Helpdesk Analyst - Plano, Texas (hiring 4)
Plano, TX, United States
Our enterprise-level client is seeking to add four (4) Helpdesk Analysts to start this month to work onsite in Plano, TX. These roles are exclusive and urgent. Please see below for more details.
Job Notes:
-3 month contract / extensions are possible, but not guaranteed at this point.
-Exclusive to Merge IT.
-Onsite in Plano, TX.
-Drug & Background required.
Scope of Job:
Perform a range of technical work activities at customer site to meet business and customer requirements.
Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
Document and reports on work completed to ensure compliance with Company and Customer Procedures.
Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met.
Provide customer service to internal and external customers to ensure consistent experience.
Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
The Ideal Candidate: Able to follow instructions and procedures
Proven experience in IT Deskside Service environment.
Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role
Demonstrates an organized approach to work.
Demonstrates customer service abilities
Routine administrative skills
Good interpersonal skills, basic literacy and numeracy skills
Demonstrates awareness of health and safety at work.
Why Choose Merge IT?
We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients (aka 'Big Name' - think big banks, big pharma, etc.).
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Merge IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Nothing in this job posting guarantees employment.