Director of Sales

New Orleans, LA, United States

FOUR SEASONS HOTEL NEW ORLEANS

Join a diverse and talented pre-opening team in New Orleans

We are seeking individuals who are warm, hospitable and start with the heart. The company's guiding principle is the Golden Rule – do unto others, as you would have them do unto you. Candidates will have an opportunity to be a part of a cohesive and dynamic team with opportunities to build a successful career. We empower our employees to be themselves and become masters of their craft. At Four Seasons, we ensure that your employee experience is just as rewarding as our guest experience.

Purpose

To direct and oversee all sales activities for the Hotel and ensure that all activities and group bookings are focused to yield maximum revenue per room occupied. It is important that this individual be able to execute and effectively communicate strategies and tactics employed to all key stakeholders, including the sales team and Planning Committee members. This position requires results-oriented interaction with a wide variety of people. It is forward looking, broad in scope, and requires a pro-active mindset to get things done by harnessing all available resources, and seeking incremental resources where the anticipated ROI justifies such action. The position requires a sense of urgency, initiative and competitive drive to get things done by influencing others, delegating and building relationships. There are a wide variety of activities that allow for individual expression and freedom to take independent action. The position requires social poise, warmth and friendliness, as well as the ability to stimulate and motivate others in order to achieve the results necessary for success.

Focus Areas

To uncover, prospect and sell group and individual business, in accordance with the objectives established in the Marketing Plan.

To monitor and motivate the sales activities and the sales team.

To ensure that all sales persons' quotas are met.

To ensure that sales activities, individual accounts and group bookings are focused and coordinated with transient demand to yield the maximum revenue per available room.

To maximize ancillary revenue sales connected to sales team bookings.

To implement and support all FS sales and marketing MOS.

Qualification Requirements

Reading, writing and oral proficiency in the required language(s).

(4) year college/university degree (or equivalent).

Previous experience as a DOS, DOC, DORM, PRD or Sales Manager in a Hotel/Resort

Good personal & business reference

Working knowledge of computer spreadsheets (Lotus or Excel), word processing (Word or Word Perfect), and PowerPoint

Job Functions

People Leadership Skills

The ability to recruit, select and familiarize sales department personnel with the Hotel and their functions.

The ability to train and guide sales department personnel in the performance of their duties as to specific position responsibilities, performance techniques, reporting procedures, etc.

The ability to conduct performance evaluations and follow up with sales department personnel.

The ability to perform all supervisory functions to effectively and efficiently manage the personnel assigned.

The ability to identify and control work relationships, areas of

accountability and performance of the personnel assigned.

The ability to determine, in conjunction with the Director of Marketing,

the standards of performance as a basis to review progress of personnel

assigned.

The ability to recommend salary adjustments, transfers, promotions and

dismissals.

The ability to ensure proper training of assigned personnel.

The ability to foster a cooperative and harmonious working climate

conducive to maximum employee morale and productivity.

The ability to develop individuals for future advancement.

The ability to assume responsibility for the Marketing Department in the absence of the Director of Marketing.

Maximizes Hotel Revenue

The ability to direct sales activities of the hotel to achieve budgeted goals.

The ability to monitor and identify current and future business trends to insure profitable sales in periods of low and high demand.

The ability to negotiate and achieve maximum revenue/profit potential while satisfying client's needs.

The ability to assume the responsibility for leading and directing the hotel's group and individual room sales activity.

The ability to be proactive and creative in developing sales and marketing solutions.

Marketing

The ability to assist in the development of the annual marketing plan.

The ability to ensure projects are executed for all market areas as stated in the hotel marketing plan with emphasis on increasing sales and profitability.

The ability to review market analysis and determine client needs, occupancy potential, rates desired, etc.

The ability to supervise the installation of sales and marketing procedures and ensure the hotel is in compliance with all company Minimum Operating Standards.

The ability to use and take advantage of company provided Marketing "Tools."

The ability to analyze sales statistics against booked vs. consumed business.

Sales

The ability to actively sell and manage his/her key accounts and territory as #1 priority.

The ability to negotiate and confirm sales.

The ability to achieve personal quota.

The ability to lead by setting the example of utilizing approved methods of handling sales accounts.

The ability to contact customers in-house to promote good will and foster additional business, repeat bookings or referrals to other Four Seasons Hotels & Resorts.

The ability to demonstrate leadership through drive and effort in the area of sales territory development.

