Chief Nursing Officer and Senior Vice President, Patient Care Services
Boston, MA, United States
Job Description - Chief Nursing Officer and Senior Vice President, Patient Care Services (3267345)
Chief Nursing Officer and Senior Vice President, Patient Care Services - ( 3267345 )
As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable, and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment, and advancement opportunities encompassing the full spectrum of human diversity: race, gender identity, sexual orientation, ability, religion, ethnicity, national origin, and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.
Summary:
Mass General Brigham (MGB), a not-for-profit academic health system, seeks a Senior Vice President of Patient Care Services and Chief Nursing Officer (SVP/CNO) to lead nursing and patient care initiatives. Reporting to the EVP/COO, the SVP/CNO collaborates with Brigham Sites and MGB leadership, focusing on innovation, quality, and efficiency in nursing care. Responsibilities include oversight of financial performance, patient satisfaction, diversity, equity, inclusion, and adherence to regulatory standards. As a key operational leader of the largest clinical workforce across the organization, has a keen focus on the quality, efficiency, and effectiveness of nursing care and implementation of innovative new care models. Collaborating with nursing leaders across MGB on standards and practices, the SVP/CNO has responsibility for all nursing practice within the organization. Through secondary reporting to the BWH and BWFH Presidents, the SVP/CNO is accountable for quality, safety, education, scholarship, and Magnet designation. Further, the SVP/CNO shares accountability with the senior leadership team for the institution’s financial performance, patient satisfaction, and promotion of a healthy workplace environment that cultivates a just culture of diversity, equity, inclusion, mutual respect and collaboration. With other members of the leadership team, assures that interdisciplinary, expertly proficient, compassionate care is provided to patients, regardless of site of care or ability to pay.
Within MGB, the Brigham sites include Brigham and Women’s Hospital (BWH), Brigham and Women’s Faulkner Hospital (BWFH), Brigham and Women’s ambulatory sites, and Brigham and Women’s Physicians Organization (BWPO) (collectively the “Brigham Sites”). Brigham is an academic medical center that serves patients from New England, throughout the United States, and from 120 countries around the world, through clinical services at our hospitals and 150 outpatient practices with more than 1,800 physicians and 4,000 nurses. The Brigham conducts the second largest hospital-based research program in the world, with an annual research budget of more than $630 million. As a major Harvard Medical School teaching affiliate, the Brigham is a cherished training ground for physicians, nurses, and allied health professionals, with 1,500 graduate medical education trainees in over 140 of the most sought-after training programs in the world.
While all senior leaders have a role to play in advocating for patients and patient care, the SVP/CNO must embrace the opportunity to lead the institution's initiatives in the monitoring, continuous improvement, and overall excellence in patient care, focused on patients' and clinicians' needs. This effort is at the heart of our work and the SVP/CNO must be a visible and vocal champion of efforts to consistently improve.
We place great value on being a diverse and inclusive community. We are dedicated to diversity, equity, and inclusion as we aim to reflect the diversity of the patients in our local and broader communities. We have a dedicated focus on equity. Thus, we believe equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and ground-breaking healthcare and research. The SVP/CNO advances a culture of fairness, opportunity, and excellence by ensuring organizational accountability to the MGB goals for diversity, equity, and inclusion, and delivering the system United Against Racism strategy locally.
The SVP/CNO, through associate chief nurses, departmental executive directors, nursing directors, and administrators, and in collaboration with other vice presidents, directs the activities of direct patient care providers across the Brigham Sites. Specific areas of responsibility include Nursing (at all patient care sites) and Patient Care Services (ie, Nutrition Services, Chaplaincy, Interpreter Services, and Rehabilitation Services). In collaboration with the Chief Medical Officer, the SVP/CNO assures delivery of high-quality care with specific emphasis on patient safety.
In addition, the SVP/CNO is responsible—directly, or in partnership with senior leader colleagues, the Department Chairs, and/or clinical leaders—for a number of ongoing, broad organizational requirements, including:
• Ensuring that competent, efficient, and coordinated patient care is uniformly provided to patients in ambulatory, inpatient and community settings;
• Ensuring that all educational programs meet institutional and outside regulatory requirements;
• Ensuring that all research initiatives are appropriately supported;
• Directing and developing the organization of services and programs within the scope of responsibility of the SVP/CNO;
• Managing all operating and capital budgets for the Brigham within the purview of the SVP/CNO;
• Leading the management team within the SVP/CNO’s enterprises toward attainment of identified short- and long-term goals;
• Advancing the institution’s commitment to diversity, equity, and inclusion;
• Developing and executing plans designed to achieve organizational strategic objectives; and Collaborating with other institutional leaders to meet MGB strategic goals and objectives.
Reporting to the EVP/COO, the SVP/CNO is ultimately accountable for the overall administrative and strategic leadership, operating results, and cost center financial performance of the applicable areas, and serves as an institutional leader across the Brigham Sites.
Key Duties and Responsibilities:
Leadership & Strategy:
- Partners with EVP/COO to establish and achieve the vision, mission, and goals.
- Develops and implements professional practice models and clinical standards.
- Sits on the MGB Chief Nurse Council, fostering collaboration with peers.
- Develops vehicles for encouraging communication within and across departments, between nursing and the Massachusetts Nursing Association (MNA), and among nursing and medical staffs/physician leadership and administrative leaders.
- Serve as a critical leader in MGB’s Enterprise Asset Management efforts - leading performance improvement initiatives, presenting data and trends Brigham-wide, and working to optimize volume, utilization, and year- over-year performance.
Patient Care, Quality, and Service Excellence:
- Shapes a nursing culture emphasizing excellence, participatory decision-making, and research-based practice.
