewed and faxed to physician office daily to support coordination of care between the physician office and home health agency

Participates with on-call rotation for home health approximately one week per month to include shared holiday coverage

Perform general clerical duties in support of patient services. These include, but are not limited to, answering phones, copying, faxing, and reviewing incoming referral information for accuracy

Performs other job duties as assigned by the manager

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

Medical Plan options along with participation in a Health Spending Account or a Health Saving account

Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

401(k) Savings Plan, Employee Stock Purchase Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma/GED (or higher)

1+ years of experience with excellent computer skills, typing skills (minimum 40 wpm) and knowledge of word processing software

1+ years of experience operating a computer terminal, printer, fax, and copier machines, multi-phone system

Preferred Qualifications:

1+ years of experience with medical terminology

Advanced level of proficiency with computer skills and knowledge of word processing software

1+ years of knowledge of general office procedures

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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