Service Engineer
Waltham, MA, United States
Job Title: Service Engineer – Waltham, MA
Job Number: 33680
Location: Waltham, MA
Job Description
We are seeking an experienced service engineer. Candidates should enjoy working in a fast-paced, mission-driven environment and be prepared to tackle a broad set of challenges as the company grows. This is an excellent opportunity for rapid career advancement in a fast-growing small company working on a groundbreaking new analytical tool.
Responsibilities
Will work with highly complex equipment (MRR) which requires an advanced understanding of electronics and analytical instrumentation
Provide on-site installation, testing, and customer training of MRR spectrometers
Installations involve setting up instruments, and verifying that the system meets factory specifications by running a complex series of Instrument, Operational, and Performance qualifications
Secure customer acceptance of installation and repairs
Diagnose problems by in-depth troubleshooting and provide service for the repair of complex instruments
Re-qualify the instrument after service/repair to ensure proper performance of the instrument
Perform on-site preventive maintenance and validation of spectrometers
Organize and prioritize schedule in accordance with customer requirements to determine needs for immediate attention, onsite visits, and remote assistance
Coordinate with customers to arrange Remote Sessions, phone support, and lab facility inspection for new installations
Coordinate travel arrangements
Attend in-depth product training at our facility in Virginia
Communicate and work closely with the support team
Perform other duties as required
Required Skills
B.S. in Electrical Engineering, Electronics, or a related discipline
Minimum 4 years experience diagnosing and repairing electronic, electromechanical, and scientific equipment
Proven knowledge of analog electronics, high voltage circuitry/circuits
Strong technical skills involving analytical instrumentation
Excellent customer focus with the ability to reliably respond to inquiries, communicate and interact with customers
Excellent verbal, written, MS Office, computer, technical data, communication and presentation skills, with knowledge of TCP/ IP protocols, and the ability to communicate complex technical issues in an easy-to-understand manner
Valid Drivers’ License issued by the state of residence and in good standing
Excellent organizational skills with the ability to work independently, prioritize, multi-task, follow through, and meet deadlines within an entrepreneurial and customer-focused work environment
Ability and willingness to travel as required
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