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DTC Account Manager

New York, NY, United States

Leader in Fashion Outerwear is seeking a DTC Account Manager to join our team. The position requires excellent organizational and multi-tasking skills. The right individual will have the ability to provide complete back-end support to senior sales executives.

Key Responsibilities:

Develop excellent working relationships with accounts at the merchant level

Recap and enter all new orders, taking into consideration delivery dates and inventory levels for fulfillment

Review and confirm daily EDI transmissions of placed orders

Assist in market preparation/showroom set-up, prepare all notes & photographs during market meetings for sales/production/design teams

Prepare, pack & track sales samples and packages to send to customers

Work cross-functionally with teams to maximize fill rate and ensure orders ship on time.

Keep daily communication with operations regarding pending / special orders.

Manage DTC & marketplace accounts - including copy templates, imagery/product uploads, inventory levels

Make sure product is live and accurate at all times

Maintain the "Available to Sell" report on a weekly basis. Communicate inventory availability to buyers and advise ETA's for future delivery items

Assist Sales Team with special projects as needed.

Reporting analysis (will need basic retail math skills)

Coordinate Breakfast/lunches for buyers during market.

Assist with answering phone

Qualifications:

Minimum of 2-4 years of work experience in wholesale industry.

Excellent knowledge of retailer portals, including Mirakl Marketplace, DSCO/Commerce Hub, QVC, Stitch Fix, eBiz

Strong Computer skills - Proficient in Excel, NuORDER, A2000

Outstanding customer service skills and problem-solving ability.

Must have strong initiative, high energy, strategic thinking and be detail oriented.

Excellent planning and organizational skills.

Polished verbal and written communication skills.

Ability to prioritize and provide complete follow through on all aspects of responsibility.

Willingness to learn and a strong work ethic.

Ability to multitask in a fast-paced office environment

Ability to work with all levels within and outside the company.

Ability to learn new systems quickly.

Familiar with retail math

Salary $75k -$85 (depending on experience)

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