- Ensures evidence-based patient care, patient- and family-centered approaches, and compliance with standards.
- Leads initiatives to improve care systems, patient outcomes, and quality.
- In partnership with the Chief Medical Officer and the BWH VP of Quality, develops systems and oversees processes to ensure the highest quality of patient care delivery.
- Ensures compliance with accreditation, regulatory, and licensing standards; coordinates the assessment, planning, implementation, and evaluation of nursing care; and monitors nursing and patient care standards with respect to organizational quality guidelines.
Financial Management:
- Actively manages funds under the SVP/CNO's purview.
- Engages in philanthropy efforts to support nursing and overall organizational goals.
- Partners with constituents to prepare and justify annual budgets.
- Responsible for the cost center fiscal management of all areas of responsibility.
- Establishes and achieves financial goals and measures, monitors, and ensures the on-going financial performance.
- Facilitates effective cost containment practices through monitoring of volume trends, proactive management of capacity (physical and human resource), supplies, service contracts, and professional services agreements
System Engagement:
- Develops and manages programmatic initiatives for care model development, cost reduction, and network development.
- Supports MGB's Sustain initiative and leads standardization efforts.
Human Resources Management:
- In alignment with MGB and its associated sites, develops, supports, and manages coordinated programmatic initiatives for care model development, care delivery improvement, cost reduction, administrative alignment, and network and business development.
- With counterparts across MGB, assesses the market’s need for clinical services. Monitors and evaluates the adequacy of planned and existing services and ensures the development of programs and services to respond to the market.
- As requested, leads and supports elements of MGB’s Sustain initiative, focused on fiscal sustainability and reduction of total medical expense.
- Supports implementation of Enterprise Asset Management across the system. As a role model and teacher to others, active participant in rationalizing where care is delivered, and supporting the development of predictive capabilities.
- As a part of Mass General Brigham initiatives, leads standardization efforts aimed at cost savings, efficiency and best practices for patient care.
Education:
- Assures development and implementation of clinical orientation programs.
- Promotes educational programs and professional development for nursing staff.
- Supports the academic mission by actively collaborating on programs for nursing students, house staff, medical students, and allied health professionals.
Research:
- Leads research programs supporting patient care and evidentiary practice.
- Facilitates grant acquisition for research initiatives.
- Participates in the dissemination of new knowledge by participating in local, national, and international forums for research.
Other:
- Oversees general administrative matters and serves as a stand-in for EVP/COO.
- Leads or participates in special projects as needed.
- Develop letters, presentations, announcements, and other communications; all documents must be of the highest caliber of refinement and professionalism.
Minimum Job Qualifications:
- 10+ years of leadership experience, with progressive management responsibilities, required.
- Licensed as a professional nurse in MA, NEA-BC required, and a Doctorate in Nursing.
- Experience in an academic medical center with a focus on education and research.
- Membership in appropriate professional organizations.
- Demonstrated track record of successfully leading teams.
- Experience working in a labor/union environment and with negotiating nursing contracts required
- Experience working in a highly matrixed organization / environment required.
Knowledge, Skills, and Abilities:
- Outstanding leadership, results orientation, organizational skills, and collaboration.
- Business acumen, initiative, effective communication, program implementation, and project management skills.
- Confidence in complexity and ambiguity, judgement, teamwork, and technology competency.
Direct Reports:
- Chief Nursing Officer & VP of Patient Care Services, BWFH
- Deputy Chief Nursing Officer & VP of Nursing, BWH
- Associate Chief Nursing Officer, Center for Nursing Excellence
- Senior Director, NPs
- Director, Magnet Program
- Executive Administrator – Nursing PCS Finance and Operations
- Executive Director – Ethics Service
- Senior Consultant & Project Manager (2)
- Other operational leaders defined by EVP/COO
Working Conditions:
- Full-time, on-site position with occasional travel.
- Flexibility for evening and weekend work.
System and Fiscal Responsibilities:
- Accountable for budget performance and compliance with standards.
Minimum Job Qualifications:
- 10+ years of leadership experience, with progressive management responsibilities, required.
- Licensed as a professional nurse in MA, NEA-BC required, and a Doctorate in Nursing.
- Experience in an academic medical center with a focus on education and research.
- Membership in appropriate professional organizations.
- Demonstrated track record of successfully leading teams.
- Experience working in a labor/union environment and with negotiating nursing contracts required
- Experience working in a highly matrixed organization / environment required.
Knowledge, Skills, and Abilities:
- Outstanding leadership, results orientation, organizational skills, and collaboration.
- Business acumen, initiative, effective communication, program implementation, and project management skills.
- Confidence in complexity and ambiguity, judgement, teamwork, and technology competency.
Direct Reports:
- Chief Nursing Officer & VP of Patient Care Services, BWFH
- Deputy Chief Nursing Officer & VP of Nursing, BWH
- Associate Chief Nursing Officer, Center for Nursing Excellence
- Senior Director, NPs
- Director, Magnet Program
- Executive Administrator – Nursing PCS Finance and Operations
- Executive Director – Ethics Service
- Senior Consultant & Project Manager (2)
- Other operational leaders defined by EVP/COO
Working Conditions:
- Full-time, on-site position with occasional travel.
- Flexibility for evening and weekend work.
System and Fiscal Responsibilities:
- Accountable for budget performance and compliance with standards.
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Primary Location Work Locations 75 Francis St
Job Job Nursing-Management
Organization Organization Brigham & Women's Hospital(BWH)
Schedule Schedule Full-time
Standard Hours 40
Shift Shift Day Job
Employee Status Employee Status Regular
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