Delivery Platform Engineer - Arizona

San Ramon, CA, United States

**Delivery Platform Engineer - Arizona**

at Five9 San Ramon, California, United States We are actively sourcing for an experienced and highly motivated **Platform Engineer** to join our growing Professional Services group. This is a full-time position and is based in Phoenix, AZ. The Platform Engineer is a key role within Professional Services and will lead and manage the discovery, design, configuration and deployments of Five9s On Demand Call Center software for our Mid-Market and Enterprise clients. We are looking for a star performer who understands the value of teamwork, has a positive can do attitude and can help us delight our Customers while growing our business. As a key contributor to the Professional Services Team, the ideal candidate will be a passionate, self-managed individual who can work well with a cohesive team to help delight customers and grow business. Ideal Location: Phoenix, Arizona - remote home office. **Key Responsibilities:**

* Provide customers with configuration advice, training, and problem resolution throughout the setup and installation process of Five9s call center software.

* Design and configure Five9s platform for each customers unique requirements

* Troubleshoot software solutions in a wide array of configurations and customer environments both remotely and on-site

* Provide customized training to ensure customers have a thorough understanding of these solutions.

* Articulate the value of Five9s Professional Services through demonstrations and open discussion with Customers and prospects.

* Effectively communicate with internal and external stakeholders.

**Key Qualifications:**

* Minimum 3-5 years of consulting experience in a cloud computing or telephony environment.

* Experience with implementing TDM and/or VoIP Call Center solutions (Genesys, Avaya, Cisco, Aspect, LiveOps, Contactual, InContact, Interactive Intelligence and/or CosmoCom) is required - Applicants with experience deploying and/or managing Five9 Call Center solutions are preferred.

* Strong knowledge of CRM and Lead Management solutions (Salesforce, Siebel, NetSuite, RightNow and Velocify) is preferred.

* Must be willing to travel up to 50% regionally with some national and international travel possible (valid passport required).

* Self-starter possessing excellent time management skills; Able to manage multiple activities simultaneously while requiring little or no oversight and/or direction.

* Excellent verbal and written skills required.

* BA/BS or equivalent experience is required

* Technical certifications are a plus.

**Key Skills:**

* Strong technical knowledge of SaaS, Networking, Internet concepts, CRM, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU, Web Services, and Call Center practices Experience with WFO Applications is a plus.

* Must possess a strong combination of technical call center expertise, client development, and configuration experience.

* Must be an expert at developing and maintaining positive and productive relationships with clients; impeccable communication skills and ability to understand clients needs is imperative.

* Development experience a plus.

* Bi-lingual skills a plus

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. #LI-FI #LI-Remote Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. **U.S. Equal Opportunity Employment Information (Completion is voluntary)**

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