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Support Service Technician

Southlake, TX, United States

Position Type:

Technology/Campus Technician

Date Posted:

4/25/2024

Location:

Administration

Date Available:

As Filled MISSION:

CISD educates and inspires every Dragon through a tradition of excellence and innovation in academics, character, and service for life-long success.

JOB SUMMARY:

This position will assist in creating an individualized education that challenges each student in keeping with the District's mission. The Support Services Technician will provide installation, configuration, maintenance, and problem analysis of all technology related hardware and software. This position will provide phone, remote, and desk-side technical support to district users in the areas of file and print services, email services, media services, directory services, and desktop applications.

QUALIFICATIONS: Education, Certification, Soft Skills

Prefer Associates degree in a technical field

High School Diploma

CompTia A+, Network+, Dell and Microsoft certifications preferred

Excellent written and oral communications skills

Strong organizational skills

Committed to delivering outstanding customer support and satisfaction

Passionate about technology; self motivated

Required Experience

2 years experience or more (preferred) in desktop hardware/software support

Experience supporting Windows desktop in an Active Directory environment

Experience utilizing desktop management/imaging software

Experience supporting network based computers, applications, and printers

Excellent knowledge of Microsoft Office 2003/2007 suite of applications

Fundamental knowledge of TCP/IP, DHCP, and NIC configurations

Ability to analyze and resolve computer hardware, software, and network problems

MAJOR RESPONSIBILITIES: Install, configure, maintain, troubleshoot, document, and inventory all District technology assets, including but not limited to PCs, laptops, network printers, instructional a/v equipment, handhelds, wireless systems, and other networked devices

Analyze and resolve technology issues using logic and creativity, following established procedure, and exhibiting a commitment to seeing the problem through to resolution

Log and track technology requests using helpdesk software and ensure issues are resolved or escalated in a timely manner

Perform hardware/software installs, application testing, desktop configuration, desktop imaging, system monitoring, and user account maintainance (adds, moves, deletes)

Respond to questions and resolve problems for users in person, via telephone, or remote access; Assess end-user needs and provide training on hardware, software, and applications as needed

Perform after-hours system upgrades and technical support when needed.

Keep abreast of innovative practices and maintain current/relevant industry certifications.

Be adaptable and flexible in acceptance of changes in workload, techniques and procedures.

Be customer service oriented and maintain a professional appearance and approach regarding all district matters.

Uphold and adhere to safety rules.

Support the goals and objectives of the district/department and adhere to policies.

Perform other duties as assigned

SALARY FROM:

$36,900 - $49,341

DUTY DAYS:

226

Attachment(s): Technology - Support Services Technician.docx

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Support Service Technician jobs in Southlake, TX, United States

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