Client Management Director

Chicago, IL, United States

Job Description

The individual is responsible for becoming first and foremost a client partner. We expect them to create win/win outcomes that will that will lead to revenue growth for Epsilon PeopleCloud Digital Media Solutions. We expect that the ideal candidate to use general business acumen to uncover business needs and identify how Epsilon PeopleCloud Digital Media Solutions can help clients achieve their business goals

Lead internal resources for the preparation and delivery of objective based solutions for clients

Be consultative and uses creativity to create and deliver customized sales solutions that address the client's compelling events and help them meet their goals

Effectively facilitate day-to-day management of account both internally and externally

Build relationships with key stake holders including the partner strategy team, marketing, analytics, legal, compliance and key decision makers and influencers at the organization

Work to quickly learn and understand landscape the client operates in to help address their needs in way that is competitive and meaningful.

Negotiate with client's key decision makers and influencers to create positive outcomes for Epsilon PeopleCloud Digital Media Solutions and the client.

Develop a roadmap for success over time that will enable client satisfaction, growth and trust. Ultimately aspire to become the Client's Trusted Advisor.

Requirements

10+ years of professional sales & marketing business experience; team management/leadership experience preferred but not required

Client management experience or sales experience (client side, ad solutions, direct marketing, agency experience)

Multi-disciplined marketer who is versed across key marketing components including strategy, analytics, media performance, forecasting.

Self-motivated - able to identify opportunities, new business, and market gaps.

Ability to assess client objectives and formulate strategy directly to those client objectives utilizing Epsilon PeopleCloud Digital Media Solutions' full product offering.

Comfortable with consultative sales and solution selling

Strong business and strategic planning acumen

Solid quantitative background with an understanding of analytic tools and techniques

Understanding of marketing program design, execution, and measurement

Strong negotiation skills

Effective communication across multiple levels of an organization

Works well in a team/highly collaborative environment

Demonstrated sales & business development experience

Strong computer skills: Microsoft Office, Excel, and PowerPoint and Sales Management software (i.e. Salesforce.com)

BA/BS with strong academic record preferred. MBA a plus.

Additional Information

About Epsilon

Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit epsilon.com.

When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:

Our Culture : https://www.epsilon.com/us/about-us/our-culture-epsilon

Life at Epsilon : https://www.epsilon.com/us/about-us/epic-blog

DE&I : https://www.epsilon.com/us/about-us/diversity-equity-inclusion

CSR : https://www.epsilon.com/us/about-us/corporate-social-responsibility

Great People Deserve Great Benefits

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

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