Senior Business Analyst

San Francisco, CA, United States

Where it all began…

In 1951 SF Fire Credit Union first opened its doors from a modest 10′ × 15′ office space in 17 Engine. It was from those humble beginnings—where everyone pitched in to help one another in their community—that the organization forged its way of business forever. Today, the San Francisco-based credit union has grown to $1.7B in assets and a membership that extends from the regional firefighters we trace our roots back to throughout our many neighbors in San Francisco, San Mateo, and Marin Counties. Our members benefit from the ideas and principles that have shaped us: Shared trust, continuous innovation of products and services, competitive rates, and excellent member service. These qualities foster a true sense of member-ownership and strengthen the credit union’s bond with the people for whom this credit union was created.

What we stand for…

There are a few things we look for those we hire at SF Fire Credit Union, regardless of role or team.

First, do they align with our values? We win together.

We are of service to members above all else.

We are authentic, transparent, and honest.

We challenge the conventional with creativity.

We embrace diverse voices.

Second, will they thrive in a culture like ours, where we default to trust, embrace feedback, and desire to innovate? Finally, do they share our vision to help empower members to accomplish their dreams and build lasting financial security in whatever way is most relevant to their role?

What it feels like…

Most days it feels more like going to work with a big family. Whether it’s a potluck lunch, baking birthday cakes for colleagues in the kitchen, or after-hours get-together, we’re here to do a great job and have a good time while doing it! We value a good sense of humor, are motivated by a higher purpose, and always bring an “in-this-together” attitude. While we’re driven to do great work, we also value real work/life balance.

Is This The Career For You?

The Senior Business Analyst’s role is to devise and design business process requirements for all credit union related business, financial, and operations systems critical to core organizational functions. The ideal candidate will possess deep domain knowledge of banking operations, strong analytical skills, and a passion for delivering results that positively impact our members and the organization.

CREATE RELATIONSHIPS: "Be the member, go the extra mile to WOW, done in One". Build strong relationships with members and fellow employees. Empathizes with those who seek their assistance and succeed in delivering exceptional service when meeting the needs of others.

TRADITION OF EXCELLENCE: "Take ownership, be count-on-able, be the solution, quality in all we do". Readily assume responsibility and overcome obstacles to complete objectives which help the organization achieve its goals. Demonstrate a strong commitment to excellence by being dependable, meeting deadlines, and delivering high quality and error free work.

TEAM IS THE WORD: "Respect and support each other, share in the success, celebrate". Build strong relationships within the entire organization, across all levels and departments. Treat colleagues with respect and prioritize success of the team over their own personal interest. Appreciate the contributions made by others to meet goals and share in the success when achieving them.

LISTEN, LEARN and INNOVATE : "Discover Your Potential, Make Positive Change". Actively seek opportunities to acquire higher knowledge and skills. Listen to the feedback of members and fellow employees and provide suggestions or ideas to address the issues or concerns they bring to our attention. Make positive changes by identifying products, procedures, or policies which need improvement and provide suggestions on how to do so.

What You’ll Be Doing… Lead the analysis of banking processes, systems, and data to identify opportunities for improvement and optimization. Collaborate with stakeholders across various departments, including retail banking, lending, operations, and IT, to understand, gather, and document business requirements.

Provide input, recommendations and solutions to complex, enterprise system and business issues, processes, workflows, and user interactions. Develop and standardize new or improved processes based on findings and analysis. Implement solutions to improve and optimize operational staff and cost efficiency.

Ensure process alignment with regulatory requirements, industry best practices and organizational strategic goals. Develop recommendations and drive strategic initiatives for enhancing or further leveraging applicable processes.

Assist in the development of business cases and cost-benefit analysis to support investment decisions and prioritize initiatives that deliver maximum value to the organization.

Translate business requirements into functional specifications and user stories, working closely with technical teams to ensure successful implementation.

Facilitate communication and collaboration between business stakeholders and technical teams throughout a project lifecycle. Define and document business requirements and report them back to stakeholders.

Continuously evaluate and improve business analysis processes, methodologies, and tools to enhance efficiency and effectiveness in the banking environment.

Prototype new procedures for the purpose of enhancing business processes, operations, and information process flow.

Prepare and deliver reports, recommendations, or alternatives for improving processes in operating systems across the organization.

Create process models, specifications, diagrams, and charts to provide direction to system programmers.

Plan, coordinate, and perform in-depth tests, including end-user reviews, for modified and new processes, projects, and other post-implementation support.

Collaborate in the planning, design, development, and deployment of new applications, and enhancements to existing applications. Assist in conducting research on software and hardware products to justify recommendations and to support purchasing efforts.

What We Look For In You…

EDUCATION and EXPERIENCE: College graduate or equivalent work experience. A Bachelor of Science Degree in Computer Science, MIS, Finance or Business, is preferred. A minimum of two (2) years related experience in three (3) or more of the following areas: 3 years' knowledge and experience in the following areas: Business and technical requirements analysis, business process modeling/mapping, methodology development, and data modeling; lead complex projects and initiatives in a financial services environment; lead meetings with wide range of stakeholders with diverse technical and business roles; importing data for use in report software, spreadsheets, graphs, and flowcharts; apply statistical and other research methods into systems issues and products; operation and analysis of database hardware, software, and standards, as well as data retrieval methodologies and mainframe applications; f amiliarity with banking software systems and technologies (e.g., core banking systems, online banking platforms) is preferred.

Microsoft 365 Suite; including SharePoint and advanced Word and Excel; Atlassian product suite (JIRA, Confluence); Power BI; SQL

Corelation Keystone core banking system and Alkami online/mobile banking experience a plus

3-5 years' experience working in financial institutions with a strong understanding of banking operations, products, and regulations.

CCBA, CBAP or equivalent preferred.

COMPETENCIES: Strong analytical, mathematical, and problem-solving skills, with the ability to think strategically and propose innovative solutions.

Ability to effectively research, investigate, and offer solutions to issues that are more complex in nature.

An intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent verbal and written communication skills.

Knowledge of Agile and/or Waterfall methodologies, with experience in facilitating or participating in Agile ceremonies (e.g., sprint planning, daily stand-ups).

An intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent verbal and written communication skills.

Able to exercise independent judgement and take action on it.

Logical and efficient, with keen attention to detail.

Ability to effectively prioritize and execute tasks while adapting to changes,

A well-organized and self-directed individual who is a team player.

A good educator who is trustworthy and willing to share information and knowledge throughout the credit union.

A decisive individual who possesses a "big picture" perspective and is well versed in SF Fire CU systems.

Salary Range

This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At SFFCU, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $90,000/Annual to $135,000/Annual.

Note: This job description is non-contractual, or an exhaustive list and it may be added to or changed to from time to time.

Our Benefits

We have a competitive compensation and benefits package, but the true reward of working for SF Fire Credit Union goes beyond what you’ll see on a paystub. We genuinely care about our employees and we strive to invest in their professional and personal growth. We’re a relatively small organization with about 200 employees, so you can see the impact of your efforts and the value your contributions bring to our members and fellow employees. 401(k) and Employer Match

Health, Vision, Dental, STD/LIFE/AD&D and Life Insurance

Annual Incentive/Bonus Program

Tuition Reimbursement Program

11 Paid Holidays +CompetitivePTO package

Home & Consumer Loan Program (Discounted Rates)

Professional development and training programs

On-demand personal coaching resource

Wellness Program (Discounted Gym Membership)

“Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.”

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