Desktop Support Engineer
Dallas, TX, United States
Desktop Support Engineer
12 month contract to hire
Dallas, TX (Onsite - CityPlace)
The Desktop Support/Engineer will be an essential part of the IT team, focusing on ensuring the efficient and reliable operation of the organization's computer systems. With 2-3 years of practical, hands-on experience in building and servicing computers, the ideal candidate will manage hardware functionalities, addressing both systematic and spontaneous issues with a solution-driven mindset.
Key Responsibilities:
Hardware Management:
Build and configure computer systems to ensure they meet company and user requirements.
Identify, troubleshoot, and resolve hardware-related issues and coordinate repair processes.
Perform regular preventive maintenance to ensure system performance and longevity.
Technical Support:
Provide elevated technical support, extending beyond first-tier assistance, with an emphasis on hardware-related issues.
Address user issues regarding hardware, software, and networking in a timely and professional manner.
Software Management:
Install, upgrade, and manage software applications ensuring optimal functionality and security.
Implement regular updates and patches to ensure system security.
System Security:
Ensure systems interconnect seamlessly and securely with diverse systems to maintain data integrity and security.
Implement and manage security protocols and backup processes to protect data against threats and data loss.
Inventory Management:
Maintain and manage inventory of hardware components and computer accessories.
Keep thorough records of asset allocation, service histories, and inventory levels.
User Training and Documentation:
Develop, maintain, and update documentation related to system configuration, mapping, processes, and service records.
Train end-users on the appropriate and efficient use of hardware and software resources.
Collaboration:
Collaborate with the IT team and management to enhance the efficacy of the desktop environments.
Engage with vendor support service groups for product and service coordination.
Qualifications:
Education: Bachelor’s Degree in Computer Science, IT, or a related field is preferred.
Experience: 2-3 years of hands-on experience in computer hardware engineering and support.
Proficient in hardware management and repair.
Solid understanding of various operating systems (Windows, MacOS, Linux).
Familiarity with networking concepts and technologies.
Ability to troubleshoot and resolve software and hardware issues.
Excellent interpersonal and communication skills.
Aptitude for learning and working with new technologies.
Strong organizational and multi-tasking abilities.
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