Sr. Help Desk Support Technician

Sr. Desktop Support TechnicianOSI Systems and its subsidiaries is a vertically integrated provider of specialized electronic systems and components that meet the critical needs in the homeland security, healthcare, defense, and aerospace industries. As a global company, we are dedicated to developing solutions for our customers and the people they serve to lead the way to a safer and healthier world.OSI Systems is seeking a Sr. Desktop Support Technician. This individual will provide computer support and basic troubleshooting of applications, hardware, network, and systems. They will provide technical end-user support, workstation setup and configuration, and routine tasks such as software/hardware installation and upgrades. Additionally, they will resolve reported problems related to hardware, operating systems, and configuration issues through troubleshooting and research in a timely manner. They will have excellent customer service and communication skills and work independently and as part of a team.ResponsibilitiesConfigure, maintain and provide computer support to all users to ensure they have the ability to work at all times.Provide support for all applications running on end-user computers and all hardware associated with the applications.Monitor trouble tickets system and respond to all trouble reports within established goals.Imaging, data wiping, asset control, and detailed ticket documentation.New hire deployments.PC refresh deployment.Help develop IT solutions to meet the business objective.Perform system upgrades and migrations.Perform hardware upgrades (memory installs, hard drive upgrades) as required.Assist other IT divisions with troubleshooting, support, and maintenance of on-premise IT services, servers, and specialized hardware.Work individually or with a team on new and existing equipment, hardware, and software upgrades.Provide solutions to meet client needs.Maintain Help Desk tracking software with up-to-date information on ticket progress.Contribute to operational documentation as required.Provide overview of hardware and software to users.Maintain, troubleshoot, and provide technical support for the end user community in a Windows Active Directory environment.Uphold the company's core values of Integrity, Innovation, Accountability, and Teamwork.Demonstrate behavior consistent with the company's Code of Ethics and Conduct.It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.Duties may be modified or assigned at any time to meet the needs of the business.QualificationsAssociate's degree in Information Technology or a related technology degree required; Bachelor's degree desired.5+ years combined help desk, desktop, network, and systems/server support experience required.Must be able to work in a team environment and collaborate.Excellent interpersonal skills required.Proficiency in Windows 11, Microsoft Office Suite, Active Directory, Azure AD troubleshooting skills required.Must have attention to detail, time management skills, be organized, and the ability to multi-task under pressure.Excellent written and oral communication skills are essential.Must be highly motivated, with a positive, can-do attitude.Excellent customer interaction skills are required.Ability to be a self-starter and finisher, capable of working with minimum supervision required.Must be able to lift desktops, laptops, monitors, printers, and other IT related equipment weighing up to 25 lbs.Must be able to travel domestically on an as needed basis. Currently estimated at 10%-15% of the time.Pay may range from $36.00 to $38.00 hourly. The pay range above represents annual base salary only. Final compensation will be determined based on factors such as your job level, geographic location, date of hire, experience, job-related knowledge and skills, and education in conjunction with market and business considerations. Base salary is one component of your total rewards package. You may be eligible for long-term incentives, potential discretionary bonuses, and the ability to purchase company stock at a discounted rate through the Employee Stock Purchase Program (ESPP). OSI also offers comprehensive benefits including various options for health plans, access to 401(k) retirement plan, health savings account, disability insurance, life insurance, AD&D insurance, leave of absence programs, and an array of voluntary benefits. In addition, paid time off is offered to be used for vacation, holidays, bereavement, and jury duty. Full-Time salaried employees are entitled to flexible time-off.OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical, and industrial markets, among others.