Desktop Support Tech
Union City, CA, United States
Location: 3240 Whipple Rd, Union City CA
o Position details
Mon-Fri 8 to 5pm No nights, weekends, or on call support
• Comptia A+ (Required) or 90 days after conversion
• Lenovo warranty certifications a plus -
• Supporting Windows 10
• MS Office 0365
• Remote access
• SCCM Imaging
• Asset management
• All our work comes from Service Now ticketing system
• Must be detailed and process oriented, able to work independently following detailed steps and be able to document troubleshooting steps taken and maintain daily ticket status.
• Break-Fix support, changing system boards, hdds,laptop LCDs etc.
• Good trouble shooting skills both HW and software
• IMAC - Receiving equipment, unboxing and deploying (set up, breakdown)
• Responsible to ship and track equipment to remote users and track returns documenting everything in the ticket
• What are the TOP 2 required skills that candidates must have?
o Very good communication skills
o attention to details
• What will the work schedule be for this position? (M-F 8-5) No OT, No on call
• How many overall years of experience should this person have? 4
• Do they need any specific certifications or education? A+ perferred, willing to get it 90 days after conversion to FTE
Min Exp:
Desktop Break/Fix Experience 4 years
Imaging Experience and 4 years
Laptop Break/Fix Experience and 4 years