Enrollment Coach

Houston, TX, United States

Job Description

Enrollment Coach

Remote - US

The Opportunity:

Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.

We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.

For more information about Anthology and our career opportunities, please visit www.anthology.com

Student Success brings virtualized support and technology enabled solutions to the world's most progressive institutions. We provide IT Help Desk and comprehensive Student Lifecycle Management services that improve student engagement and accelerate learning. Our platform gives institutions an efficient, financially sustainable way to deliver services through the enrollment and learning process. Our goal is to build a better educational experience for everyone by extending institutional resources to meet the growing demands of learners.

Choosing the right school and the right program is more difficult today than it has ever been. The variety of institutions, programs, and modalities is growing and the process to enroll can be complex. Enrollment Coaches support prospective students who are seeking information about institutions, their programs, and the process of application and enrollment. Through phone or web-based meetings, Enrollment Coaches lead consultative coaching sessions with prospective students to determine the "why" behind their interest, understand their motivations and needs, connect them with valuable resources, and lead them through the steps of enrollment. Our institutional partners count on Enrollment Coaches to be an extension of their own enrollment departments and to help meet student enrollment targets.

Our coaching teams serve as a seamless extension of the colleges and universities they serve. As a representative of our higher education clients, you will engage with students and collaborate with on-campus staff to achieve institutional goals.

Student Success offers remote, work from home opportunities with immediate availability and schedules that offer flexibility.

Position responsibilities:

• Conducting the duties of a consultative Enrollment Coach for various clients as needed

• Being ready to quickly adapt to provide support to prospective students from multiple institutions/institutional partners

• Successfully converting inquiries through the application and enrollment process

• Maintaining contact with a pipeline of prospects, providing proactive guidance, and driving actions that produce results

• Explaining educational programs, admissions processes, expected graduate outcomes, student services, and financial considerations to prospective students and/or parents

• Scheduling and conducting virtual information sessions with prospective students, identifying and recruiting qualified candidates, and determining appropriateness of candidates for admissions, based on career goal compatibility

• Overcoming objections to applying or completing enrollment

• Gathering and recording relevant qualitative insights from prospective conversations that lead to overall trends

• Consistently conducting follow-up meetings with applicants to ensure progress through the admissions process

• Collaborating with on-campus departments to assure students receive support they need related to financial aid, orientation, academic advising, and tutoring, and career counseling. Staying current on school's procedures, policies, etc. to ensure potential students have current and accurate information. Communicating any changes as needed

• Recording all communication and contact data in a timely manner with accuracy including detailed notes into the Customer Relationship Management tool provided (Salesforce)

• Meeting department goals for phone productivity, applicant contact, enrollment targets, withdrawal rates, call quality, customer satisfaction, customer loyalty, attendance, and schedule adherence

• Ensuring compliance and adherence to ethical standards related to student recruitment practices

• Handling multiple job tasks at one time and escalating issues in a timely manner

The Candidate:

Required skills:

• At least 1 year of sales experience, preferably in an educational environment

• Demonstrated ability to meet or exceed established performance goals/key success metrics

• Possesses an interest in helping others achieve their educational and career goals

• Additional experience in sales or marketing

• Experience nurturing a prospect pipeline from point of interest through completion of necessary benchmarks

• Proficient in using communication technologies, including databases, email, phone and instant messaging

• Reliable internet connection and a quiet place to work

• Ability to take inbound (voice) phone calls in a conversation-heavy environment

• Highly effective written and oral communication skills

• Demonstrated ability to influence and negotiate successful results

• Strong relationship building capabilities through various methods including phone, email, and text

• Strong interpersonal skills

• Personable, enthusiastic, assertive, dependable, and self-motivated

• Must be able to adapt quickly in a changing work environment

• Strong multitasking and analytical skills

• Must be willing and able to work some evening and weekend hours and be flexible to adjust schedule as needed to best meet student needs and availability

• Coachable

• Full professional proficiency in written and spoken English (equivalent to CEF B2 level or above)

• Must be at least 18 years old

• High school diploma or equivalent combination of education and experience

• Willing to accept a temporary assignment

• Must reside in an approved state*

• Must be able to work from home with the following internet requirements: High-speed Internet Connection (Cable, Fiber, DSL)

o Mobile Broadband is not supported, this is satellite, wireless/cellular hotspot service, and point to point internet service

o 40 Mbps Download

o 20 Mbps Upload

o 100ms Ping or less

o Jitter: 40 MS or less

o Hardwired Connection

§ Wired connection from the modem/router to the device, no splits/gaps or usage of Wi-Fi bridges

Preferred skills:

• College degree or some college completed

• Experience serving in a higher education institution

• Experience using Salesforce.com

Pay rate is $17/hour. We use national and industry-specific survey data to assist in determining compensation. Additionally, we consider factors such as external market rate, budget for the role, and the compensation rates of current employees performing the same function. Some roles will have variable pay.

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation,gender identity/expression,protected military/veteran status, or any other legally protected factor.

*This position is available for candidates residing in the following states: AL, AR, FL, GA, IN, KY, LA, MO, MS, NC, NV, OH, OK, PA, SC, TN, TX, WI, WV