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Hyatt Place Houston Sugar Land
Sugar Land, TX, United States
Overview Opportunity: Night Auditor Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Your Growth Path Front Office Supervisor/Accounts Payable or Receivable Clerk – Front Office Manager Your Focus Perform bookkeeping activiti
Job Source: Hyatt Place Houston Sugar LandDalwadi Hospitality Management
Katy, TX, United States
Dalwadi Hospitality Management - Immediate Night Auditor Position Are you a night owl who thrives in a fast-paced environment? Do you excel at providing exceptional guest service even during the late hours? If so, we have an exciting opportunity for you to join our team as a Night Auditor at Dalwadi Hospitality Management. The Night Auditor at Da
Job Source: Dalwadi Hospitality ManagementSpringhill Suites Sugarland
Sugar Land, TX, United States
No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are
Job Source: Springhill Suites SugarlandSpringhill Suites Sugarland
Sugar Land, TX, United States
No matter whether a guest arrives weary from their travels or excited for a vacation, as a Night Auditor, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of
Job Source: Springhill Suites SugarlandHome 2 Suites Houston Stafford
Stafford, TX, United States
Come join our team and the beautiful Home2 Suites! 11121 Fountain Lake Drive, Stafford, TX OPEN INTERVIEWS - EVERY WEDNESDAY2PM - 4PM Just walk in! No Phone calls please. Ask for Roxanne! -Great starting pay and flexible shifts! -Up to 15 PTO Days per year for FT and PT! -Medical, Dental and Vision Insurance -Critical Illness and Accident Insuran
Job Source: Home 2 Suites Houston StaffordMister Car Wash
Stafford, TX, United States
Working at Mister Car Wash is all about opportunity -to be part of a team, achieve your goals, and have fun in a fast-paced environment. And with new stores in development, Mister has room for every team member to grow their career. Come work for us! We're currently seeking a Guest Service Specialist. WHAT YOU WILL DO: Work with an amazing
Job Source: Mister Car WashMister Car Wash
Katy, TX, United States
Working at Mister Car Wash is all about opportunity -to be part of a team, achieve your goals, and have fun in a fast-paced environment. And with new stores in development, Mister has room for every team member to grow their career. Come work for us! We're currently seeking a Guest Service Specialist. WHAT YOU WILL DO: Work with an amazing
Job Source: Mister Car WashBlue Sky Hospitality Solutions
Rosenberg, TX, United States
Job description A Front Desk Agent/Night Auditor represents the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleas
Job Source: Blue Sky Hospitality SolutionsKaty, TX, United States
Provide excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue. Responsible for the total front office operations: Acts as Manager on Duty, responds immediately to guest requests, represents the hotel in the late evening and early morning hours, maintains thorough communication with management staff.
PRE REQUISITES
Guest Service Representatives have access to guestrooms and property, character traits of honesty and trustworthiness are essential to this position. Therefore, associates must pass the appropriate security clearance, per company policy.
Experience in accounting, sales, telesales, service or guest relations type of industry is helpful but not mandatory.
High school diploma or equivalent of same, degree helpful but not required.
SUMMARY OF ESSENTIAL JOB FUNCTIONS
Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
For this position specifically: Must be able to push or pull 60 pounds and lift and/or carry 30 pounds.
Must be able to stand for eight hours, bend, stretch, reach.
Must be able to see and hear.
Must be able to speak and read English, the ability to communicate in another language may be helpful.
Must display professionalism, honesty and trustworthiness at all times.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Knowledge in: Manager on Duty functions.
Cash and credit card handling, balancing charges
Safety and security measures
Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.
Frequent Stay Program
Reservations procedures including cancellations and "walking" guest
Phone etiquette and answering procedures, be able to answer inquiries of shopping, dining, entertainment and travel directions.
Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events.
Skills: Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change.
Abilities: Multi task, remain associate and guest service centric.
Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books.
Assist with guest issues with professionalism, maintaining hospitable attitude.
Able to work unsupervised and be productive at all times, even overnight.
SPECIFIC RESPONSIBILITIES Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
Promote and sell services/amenities of the hotel.
Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual.
Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
Check all credit cards for validity before the end of the shift.
Learn and utilize PMS.
Ensure all cash, check and miscellaneous departments are in balance at shifts end.
Assist in other areas: F & B, cleanliness of property wherever assistance is needed for guest satisfaction.
Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc.
Have a thorough working knowledge of emergency procedures.
Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
Report any unusual occurrences or request to the manager.
Maintain stock/cleanliness of the Market area if applicable.
Maintain certification from a responsible vendor training if alcohol is served.
Be flexible in regard to work schedule.
Other duties as assigned, including assisting in other departments such as laundry, housekeeping or food and beverage.
WORKING CONDITIONS/SPECIAL REQUIREMENTS
Standing, walking for long periods of time while maintaining a friendly professional image. Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen according to proper standards.
POSITIONS FOR POSSIBLE ADVANCEMENT
The next step for this position is in a training capacity. The ability to teach skills and competencies will enhance leadership skills in preparations for further promotion. Once that is achieved, the individual may be promoted to an AGM or GSM position.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
Email Alert for Guest Service Representative - Night Auditor jobs in Katy, TX, United States
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