DTC Account Manager
New York, NY, United States
Leader in Fashion Outerwear is seeking a DTC Account Manager to join our team. The position requires excellent organizational and multi-tasking skills. The right individual will have the ability to provide complete back-end support to senior sales executives.
Key Responsibilities:
Develop excellent working relationships with accounts at the merchant level
Recap and enter all new orders, taking into consideration delivery dates and inventory levels for fulfillment
Review and confirm daily EDI transmissions of placed orders
Assist in market preparation/showroom set-up, prepare all notes & photographs during market meetings for sales/production/design teams
Prepare, pack & track sales samples and packages to send to customers
Work cross-functionally with teams to maximize fill rate and ensure orders ship on time.
Keep daily communication with operations regarding pending / special orders.
Manage DTC & marketplace accounts - including copy templates, imagery/product uploads, inventory levels
Make sure product is live and accurate at all times
Maintain the "Available to Sell" report on a weekly basis. Communicate inventory availability to buyers and advise ETA's for future delivery items
Assist Sales Team with special projects as needed.
Reporting analysis (will need basic retail math skills)
Coordinate Breakfast/lunches for buyers during market.
Assist with answering phone
Qualifications:
Minimum of 2-4 years of work experience in wholesale industry.
Excellent knowledge of retailer portals, including Mirakl Marketplace, DSCO/Commerce Hub, QVC, Stitch Fix, eBiz
Strong Computer skills - Proficient in Excel, NuORDER, A2000
Outstanding customer service skills and problem-solving ability.
Must have strong initiative, high energy, strategic thinking and be detail oriented.
Excellent planning and organizational skills.
Polished verbal and written communication skills.
Ability to prioritize and provide complete follow through on all aspects of responsibility.
Willingness to learn and a strong work ethic.
Ability to multitask in a fast-paced office environment
Ability to work with all levels within and outside the company.
Ability to learn new systems quickly.
Familiar with retail math
Salary $75k -$85 (depending on experience)