Liability Complex Claims Specialist

Waltham, MA, United States

Location: Hybrid work model in any of the following offices: Waltham, MA; Irving, TX; Van Wert, OH; Dublin, OH

We are a team of employees who are passionate to deliver best in class customer service and innovation in the industry. It's because we put Integrity, Relationships and Excellence in all aspects of our work.

Our employees have the opportunity to fully utilize their talents and bring their best self. We believe that who you are is just as important as what you do!

Are you an individual that likes to be challenged and like to be in an environmental where everyday is not the same? Do you have the technical skills to handle an array of personal and general liability complex claims in litigation? Are you a person who thrives in a team environment but can also work independently? If the answer is yes to all of the above, then this is the job for you!

The Liability Complex Claims Specialist role will be an exciting and rewarding position. You will have the opportunity to strut your knowledge in the areas of primary and excess casualty, construction, environmental tort, employee practice liability and class action litigation. Come be a part of the Central Claims TEAM (Together Everyone Accomplishes More) today!

How You'll Make an Impact

Investigate, evaluate, negotiate and resolves claims with exposures of $250,000 or more which signify the most complex in coverage, severity and represents the company's largest damage exposures

Technical responsibilities may include management of primary casualty, umbrella/excess casualty, construction, construction defect, environmental/pollution/toxic tort, traumatic brain injuries, fatalities, disfigurement/amputation, liquor liability, abuse/sexual offenses, employee practice liability and class action litigation

Develops and maintains excellent rapport with our agency force, insureds, claimants, experts, attorneys, and internal customers

Attend depositions, mediations, settlement conferences and trials as needed

Provides proactive customer service throughout the life of the file by appropriately setting expectations, building rapport, and responding to requests timely

Contributes to Team NPS results

Monitors and collaborates with defense counsel on the development of litigation and resolution strategy throughout the litigation process

Thorough review of defense costs in an effort to control defense costs

Sets accurate reserves in a timely manner and continually reviewed in the context of ultimate probable exposure

Complies with Best Practice Playbook

Manages paid losses appropriately; pay what is fair and owed, settle claims at the optimal time in the life of the claim file

Demonstrates effective and efficient file management through swift resolution of files that warrant settlement

Retains approved or preferred suppliers whenever possible. Properly manages of non-legal expenses

Participate in company-wide Large Loss Roundtables and provide technical regional guidance to CORE associates

Reporting to senior management and underwriters on claims trends and developments

What You'll Bring Must possess or secure and maintain appropriate state adjuster licenses and continuing education credits

Bachelor's Degree in Business Administration, Risk Management or related field and 4 years of insurance experience including the handling of high complexity, high severity claims

Or 6 years of insurance experience including the handling of high complexity, high severity claims

Adjudicate highly authority complex claims at the highest authority limits on assignments reflecting the highest degree of technical complexity in liability and litigated claims potentially with major impact on departmental results

Ability to travel overnight up to 20%

Preferred Qualifications: Litigation and Mediation Management experience

Transportation, construction, manufacturing, real estate, employee practice liability and small business experience

Knowledge Skills and Abilities Possesses analytical and problem-solving skills

Ability to investigate and evaluate complex liability claims

Ability to analyze available information and make effective decisions

Ability to evaluate damages and negotiate fair settlements

Possesses excellent organizational and written communication skills, including negotiation, presentation, and influence skills

Excellent customer service and interpersonal skills and will be able to work with clients and business partners in a professional manner

Work Authorization

Central will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

It is the policy of Central that all recruiting, hiring, training, compensation, overtime, job classification and assignment, facilities, promotions, transfers, employee treatment and all other terms and conditions of employment shall be maintained in a manner which will not discriminate against any person because of race, color, age, sex, national origin, ancestry, religion, marital status, military status, or disability. The applicant should respond to questions on this application in a way that will not divulge such information. #LI-Hybrid #LI-KB1

Other details Job Family Insurance Claims- HO

Pay Type Salary

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