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Intoxalock
Houston, TX, United States
**Bilingual Customer Experience Associate-Remote** **Department:** I-Customer Service **Location:** Houston, TX **Bilingual Customer Experience Associate - Work from Home** With over 25 years of ignition interlock leadership, Intoxalock has expertise in helping drivers regain their license after a drunk driving charge and preventing any attempts a
Job Source: IntoxalockTHE TRAVELERS INDEMNITY COMPANY
Houston, TX, United States
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine lov
Job Source: THE TRAVELERS INDEMNITY COMPANYTravelers Insurance
Houston, TX, United States
Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine lov
Job Source: Travelers InsuranceBritton WaterWorks Plumbing
Missouri City, TX, United States
Britton Waterworks Plumbing, LLC. is a family-owned plumbing company located in the Missouri City area. We are currently seeking an outstanding individual who will take pride in being part of a team that sets high standards and makes quality a priority. If you are self-motivated, dependable and have the abilities to work in a fast-paced enviro
Job Source: Britton WaterWorks PlumbingAdecco US, Inc.
Houston
Bilingual Customer Service Adecco is hiring immediately for Customer Service Reps to work in Houston, Texas zip code 77006. As a Customer Service Rep you will take calls from clients and address their issues . The position is temp to hire and will pay between $18 to $19 per hour depending on your experience. Requirements: + Answer customer question
Job Source: Adecco US, Inc.America's Best
Houston
America's Best is part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to grow, with 1000 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price. For more details about America's Best
Job Source: America's BestThe Midtown Group
Houston, TX, United States
Job Description Our Client, a well respected Non-Profit Organization, is seeking a Bilingual Classroom Support Associate to join its team on a contract basis. Experience working in and/or volunteering in the following settings: School, childcare, community-based program, non-profit, working with under-served communities, social work settings, etc
Job Source: The Midtown GroupTEKsystems
Houston, TX, United States
Description: Stays current with title/salvage laws in multiple states Act as cashier to those coming in to pick up vehicle/title Responds to customer questions, complaints and requests. Resolves problems encountered in the effort to transfer title ownership. Performs word processing assignments, filing and related clerical duties. File, Process in
Job Source: TEKsystemsHouston, TX, United States
As a Customer Care Associate, you will play a crucial role in ensuring customer satisfaction by providing exceptional service and support. Your responsibilities will include addressing customer inquiries, resolving issues, and fostering positive relationships. You will be the primary point of contact between the company and its customers, contributing to overall customer loyalty and retention.
Key Responsibilities:
Customer Interaction:
Respond to customer inquiries promptly and professionally via phone, email, chat, or other communication channels.
Provide information about products, services, and company policies.
Issue Resolution: Investigate and resolve customer concerns, complaints, or issues in a timely and efficient manner.
Collaborate with other departments to address complex problems and ensure resolution.
Product Knowledge: Develop a comprehensive understanding of the company's products or services to effectively assist customers.
Stay updated on product features, specifications, and troubleshooting processes.
Order Processing: Assist customers with order placement, tracking, and modifications.
Work closely with the sales and fulfillment teams to ensure accurate and timely order processing.
Feedback Collection: Gather customer feedback to identify areas for improvement and report insights to the appropriate teams.
Provide feedback to the product development team based on customer suggestions and concerns.
Documentation: Maintain accurate and detailed records of customer interactions, including the nature of the inquiry and the resolution provided.
Use CRM software to update customer information and track service requests.
Proactive Communication: Proactively communicate with customers about order status, product updates, and relevant promotions.
Keep customers informed about any delays or issues that may affect their experience.
Customer Education: Educate customers on the use and maintenance of products.
Provide clear and concise instructions for troubleshooting common issues.
Cross-functional Collaboration: Collaborate with other departments, including sales, marketing, and product development, to address customer needs and improve overall customer experience.
Quality Assurance: Ensure that customer interactions adhere to company policies and service standards.
Participate in ongoing training to stay informed about updates and changes in products or services.
Requirements
Qualifications : Strong verbal and written communication skills.
Empathy and patience when dealing with customer inquiries and concerns.
Problem-solving and critical-thinking skills.
Ability to work effectively in a fast-paced environment.
Familiarity with CRM systems and customer support tools is a plus.
Bilingual (English, Spanish)
Work Location:
In-Office, Houston, TX
Education: A high school diploma is required; additional education or relevant certifications are a plus.
Note: This job description is a general outline of the duties and responsibilities of the Inside Sales Rep role and may be subject to change based on the needs of the organization.
EEO STATEMENT
Sharps Medical Waste Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Salary Description
$17.50
Email Alert for Customer Care Associate, Bilingual jobs in Houston, TX, United States
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