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Job Details
Level
Entry
Job Location
Houston, Texas area - Houston, TX
Remote Type
Fully Remote
Position Type
Full Time
Education Level
High School Diploma/GED or equivolent
Salary Range
$15.50 - $17.00 Hourly
Travel Percentage
None
Job Category
Customer Service
Description
Remote: Houston, Texas area only
Do you possess experience in collections and a genuine passion for delivering top-notch customer service while assisting individuals in need? If this describes you, please continue reading!
Professional, the leading national accounts receivable management services provider, currently has immediate openings for Credit Representatives. We are dedicated to transforming the collections industry one call, text, and chat at a time. We offer you the necessary training for success as you help people navigate challenging times. Are you ready to make a difference in the lives of others?
At Professional, we place great importance on how our team interacts with consumers. We aim to ensure that every interaction is both positive and productive. We are in search of individuals who are eager to join our dynamic team and genuinely want to assist others. Using state-of-the-art omni-channel communication technology, you'll have the opportunity to provide exceptional customer service to consumers through text, live chat, email, and phone calls at every touch point.
The position is full-time, 40 hours per week with the initial training hours of M-F 10 am - 7 pm CST . After the initial training, start times vary with a ½ day Saturday rotation, once a month.
Where you will work: This is a Work from Home opportunity for those in the Houston, Texas area only!
Requirements:
Minimum of 1.5 years 1st or 3rd party collection experience.
Dedicated, private room in your home that is quiet during work hours.
Internet connection of 50 MB or more, which is hard-wired (Ethernet connected) from the modem to your company PC.
You must have a laptop to use during the initial training. Professional will provide all computer equipment after the initial training.
Your desktop work surface must have room for 2 PC monitors.
Must have a personal cell phone to install a security application.
Must be present in virtual work environment via company provided webcam during all working hours.
Must be meeting minimum performance levels and KPI's.
What Will You Be Doing as a Credit Representative? Use state-of-the-art technology and communicate with Consumers via phone, live chat, email and text.
We will train you to take inbound and outbound calls with utmost professionalism and courtesy.
Negotiate and set-up payments.
Navigate cutting edge Customer Relationship Management (CRM) software.
Learn negotiation and sales techniques applicable to all industries.
Negotiate payment agreements, resolve customer concerns and help consumers get out of debt.
General computer skills are required with the ability to navigate multiple screens and type 25 words per minute.
Good decision-making skills are required.
Top Reasons to Join Our Team: A stable organization offering an exciting yet challenging employment opportunity,
Growth potential, both personally and professionally.
Great benefits (health, dental & vision Insurance) with the Employee only cost share is $189.39 per month and eligible the 1st of the month following 60 days.
We offer a traditional 401k/Roth Plan with discretionary matching.
Paid Time-Off accruing 80 hours per year as of day 1 for the first 2 years (based on hours worked) along with 7 paid Holidays (after 60 days of employment).
Paid Volunteer and Community Outreach Program that allows you to 'help others' in the community.
Compensation begins at $15.50-$17.00 per hour, depending on experience, plus commission.
See what it's like to work at Professional Credit by visiting our website at and checking out our video at: http://professionalcredit.com/index.php/careers
If this sounds like a career for you, then email your resume to: [email protected]
EOE/DFW
Email Alert for Credit Representative (remote Houston, TX) jobs in Houston, TX, United States
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Please refresh the page and try again.
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