The ability to foster good communication and work productively with all Worldwide Sales Offices.

The ability to develop a program resulting in the achievement of annual departmental goals for leads sent to other Four Seasons Hotels & Resorts.

The ability to insure that the sales staff sells all hotel products.

The ability to enhance the hotel's community image and stay abreast of the competition, new developments and sales methods and techniques in the hotel industry to maximize sales and profitability.

Managing Sales Activity

The ability to assist the Director of Marketing in establishing and directing the development of annual sales goals; ensures goals and incentive programs are fully understood and implemented in the hotel.

The ability to direct the reporting and appraising of results against planned objectives; coordinates sales staff activities; takes appropriate action to maximize sales and affect need periods.

The ability to control data, availability, and rate on guest rooms and function space.

The ability to establish group room night and average rate goals based on marketing plan and overall objectives.

The ability to manage transient and group room commitments to ensure proper market mix.

The ability to manage function space allocation for group and catering bookings based on established guidelines and procedures.

The ability to review sales and catering work files to ascertain a proper exchange of information between hotel and client.

The ability to support Sales Managers by participating in solving problems of guest room and function space conflicts, salvaging of accounts which have threatened cancellation.

The ability to ensure communication of Sales Managers between other Department Heads is maintained to maximize the guest experience and hotel profitability.

The ability to coordinate special sales activities, promotions, sales trips, trade shows, etc.

The ability to keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken where appropriate.

The ability to perform all responsibilities in a timely and efficient manner, following established policy and projecting a favorable image of Four Seasons Hotels & Resorts to achieve objectives, public recognition and acceptance.

The ability to coordinate and implement all sales department action plans.

The ability to prepare reports as requested to develop a more informative data base for improved management decision making and critical evaluation of work activities.

Internal Communications

The ability to oversee the coordination of various department's activities related to booked business to ensure customer satisfaction and hotel profitability.

The ability to conduct and/or attend meetings to maintain favorable working relationships among employees and to promote maximum morale, productivity and efficiency.

Hotel Systems

The ability to utilize computerized operational systems (Golden Sales & Catering, Opera/FO system, etc...)

The ability to understand, utilize and supervise the installation of automated sales and reservations systems.

The ability to set up and implement or follow existing systems to ensure that sales programs achieve projected results.

Business Involvement

The ability to assist in the preparation of the budget and ensure the department operates within cost constraints, i.e. direct selling costs, etc.

The ability to be continuously be aware of current and forecasted financial/business performance.

The ability to coordinate sales activities with other business activities and other divisions.

"Generic Skills"

The ability to actively contribute names of qualified Sales and Marketing candidates to be recruited/placed within Four Seasons.

The ability to be a sound analyzer and problem solver

The ability to be a "do-er", implementer, and action taker

The ability to develop and use good business acumen and be a good "business operator."

The ability to be vigilantly attentive to detail, monitor quality, and be obsessively service oriented.

The ability to be versatile, flexible, show stress management, manage criticism, and manage conflict effectively.

The ability to be a Team Player.

The ability to have interpersonal sensitivity.

The ability to be a Public Ambassador for Four Seasons Hotels.

The ability to respond properly in any hotel emergency or safety situation.

The ability to perform other tasks or projects as assigned by hotel management and staff.

About Four Seasons Hotel New Orleans

With a front and centre location at the edge of Canal Street, Four Seasons Hotel New Orleans will introduce thoughtful, intelligent service to the Crescent City. Brought to you by masters of their craft, our landmark tower will be transformed when we open in the spring 2021. Guests will dine on innovative Louisiana cuisine, relax by our resort-style pool and plan their celebrations on our 34th floor observation deck boasting NOLA’s best views.

Named one of Fortune Magazine’s 100 Best Companies to Work For over the past 22 years, Four Seasons Hotels & Resorts can offer an opportunity to build a life-long career with global potential. Our employees – people who share a single focus and are inspired to offer great service, personify our company culture.

A career with Four Seasons means working for a company where our Corporate Values are much more than a program or a policy; they define who we are and inform the decisions we make. Our benefits include complimentary hotel stays, competitive wages, Medical, Dental, Vision, 401K and complimentary meals. We strive to have a long-lasting, positive influence on the communities where we operate and, on the people, we employ and serve around the world.

Learn More About Four Seasons

http://jobs.fourseasons.com

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Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

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