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Navistar, Inc.
Lisle
Position Overview We are seeking a Technical Support Consultant who is fully proficient in applying established standards and resolving a wide range of complex problems innovatively. The ideal candidate can address diverse issues, including those without precedent, and demonstrates good judgment in selecting methods and techniques for solutions. Th
Job Source: Navistar, Inc.Navistar, Inc.
Lisle
Position Overview Navistar has an exciting opportunity for a Product Marketing Consultant for International Work Truck branded products.As part of the Commercial Market Planning team, the Product Marketing Consultant will report to the Product Management Lead for International Work Trucks.In this position, the Product Marketing Consultant will mana
Job Source: Navistar, Inc.Navistar, Inc.
Lisle
Position Overview We are looking to add a Technical Support Consultant to our team in Lisle! As a Technical Support Consultant, you will provide in-depth technical support to customers using a highly complex or sophisticated product. You will troubleshoot various issues, identify solutions, and maintain positive customer relationships through vario
Job Source: Navistar, Inc.ADP
Elk Grove Village
ADP is hiring an **Associate Client Support Consultant.** + _Are you ready to join a company offering career advancement opportunities throughout your career journey?_ + _Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?_ + _Are you looking for a
Job Source: ADPMetLife
Aurora
Role Value Proposition: National Accounts is responsible for strategy, sales, underwriting, account management and overall profitability for customers, including the Federal Government, with 5,000 or more eligible employees. The Senior Underwriting Consultant will provide group underwriting services for new business and renewals of dental, disabili
Job Source: MetLifeNavistar, Inc.
Lisle
Position Overview Navistar has a great opportunity for a Wholesale Senior Credit Consultant – Navistar Financial Corporation. Navistar Financial Corporation provides financing of new and used trucks, buses, and tractors for Navistar’s International brand truck dealers, IC Bus dealers, and customers who purchase Navistar products. The Wholesale Seni
Job Source: Navistar, Inc.Navistar, Inc.
Lisle
Position Overview Navistar Parts has an exciting opportunity for a Senior Sales Consultant to cover Oregon, California, Minnesota and North Dakota.Work Location: OregonIn this role the Senior Sales Consultant will represent Navistar Parts to a group of assigned International Truck Dealers as well as fleet customers within the territory, and will be
Job Source: Navistar, Inc.Navistar, Inc.
Lisle
Position Overview Navistar Parts has an exciting opportunity for a Business Development Manager - West Region for CET (Channel Enablement Team). As part of Navistar CET, the Business Development Manager is responsible for coaching the dealer on how to drive revenue, margin growth and improvements in operational efficiencies by streamlining current
Job Source: Navistar, Inc.Lisle
Position Overview
Navistar has an exciting opportunity for a Product Support Senior Consultant in the North Region; primarily covering the New England area.
The Product Support Senior Consultant will support our customers by assisting with all areas of product support including warranty, training, and fleet management. The candidate will travel to various dealer, customer, or fleet locations throughout the North Region, primarily the New England area, advising Fleet and Dealer Service Teams on best practices for service & support of Navistar's products.
Responsibilities
+ Maintain and develop outstanding customer relationships
+ Advise Fleet & Dealer Service teams on best service & support practices for all Navistar products
+ Coordinate & execute quarterly reviews with key customers
+ Reinforce Service Metrics & OEM standards with regular on-site visits & virtual meetings
+ Respond to customer product inquiries via telephone or in written Internet-based email or chat sessions or case system, including Tier 1 and Tier 2 support levels
+ Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters
+ Troubleshoot product problems & recommend corrective actions
+ Document customer information & recurring technical issues to support product quality programs & product development
Minimum Requirements
+ Bachelor’s degree
+ At least 8 years of customer service experience and technical product knowledge
+ At least 1 year of lead experience
OR
+ Master’s degree
+ At least 6 years of customer service experience and technical product knowledge
+ At least 1 year of lead experience
OR
+ At least 10 years of customer service experience and technical product knowledge
+ At least 1 year of lead experience
Additional Requirements
+ Qualified candidates, excluding current Navistar employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. Navistar does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)
Desired Skills
+ Truck/transportation industry knowledge
+ Product Knowledge – trucks & engines
+ Organizational Skills – Multi - Tasking & detailed follow-up
+ Public Speaking - in-person presentations
+ Communication skills including the ability to draft letters
+ Conflict resolution & negotiating skills
+ Ability to influence & drive change
+ Fundamental computer skills such as Excel, Word, Power-Point & Pivot tables / data analysis
Company Overview
Navistar, Inc. (“Navistar”) is a purpose-driven company, reimagining how to deliver what matters to create more cohesive relationships, build higher-performing teams and find solutions where others don’t.
Based in Lisle, Illinois, Navistar or its subsidiaries and affiliates produce International® brand commercial trucks and engines, IC Bus® brand school and commercial buses, all-makes OnCommand® Connection advanced connectivity services, and Fleetrite®, ReNEWeD® and Diamond Advantage® brand aftermarket parts.
With a history of innovation dating back to 1831, Navistar has more than 14,500 employees worldwide and is part of TRATON SE, a global champion of the truck and transport services industry. Additional information is available at www.Navistar.com.
Accelerating the Impact of Sustainable Mobility
Visit us at www.Navistar.com (http://www,navistar.com) to discover more about our organization
Navistar is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email [email protected] to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.
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Email Alert for Product Support Senior Consultant_ jobs in Lisle
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