LN Concerts, Business Analyst

, CA, United States

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

The JOB

The Business Analyst is a key member of our Concerts Business Systems team within Live Nation organization. In addition to being responsible for business analyses, the Business Analyst would work directly with the project team and clients gathering requirements to analyze, design and/or implement technology best practice business changes. We are seeking candidates who are proactive, self-starters and have a proven track record. They should also have experience in bridging the gap between initial client requests and fully developed requirements that can be presented to development teams. Translates business needs into actionable requirements by gathering enough information to inform a solution and drive clarity to make rational decisions. The ideal candidate should be an accomplished professional who possesses the passion, experience, skills and abilities to help support our expanding services.

What This Role Will Do

Planning, coordinating, scheduling, and executing assignments on functional/non-functional requirements and specifications

Partner with stakeholders to shape requirements and ensure alignment with business/technology strategy and planned initiatives

Meeting and collaborating with stakeholders, subject matter experts (SME), developers, system testers, and QA/UAT testers

Leading and facilitating meetings to compile, and document functional/non-functional requirements and specifications

Collaborate with division stakeholders, data services and other functional teams as needed to understand the impact of analysis across multiple areas of the business

Advises client on alternate methods of solving need or problem, or recommends specific solution

Evaluate and address cross-functional and cross-system dependencies

Responsible for understanding business requirements, creating/grooming user stories, documenting detailed technical specifications to guide developers in implementation, and partnering with the functional architect to deliver a solution and a plan

Good understanding of UI/UX concepts and ability to draft mock-ups and wireframes to better facilitate requirements gathering, conceptualization, and execution of design

Perform system configuration and administrative activities on the Salesforce platform

Perform declarative development activities including extracting and checking-in the associated metadata changes

Extract, update, and load data changes to make updates across large volumes of records

Troubleshoot and identify root causes of system defects both in development and production support

Automate routine tasks with scripting, coding, and/or office automation tools

Leverage business knowledge and expertise to identify opportunities for process improvements; serve as a trusted technology advisor for business users.

Participate in the change management and go live support processes.

Maintain a high-level familiarity with other IT system / business application capabilities and scope definition in order to make recommendations re: upstream/downstream integration or functionality intersection points.

Coordinate and perform system testing to ensure requirements are met. Work closely with project team during user acceptance testing (UAT), including tracking issues through to resolution and securing end user acceptance sign-off.

Skills/Competencies

Exceptional quantitative, analytical and problem-solving skills with the ability to draw insights and recommendations from analysis and present well-developed product requirement documents (PRDs) to internal stakeholders

Solid understanding of financial concepts and ability to process detailed, multi-step calculations, replicating and validating system-facilitated calculations

Strong communication and presentation skills with technical, non-technical audiences and executive audiences

Ability to understand and translate ambiguous business terminology and jargon into clear definitions and specifications

Detail oriented with strong time management and organizational skills

Excellent problem solving and critical thinking skills

Flexible and responsive to changing situations and capable of reacting quickly to changes in a fluid environment

Comfortable with ambiguity and deadline pressures

Ability to work independently and as part of a team

Able to manage competing priorities with little supervisory input

Able to work quickly, able to experiment and amend approach based on data analysis and results

Innate willingness to roll up your sleeves

Live Nation’s policy regarding vaccinations and masking related to a pandemic or other infectious disease control measures, acts of God, health and safety mandates and/or restrictions imposed by applicable local, state or federal governments has evolved over time. Currently, we strongly encourage employees to be fully vaccinated from such infectious diseases for which vaccinations are available. You are expected to follow Live Nation’s health and safety protocols and policies as they change from time to time.

Qualifications:

Bachelor’s degree or equivalent work experience

Minimum experience of 5 years of Business Analyst or Technical/Solution Architect experience

Minimum of 1-2 years of hands-on experience with the Salesforce platform or 3-5 years on an equivalent CRM or development platform

Experience with some code including Python scripting, JavaScript, and React JS/TypeScript

UX/UI design experience preferred with common tools (Figma, Lucidchart, Balsamiq, etc)

Required, abilities to write and run complex SQL queries to pull data

Strong Excel skills - must be comfortable analyzing large quantities of data utilizing Excel, create complex formulas, pivots and develop models

Preferred, 2-3 years in an Agile environment

Preferred, experience with Atlassian products (Jira/Confluence)

Excellent written and verbal communication skills

Great analytical, critical thinking and problem-solving abilities

Superior presentation and negotiation skills

Proven management and organizational skills

Strong adaptability and capacity to work in fast-paced environments

Passion for learning.

Benefits & Perks

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)

YOURSELF: Paid time off policy including holidays, sick time, and day off for your birthday, free concert tickets

WEALTH: 401(k) program with company match, Stock Program Reimbursement

FAMILY: New parent programs & support including caregiver leave and infertility support

CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings

OTHERS: Volunteer time off, crowdfunding network

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

The expected compensation for this position in California is:

$128,000.00 USD - $160,000.00 USD

The expected compensation for this position in Colorado is:

$128,000.00 USD - $160,000.00 USD

Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law and the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful California or Colorado applicant might be paid. It assumes that the successful candidate will be in California or Colorado or perform the position from California or Colorado. Similar positions located outside of California or Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the California Law and the CO EPEWA, a potential new employee’s salary history will not be used in compensation decisions.

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