TikTok Commerce - Customer Success Manager

Seattle, WA, United States

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, Mountain View, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

About the team

We are looking for a Customer Success Manager, who will collaborate with our Product, Account Management and various Cross-functional teams to help merchants and partners architect and implement innovative commerce solutions that integrate with TikTok's platform. You will be responsible for providing advocacy and strategic solutions to help merchants architect solutions, plan roadmap, and ensure business success. In addition, you will use your learnings and insights, partner with product management and development teams to optimize the product platform, create efficiency and scale success.

Responsibilities:

• Responsible for designing and executing strategy for onboarding strategic merchants in collaboration with Product and Business Development stakeholders.

• Be the trusted advisor to KA merchants. Help merchants design architectural solutions to integrate merchants internal systems and the TikTok platform to streamline commerce operations. Provide expert advice based on industry best practices, integration patterns and product knowledge of the TikTok platform. Guide merchants, technology partners, and system integrators toward successful integration.

• Collaborate with technical support team in customer issue diagnosis and resolution.

• Gather learnings and market feedback. Provide market insight to guide product roadmap. Scale best practices to achieve long-term success.

Qualifications

• 4-5 years of experience with technical account management, customer success, solution architecture or other relevant functions serving large enterprises.

• Strong grasp of commerce ecosystem and architecture. Expert level knowledge of system integration. Familiar with integration patterns, best practices, prevalent integration products and technology stacks. Hands on experience with REST-ful, SOAP and other styles of integration.

• Experience working with cross functional teams to develop roadmaps, and supporting process improvements.

• Strong communication skills, with ability to work with internal/external senior stakeholders.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations during our recruitment process. If you need assistance or an accommodation, please reach out to us at [email protected].

Job Information:

【For Pay Transparency】Compensation Description (annually) The base salary range for this position in the selected city is $121600 - $232644 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

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