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HealthJoy
Chicago, IL, United States
Come for the mission. Stay for the experience. Let's keep things simple: we are an unbelievably talented, hard-working, and compassionate team driving towards a mission that impacts every single one of us - even you! Healthcare benefits are complex, underutilized and a mystery for most users. We're removing that complexity. Now more than ever, em
Job Source: HealthJoyRedShelf
Chicago
Job Description Job Description RedShelf is a fast-paced and growing Chicago-based EdTech company helping to make education both more affordable and more effective through the use of digital instructional resources. Partnering with more than 600 publishers and 1,900 campuses nationwide, we provide a leading-edge, end-to-end software platform for e
Job Source: RedShelfCancerIQ
Chicago, IL, United States
The Company At CancerIQ, our technology is expanding access to precision cancer prevention, early detection & treatment to more patient populations. We build software and design services that make it easy for health systems to use genetic information to get ahead of cancer at scale. Our best-in-class, science-based platform is proven to double g
Job Source: CancerIQBenchPrep
Chicago
Job Description Job Description About Us: We deliver the most advanced and flexible learning experience for certification, credentialing, test prep, continuing education, and training. Our cloud-based learning platform helps training organizations, associations and the extended enterprise deliver a highly engaging and effective learning experien
Job Source: BenchPrepCancer IQ
Chicago
Job Description Job Description The Company At CancerIQ, our technology is expanding access to precision cancer prevention, early detection & treatment to more patient populations. We build software and design services that make it easy for health systems to use genetic information to get ahead of cancer at scale. Our best-in-class, science-base
Job Source: Cancer IQRedShelf
Chicago, IL, United States
RedShelf is a fast-paced and growing Chicago-based EdTech company helping to make education both more affordable and more effective through the use of digital instructional resources. Partnering with more than 600 publishers and 1,900 campuses nationwide, we provide a leading-edge, end-to-end software platform for effortlessly distributing those ma
Job Source: RedShelfPatientIQ
Chicago, IL, United States
About Us PatientIQ is a fast-growing health tech company empowering healthcare providers, industry, researchers, and others to collaborate on the mission to improve patient outcomes. PatientIQ is headquartered in Chicago and backed by top-tier west coast venture capital, major hospital investors, and others. ABOUT THE ROLE The Implementation Proj
Job Source: PatientIQAndersen
Chicago, IL, United States
The Firm Unlock the Boundless Horizons of Tax, Valuation, and Business Expertise with Andersen! At Andersen, we don't just offer a career; we provide a thrilling expedition into the world of Tax, Valuation, and Business Advisory. We stand as a trailblazing force with the most extensive global presence among professional services organizations. You
Job Source: AndersenChicago, IL, United States
About Loop
Loop is on a mission to unlock profits trapped in the supply chain and lower costs for consumers. Bad data and inefficient workflows create friction that limits working capital and raises costs for every supply chain stakeholder.
Loop's modern audit and pay platform uses our domain-driven AI to harness the complexity of supply chain data and documentation. We improve transportation spend visibility so companies can control their costs and power profit. That is why industry leaders like J.P. Morgan Chase, Great Dane, Emerge, and Loadsmart work with Loop.
Our investors include J.P. Morgan, Index Ventures, Founders Fund, 8VC, Susa Ventures, Flexport, and 50 industry-leading angel investors. Our team brings subject matter expertise from companies like Uber, Google, Flexport, Meta, Samsara, Intuit, Rakuten, and long-standing industry leaders like C.H. Robinson.
About the Role
We are looking for an Implementation Manager to collaborate across Sales, Pre-Sales, Engineering and Customer Success to help provide clients with a seamless onboarding experience. The Implementation Manager is responsible for deep discovery of client needs to configure Loop's system and project managing each implementation through post-launch hypercare to ensure internal and external timelines are met. The Implementation Manager partners with operations and engineering to ensure the configured end product accurately addresses client needs and is appropriately supported by operations for ongoing servicing. The Implementation Manager will support client implementations both onsite and virtually in order to provide product and operations expertise to configure the client's instance to support their needs while suggesting best practices that may require change management.
Key Responsibilities
Facilitate project management for solution scoping and implementations, including, but not limited to:
Lead the onboarding process for new clients, ensuring a smooth transition from sales to implementation. Collaborate closely with the sales team to understand client needs and requirements.
Leading kick-off calls - remote (sometimes on-site) sessions providing an overview of Loop's solution
Develop and execute comprehensive implementation plans for each client, including timelines, milestones, and deliverables. Coordinating with cross-functional teams to ensure all implementation aspects are completed on time.
Work directly with Loop's technical architect to scope use cases for Loop's product & roadmap.
Weekly status meetings - client calls to review progress, obstacles, upcoming tasks, etc.
Identifying and consulting with clients on business process transformation, optimization, and best-practice initiatives, testing, training, managing go-live, hyper-care, and system cutovers
Post-implementation handoff - ensure the implementation is a success, before transitioning the account to our customer success team
Responsible for multiple projects at once, with varying stages of implementation; must be highly organized with a strong sense of urgency to meet deadlines
Owns functional requirements that must be clearly documented, are comprehensive, and easily trackable. Must have relevant experience to lead detailed discovery sessions on business and technical requirements.
Experienced Required 3-5 years of customer-facing experience in one or more of the following:
Supply chain/logistics technology integrations, or
Project/Account Management, in the logistics or transportation industry
3+ years of direct involvement in the Transportation, Logistics, Brokerage and/or Supply Chain Industries
Ability to lead large groups of people to meet critical goals
Ability to proactively identify and communicate risks and opportunities
Ability to lead process mapping, whiteboard sessions on workflows for implementations, create internal & external user facing documentation for workflows and standard operating procedures
Ability to adapt quickly to changing needs/timelines
Proven presentation or training experience
Excellent communication skills, both written and verbal, with the ability to effectively communicate technical concepts to non-technical stakeholders
Highly organized with strong attention to detail and the ability to multitask in a fast-paced environment
Proficiency in project management tools and software
Ability to travel up to 20%
This is a hybrid role based in Chicago with the expectation of being in the office three days a week
Benefits & Perks Premium Medical, Dental, and Vision Insurance plans, premiums covered 100% for you
Commuter & Flex Spending benefits
401k plan
Unlimited PTO
Generous professional development budget to feed your curiosity
Physical and Mental fitness monthly subsidy for yoga, meditation, gym, or ski membership
Email Alert for Implementation Manager jobs in Chicago, IL, United States
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