Patient Care Coordinator - Colorado Springs, CO

Colorado Springs, CO, United States

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Optum Laboratory has an immediate opening for a friendly, patient focused and detailed oriented Patient Care Coordinator to join our team. Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Hours: Monday through Friday a 40-hour work week between the hours of 7:30 am to 4:30 pm. Rotating Saturdays between the hours of 8:00 am to 11:00 am. The schedule to be determined by the hiring manager upon Hire.

Location: 2405 Research Parkway, First Floor Colorado Springs, CO 80920

Primary Responsibilities:

Ensure all patients and guest feel comfortable and welcome

Accurately obtain and enter information in a timely manner and according to standards in the appropriate EHR systems

Enter, review, or register all patient demographic and insurance information, insurance eligibility, collections of payments or copays, posting of collected payments from patients and order entry of each arriving patient

Be organized and able to multitask in multiple EHR systems to find, retrieve and enter the appropriate orders to be collected

Work well by yourself and or ask for help as you will usually be working independently

Work communicate well with many other teammates as there will be a constant stream of phone calls and questions from our clients, clinics, patients, and teammates

All Lab PCC's will be required to cross train to cover the other locations within Colorado Springs as needed

All Lab PCC's will be required to cross train to cover Saturday mornings at the 1625 MCP draw site 8am to 11am on a rotation basis

All Lab PCC's will be able to work in RIS system to "arrive" and schedule Radiology patients as needed

All Lab PCC's will be able to work in LIS system to place patients orders in the Laboratory patients as needed

All Lab PCC's will be able to review and retrieve Lab results from reference lab systems as needed

All Lab PCC's will be able to professionally communicate well with other teammates, clinics, providers, and patients both in person and on the phone

All Lab PCC's will be able to know when to, and how to ask for help and clarify any questions or concerns brought to them by other teammates, clinics, providers, and patients both in person and on the phone

All Lab PCC's will be able to monitor waiting areas, screen and distinguish emergent or STAT situations, notifying the proper personnel as needed

All lab PCC's will be able to answer, handle, or redirect any questions about our organization to better help our patients

All Lab PCC's will be responsible for any other responsibilities assigned to them as needed

Performs other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

Medical Plan options along with participation in a Health Spending Account or a Health Saving account

Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

401(k) Savings Plan, Employee Stock Purchase Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

More information can be downloaded at:

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma/GED (or higher)

1+ years of healthcare or customer service-related experience

Intermediate level of computer proficiency including MS Word, Excel and Outlook be able to use multiple web applications

Preferred Qualifications:

1+ years of experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records

Knowledge of EMR software

Bilingual in Spanish and English

Soft Skills:

Ability to work independently and as a team, and maintain good judgment and accountability

Demonstrated ability to work well with health care providers

Strong organizational and time management skills

Ability to multi-task and prioritize tasks to meet all deadlines

Ability to work well under pressure in a fast-paced environment

Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Colorado Residents Only: The hourly range for Colorado residents is $16.54 to $32.55 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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