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Graham Personnel Services
High Point, NC, United States
Graham Personnel Services is seeking two CSR Representatives for a local call center in High Point. Contract only for 30-60 days. Remote opportunity after the first two week training. Training must be in office!$15.50/hr. Responsibilities include:Con Customer Service Representative, Customer Service, Representative, Retail, Staffing
Job Source: Graham Personnel ServicesSam's Club
Greensboro, NC, United States
Job Summary: Customer Service Representatives at Sam's Club ensure that customers have a pleasant shopping experience. They handle inquiries, assist with returns, exchanges, and are knowledgeable about store policies and products. Responsibilities: - Provide information to customers on products and services. - Handle returns, exchanges, and complai
Job Source: Sam's ClubU-Haul International, Inc
Thomasville, NC, United States
Assist customers inside and outside a U-Haul center with U-Haul products and services. Use smartphone-based U-Scan technology to manage rentals and inventory. Move and hook up U-Haul trucks and trailers. Clean and inspect equipment on the lot includi Customer Service Representative, Customer Service, Representative, Retail
Job Source: U-Haul International, IncSam's Club
Burlington, NC, United States
Job Summary: Customer Service Representatives at Sam's Club ensure that customers have a pleasant shopping experience. They handle inquiries, assist with returns, exchanges, and are knowledgeable about store policies and products. Responsibilities: - Provide information to customers on products and services. - Handle returns, exchanges, and complai
Job Source: Sam's Clubcareermount.com
Greensboro, NC, United States
Store 2723785: 337 W Wendover Ave, Greensboro, North Carolina 27408 **Customer Service Representative** We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. **As a Customer Service Representative, you will enjoy:**
Job Source: careermount.comCaffey Distributing
Greensboro, NC, United States
** Customer Service Representative** **Job Category****:** Sales **Supervisor****:** Jeff Spaugh **Requisition Number****:** CUSTO01240 Showing 1 location **Job Details** **Description** Join the largest volume Miller distributor in NC and included in the top 25 distributors for MillerCoors and Pabst in the country. A family owned business, our suc
Job Source: Caffey DistributingFamily Dollar
Thomasville, NC, United States
Family Dollar - 1101 LEXINGTON AVE [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and answer questions regarding the store and
Job Source: Family DollarSam's Club
Thomasville, NC, United States
Job Summary: Customer Service Representatives at Sam's Club ensure that customers have a pleasant shopping experience. They handle inquiries, assist with returns, exchanges, and are knowledgeable about store policies and products. Responsibilities: - Provide information to customers on products and services. - Handle returns, exchanges, and complai
Job Source: Sam's ClubGreensboro, NC, United States
Key Responsibilities/Accountabilities
•Promptly answer and accurately document and respond to customers' requests from incoming phone calls regarding roadside assistance or other inquiries while demonstrating a pleasant and professional phone etiquette. Deliver extraordinary customer service to customers, using sound business judgment. Listen and probe for additional information as necessary.
•Accurately document inquiries in case management tools to ensure a fully transparent and seamless customer experience. Keep interested parties informed during the entire breakdown event. Assist customers utilizing provided tools, resources and systems and follow standard documented operating procedures to ensure a consistent customer experience.
•Coordinate with customers, dealers, and tow vendors during a breakdown event. Provide ETA and ensure timely follow ups and manage cases to completion. Ensure required information is captured and adhere to set standards to exceed customer expectations. Be able to locate, understand and provide technical specification information as well as warranty information as needed.
•Collaborative and build team relationships with peers and colleagues to effectively contribute to the working groups achievement of goals, and to help foster a positive work
•environment. Active participation in the development of the team including its working procedures and environment.
•Establish and maintain relationships with appropriate individuals and/or groups to ensure success in daily activities supporting our customers and the team overall.
•Provide excellent customer service and problem solving in end to end case management if issues arise with services provided, case financials or customer inquiries. This includes proper customer and dealer follow up to promote excellent and ongoing communication in the service event.
•Address customer complaints effectively during case coordination and know when escalation to team lead is necessary to ensure timely case progression. Make sound decisions concerning the prioritization of service (e.g., safety concern). Identify situations that require special handling and coordinate with the supervisor and/or manager.
•Perform any other tasks as needed and directed by supervisory and/or management staff.
Critical Competencies
•Customer Service
•Problem Solving
•Analytical Thinking
•Leadership (lead by example)
•Conflict Resolution
•Business and Customer Focus- great disposition
•Communication- Strong written and verbal communication skills
•Strong Data entry and computer skills
•Conceptual Thinking
•Flexibility- Ability to prioritize and multi-task
•Information Seeking
•Initiative (self-motivated)
•Learning from Experience
•Self-Control
•Teamwork - Strong interpersonal skills
•Excellent Negotiation skills
•Strong Documentation tendencies and capabilities
Essential Education/Training and Certificates
•Bachelor's degree is preferred
•1-2 years of customer service / technical support experience preferred
•Solid understanding of Microsoft operating systems
•Strong organizational skills with the ability to prioritize and work effectively on multiple tasks in a fast-paced environment while effectively documenting important facts in our case management system
•Innovative problem solving, research, motivational, teambuilding and analytical skills
•Automotive associate degree is preferred or automotive/heavy duty diesel repair experience
Other
•Ability to sit for extended periods of time while using a computer and other devices.
Five shifts support the 24/7, 365 days a year working hours:
A shift: 11 pm- 8 am
B shift: 5am-2pm
C Shift: 8am-5pm
D Shift: 12pm-9pm
E Shift: 3pm - 12 am
Weekend rotations are expected. Possibility of a hybrid work environment after onsite training.
Email Alert for Customer service representative jobs in Greensboro, NC, United States
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