Solution Architect

San Francisco, CA, United States

OpenGov is home to an exceptional team - passionate about our mission to power more effective and accountable government.By bringing the OpenGov Cloud to our nation'sstate and local government,we’retransforming communities so they can thrive!

Imagine yourself being able to help small business owners open their doors faster, ensuring our tax dollars are accounted for, creating safer infrastructure , modernizing the permitting process , and assisting with disaster recovery .The work you do here every day has a meaningful impact on people's lives!

OpenGov is a 2023 Top Workplaces USA award winner and a Forbes America's Best Startup Employer

Join our smart, fun, and humble team to experience the most rewarding career of your life!

Job Summary:

The Solution Architect is responsible for mastering the ins and outs of our software so that a solution can be achieved that meets the customer’s vision. In this role, the Solution Architect will participate in the scoping process and then transfer that knowledge to the Professional Services team. The Solution Architect will help shape our deployment playbooks while participating and developing best practices, packaged solutions, and standard libraries that instill efficiency and effectiveness within our deployments.

Responsibilities: Leverage domain, product and customer expertise to architect solutions for deployment

Understand customer requirements and how best to satisfy them through the product

Deep understanding of business requirements to design a solution to meet customer needs

Effectively look for opportunities to establish best practices, packaged solutions and standard libraries for efficient deployments

Partner with Sales in the scoping process to align on solution design prior to implementation

Mentor project team members by educating them on best practices, unique customer use cases, and the creative ways that solutions will need to be architected

Guide the project team through the deployment based on the customer solution

Serve as a trusted advisor to the customer and the project team to ensure the customer vision is realized and understood

Manage customer expectations and drive adoption of the solution through change management

Work closely with Product and Engineering teams to productize proven packaged solutions

Work with key stakeholders across multiple local and state governments as a thought leader

Architect scalable solutions to configuration challenges

Requirements and Preferred Experience: Minimum of 5 years working within government to manage/deploy technology projects and/or working in government technology deploying in a SaaS environment preferred

Bachelor’s degree is preferred

Proven ability to understand and engage with the full deployment lifecycle including Sales, PS, and SupportDeep government expertise to understand user requirements and use cases, including understanding the differences in terminology and regulatory contexts across jurisdictions

Excellent customer facing skills with the ability to explain technical items to non-technical users

Practical leadership and management skills to gain alignment on solutions

Proven history of leading key initiatives that drive change and ensure adoption

An excellent understanding of architectural principles of cloud-based platforms

Extra strong creative problem solving and analytical thinking to solve complex problems

Extra strong communication and interpersonal skills including presentations, writing, and visual communication through graphics

Ability to lead customer facing sessions that result in a clear understanding of the requirements and how the solution will meet their requirements

Ability to adapt to a rapidly changing product and respond strategically to customer needs

Excellent cross functional communication skills to ensure alignment and execution

What makes OpenGov unique

»Leadership: CEO Zac Bookman (MPA from Harvard and JD from Yale) is truly a mission-driven CEO. He was named one of the 100 most Intriguing Entrepreneurs by Goldman Sachs, a Tech Pioneer by the World Economic Forum, and SF and Silicon Valley Business Times' 40 under 40 class of 2018 !

»Growth: Record breaking growth with 1,800+ governments (and counting) using our products. Click here to read more.

»Culture: Winner of 2023 Top Workplaces USA award , Awarded Top 25 Cloud Companies to Work For , Winner of Forbes 2022 Best Startup Employers , 50 Best Workplaces award . Check out our Careers Video !

»Perks: 90% paid Medical/Dental/Vision premium for employees, fully paid Life and Short/Long term disability insurance, Unlimited PTO, Parental Leave policy, annual wellness stipend, anniversary awards, and more!

»Product: Named to the GovTech 100 (seven consecutive years), we are the leader in cloud software for our nation's cities, counties, and state agencies.

»Mission Driven: We are a technology company with a passion for the mission. We're powering more effective and accountable government.

Come join us and make a positive social impact!

OpenGov is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

#J-18808-Ljbffr