Field Service Technician/Engineer - Western MA/Hartford County

Windsor, CT, United States

Field Service Technician/Engineer – Western MA/Hartford County

Are you passionate about technology and supporting first responders? If so, read on!

As a member of NorcomCT’s technical services team, you will be an integral part of our core mission to provide technology solutions and services that help first responders, towns, and cities support and protect their communities. Our technical staff provides “best in class” support to keep our client’s mission critical systems up and available every day. Motorola is the world leader in public safety communications and NorcomCT is the premier Motorola partner in New England.

Our company provides a wide range of products and services and our technical services team is made up of a variety of positions and specialties. We are currently seeking applicants for Service Technician/Field Engineer. Service Technicians/Field Engineers provide repair and implementation service and support at the client’s location with company supplied vehicles.

This position requires basic electronics and computer/IT training and/or experience. Salary, daily responsibilities and the opportunity for advancement are based on the skills and experience that a candidate possesses. All interested individuals are encouraged to apply.

Compensation

Pay Rate: $27.00 to $38.50/hour ($56,600.00 - $80,000 annually)

Pay rate based on applicant’s skills, experience, training/education, certifications and licenses.

Benefits include Medical, Dental, Disability and Life insurance, 401k, Paid Time Off, Paid Holidays andProfit Sharing Bonuses

Location

US, Windsor, CT – This position is home based, in a location to support the Hartford County, CT and Western MA areas.

Employees will be required to travel to our Naugatuck headquarters location during the work day to facilitateonboarding and training and as required going forward, but will be based

If you have the drive and desire to learn and support exciting Motorola public safety technology products and solutions, while supporting first responders APPLY NOW !

About our Clients (YouTube)

A Tribute to the First, First Responders

Thank You 9-1-1 - Hidden Heroes of Public Safety

About our Company

NorcomCT, a leader in the wireless communications industry, is headquartered in Naugatuck, Connecticut. We specialize in the design, sale, implementation and support of wireless communications and other technology solutions for public safety, government, and commercial clients throughout Connecticut and Western Massachusetts.

We are proud to offer industry leading Motorola products and solutions and have been recognized as an outstanding Motorola Solutions Sales Partner and Service Provider. As we continue to succeed and grow, we are seeking talented, enthusiastic individuals to join our team of over 60 employees to provide world class products, solutions and support to our clients.

Our clients depend on our products to help protect the public and save lives, and they rely on our team to provide solutions and support to ensure their mission critical systems are always available to support their agency’s objectives and provide a lifeline to first responders.

For more information about our company mission and culture, please visit our web site at www.norcomct.com and check us out on Facebook and Instagram .

We strive to provide a work experience that will create a long term, mutually beneficial relationship between our team members, our company, and our clients.

Duties and Responsibilities Diagnosis, repair and preventive maintenance of electronic equipment, including RF, control and IT equipment at customer sites

Prepare, program, configureand stageequipment prior to installation

Demonstrate operational aspects and features ofequipment and systems and provide end user operational training

Deliver equipment and materials to offsite locations

Assist implementation crews with physicalinstallation of equipment

Complete field configuration and optimization of new systems and facilitate cutover

Repair electronic equipment which is installed in vehicles, at service center and at customer locations

Assist with the design of new systems

Completedocumentation of activities, systems and materials

Assist support staff with the processing andupdating repair orders

Keep vehicle and work area clean and maintained

Other duties as they may be required

General Qualifications Troubleshoot and resolve problems or escalate problems in a timely manner while following consistent, standards and approaches

Document all work, including updating cases related to service requests and other tasks in a case management system

Be a self-starter and work effectively with minimal supervision

Be on time for work and have consistent attendance

Candidates must have a diverse skill set that will allow them to think on their feet in a variety of situations

Have the ability to relate well to customers and co-workers and to explain technical information in basic, understandable terms

Maintain a valid Connecticut driver’s license and an acceptable driving record

Ability to pass company’s and customer’s background checks

Ability to pass physical, drug test and proficiency tests Routine Motor Vehicle Reports (MVR), back ground checks, drug tests, physicals and proficiency testsmay be required on an ongoing basis

Ability to be flexible in a dynamic and changing work day

Ability to travel out of state for training on occasion

Maintain our company goals including honesty, integrity and ethical behavior at all times

Experience withor as a public safety end user or first responder is beneficial

TechnicalQualifications Knowledge of basic electronics theory. Applicant must be familiar with basic electronics concepts such as: AC/DC voltage and current relationships

Understanding of wire size

Switches and relays

Resistance including color code

Capacitance

Inductance

Voice/RF modulation/demodulation

Semiconductors including diodes, transistor and ICs

Truth/logic tables

Formulas such as Ohm’s law, power law, capacitive reactance, inductive reactance

Use of oscilloscope and DVM

Windows PC/server and networking experience or training. Applicants should be familiar with the following concepts and/or have experience with the following tasks: How to set an IP address on a computer and basic network configuration

Netmask and its purpose

Gatewayand its purpose

Basic understanding of the function of DHCP

Windows file structure and how to navigate it

Major server/network/PC component troubleshooting and replacement

Installation and configuration of Windows operating systems

The concept of a domain and active directory for a Windows network

Network+ and/or A+ certifications are desired, but not required

Trade school or certification program diploma or AS degree in electronics, electronic engineering or equivalent work experience

Basic math skills to support working equations used for electronics theory

Three-years field service or internal support experience is preferred

Strong problem solving ability

Ability to read and interpret schematics

Familiarity with various electronic test equipment

Proficiency with soldering and making connectors

Proficiency in the use of computers and standard office equipment

Knowledge of Microsoft Outlook (Email), Word, Excel and web browser and other standard Windows programs

Ability to provide 24 x 7 on-call support on a rotating basis

Ability to provide overtime support on an as needed basis

Ability to lift and carry up to 75 pounds of equipment or test equipment on flat surfaces andup stairs

Ability to assist others with deployment of equipment by carrying loads in excess of 75pounds with others from time to time

Ability to walk on uneven ground, up hills and in other outdoor areas, while carrying tools and equipment, during various weather conditions, in order to access remote equipment sites

Ability to work with materials and equipment above head height and to articulate into tight spaces to facilitate installation, service and repair of equipment

Obtain CT DCP R2 license and Motorola/ETA technician certifications within 18 months of employment

In addition to the technical requirements, we are looking for individuals who are team-oriented and who work and communicate effectively with others at all levels throughout the organization. Excellent customer service skills with the willingness to provide world-class support are a must.

Application and Evaluation Process Complete online application and questionnaire

Submit resume with cover letter via online application

If selected complete Initial screening assessment online (30-35 minutes)

Skills assessment online (50-55 minutes)

Pre-interview assessment online (50-55 minutes)

Phoneinterview

In person interview with onsite electronics and IT test

Background check, Motor Vehicle Records (MVR) check and drug test

We expect that the evaluationprocess may take up to 60 days.

To be considered for this position, pleasesubmit resume with cover letter and complete the online application and questionnaire by clicking the"Apply"link below.

There is no closing date for this position.

Northeastern Communications, Inc., dba NorcomCT is an Equal Opportunity/Affirmative Action Employer.

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