Call Center Customer Service Representative - Medical
Indianapolis, IN, United States
WHO WE ARE: Meduit was born out of a drive for excellence and a passion for improving revenue cycle management (RCM) for healthcare organizations and the patients they serve. To achieve our goal, we need you! Employees are the cornerstone of our success. As one of the nation’s leading RCM solutions companies, we partner with hospital and physician practices in 48 states to provide excellent and compassionate patient engagement. We focus on the payments so our clients can focus on their patients, by living our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and being Results-Oriented. You can find out more about Meduit at www.meduitrcm.com.
WHAT WE DO: Meduit is seeking Medical Customer Service Representatives at our Indianapolis, Indiana office. If you are goal driven, hard-working, and have excellent communication or customer service skills, we invite you to apply with us today! Our Customer Service Representatives priority is to address and answer questions the patient may have over their visit. This could include conversations regarding insurance billing, general questions. and financial obligations. Our agents will assist in these conversations and provide top level customer service as we address questions and offer resolution options on their account. At Meduit, we offer a positive and supportive work atmosphere as well as comprehensive training to ensure your success with us.
ESSENTIAL JOB FUNCTIONS:
Providing exceptional and confident customer service to all in a high-volume call center environment.
Making and receiving calls to patients regarding their account while working towards a common resolution
Meeting or exceeding established metric goals
Referencing patient health information from the client system to address patient questions as well as updating and notating said system(s)
Following established policies and procedures to resolve patient accounts.
Demonstrate an ability to use empathy, compassion, problem solving skills, negotiation, and de-escalation.
Understanding and fully complying with all federal and state laws and regulations (HIPPA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures
MINIMUM REQUIREMENTS: H.S. Diploma/GED
Minimum 1 year experience in call-center environment
Must be willing to submit for a background check.
Characterize high integrity.
Excellent interpersonal, verbal, and written communication skills.
PREFERRED QUALIFICATIONS: Able to work successfully in a fast-paced environment.
Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance and FDCPA.
Experience with medical billing/claims processing.
Proficient in PC-based applications (Microsoft Outlook, Word, and Excel).
Time management and sound decision-making skills.
Have a positive attitude and demonstrate teamwork.
Strong organizational and problem-solving skills.
Provide excellent customer service in a variety of situations, including those that escalate.
Able to use strong attention to detail and data management skills.
LOCATION: 8085 Knue Road, Indianapolis, IN 46250
SCHEDULE:
Full-time (8-hour shift)
Monday – Friday
PAY: Starting at $16.00 - $18.00 hourly
WHAT WE OFFER:
Full comprehensive Paid Training Program (3+ weeks)
Medical, Dental, and Vision insurance
HSA and FSA available
401(K) plans with company match
PTO and Paid holidays
Employer paid life insurance and long-term disability
Internal company growth
Steady work schedule
Meduit is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, military status, genetic information, sexual orientation, marital status, domestic violence victim status or status as a protected veteran or any other federal, state, or local protected class.
Job Type: Full-time