Sr. Help Desk Support Technician

Overview

OSI Systems and its subsidiaries is a vertically integrated provider of specialized electronic systems and for components that meet the critical needs in the homeland security, healthcare, defense, and aerospace industries. As a global company, we are dedicated to developing solutions for our customers and the people they serve to lead the way to a safer and healthier world.

Responsibilities

• Configure, maintain and provide computer support to all users to ensure they have the ability to work at all times.
• Provide support for all applications running on end-user computers and all hardware associated with the applications.
• Monitor trouble tickets system and respond to all trouble reports within established goals.
• Imaging, data wiping, asset control, and detailed ticket documentation.
• New hire deployments.
• PC refresh deployment.
• Help develop IT solutions to meet the business objective.
• Perform system upgrades and migrations.
• Perform hardware upgrades (memory installs, hard drive upgrades) as required.
• Assist other IT divisions with troubleshooting, support, and maintenance of on-premise IT services, servers, and specialized hardware.
• Work individually or with a team on new and existing equipment, hardware, and software upgrades.
• Work individually or with a team on new and existing equipment, hardware, and software upgrades.
• Provide solutions to meet client needs.
• Maintain Help Desk tracking software with up-to-date information on ticket progress.
• Contribute to operational documentation as required.
• Provide overview of hardware and software to users.
• Maintain, troubleshoot, and provide technical support for the end user community in a Windows Active Directory environment.
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behavior consistent with the company’s Code of Ethics and Conduct.
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications

• Associate's degree in Information Technology or a related technology degree required; Bachelor's degree desired.
• 5+ years combined help desk, desktop, network, and systems/server support experience required.
• Must be able to work in a team environment and collaborate.
• Excellent interpersonal skills required.
• Proficiency in Windows 11, Microsoft Office Suite, Active Directory, Azure AD troubleshooting skills required.
• Must have attention to detail, time management skills, be organized, and the ability to multi-task under pressure.
• Excellent written and oral communication skills are essential.
• Must be highly motivated, with a positive, can-do attitude.
• Excellent customer interaction skills are required.
• Ability to be a self-starter and finisher, capable of working with minimum supervision required.
• Must be able to lift desktops, laptops, monitors, printers and other IT related equipment weighing up to 25 lbs.
• Must be able to travel domestically on an as needed basis. Currently estimated at 10% -15% of the time.

Please review our benefits here: Life at OSI

Pay & Benefits

Pay may range from $36.00 to $38.00 hourly

The pay range above represents annual base salary only. Final compensation will be determined based on factors such as your job level, geographic location, date of hire, experience, job-related knowledge and skills, and education in conjunction with market and business considerations.

• Base salary is one component of your total rewards package. You may be eligible for long-term incentives, potential discretionary bonuses, and the ability to purchase company stock at a discounted rate through the Employee Stock Purchase Program (ESPP).
• OSI also offers comprehensive benefits including various options for health plans, access to 401(k) retirement plan, health savings account, disability insurance, life insurance, AD&D insurance, leave of absence programs and an array of voluntary benefits.
• In addition, paid time off is offered to be used for vacation, holidays, bereavement, and jury duty.
• Full-Time salaried employees are entitled to flexible time-off.

Equal Opportunity Employer - Disability and Veterans

Know Your Rights

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Poster Link

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

About OSI

OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.