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UL, LLC
Marietta
+ Receives inquiries from customers from various sources (phone and email), answers questions and/or resolves individual problems. + Coordinates and develops customer relationships by handling customer inquiries on such topics as My Home, invoicing, label and inspection, etc., opening new projects and supporting a smooth communication between custo
Job Source: UL, LLCLumen
Atlanta
**About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. Lumen’s commitment to workplace inclusion and employee
Job Source: LumenPulteGroup
Alpharetta
***NORTHWEST ATLANTA AREA*** PRIMARY RESPONSIBILITIES + Conduct in-person homeowner assessments on an as needed basis. + Determine if corrective work order is needed. + Lead root-cause analysis. + Schedule, organize, and execute service work through vendors collaboratively with Customer Care coordinator. + Manage trades to completion of service req
Job Source: PulteGroupIron Mountain Inc
Norcross, GA, United States
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustain
Job Source: Iron Mountain IncIron Mountain Inc
Norcross, GA, United States
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustain
Job Source: Iron Mountain IncCentene Corporation
Atlanta
You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. **Position Purpose:** Supports care management activities and
Job Source: Centene CorporationLumen
Atlanta
**About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. Lumen’s commitment to workplace inclusion and employee
Job Source: LumenKion Group AG
Atlanta, GA, United States
As a Customer Success Professional at Dematic, you will be responsible for developing and maintaining strong relationships with our valued customers. Your primary focus will be on ensuring customer satisfaction and long-term success by understanding their unique needs and aligning our products or services to meet those requirements. By maximizing c
Job Source: Kion Group AGNorcross
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Customer Care Professional II
**Iron Mountain is seeking a Customer Care Professional II to join our Customer Services & Support Group.**
**Position Highlights**
+ **COMP: $18/hr**
+ **SHIFT: Monday - Fri 8am-4:45pm**
+ **100% Remote MUST reside within a 50 mile radius of Atlanta, GA for mandatory in office meetings**
+ **Must be able to pass background check and drug test**
**Responsibilities** **:**
+ **Responsible for receipt and ownership of Customer issues and requests. Review, analyze and resolve customer inquiries in a first call or contact resolution. Responses should be timely and consistent and within established guidelines.**
+ **Edit customers account information. Within established guidelines, makes decisions on ways to update the accounts that will ensure customer goals are being met. Interpret and answer customer questions and concerns.**
+ **Review issues and/or needs, identify trends, and make decisions and recommendations on how to resolve issues. Set up and support customers with appropriate technology requirements. Lead and manage account changes such as inventory consolidations, establishing departments, including account maintenance and record classification projects. Receive and resolve customer invoice and billing related questions. -**
+ **Generate proprietary customer reports such as activity reports and negative growth for Account Managers.**
+ **Interacts with Supervisor, Manager and other departments for the purpose of resolving customer concerns and needs. Ensure all interactions with customers (both internal and external) are professional and courteous.**
+ **Ensure prompt completion of all service requests in accordance with service level agreements. Support customer needs received through Account Management or other internal teams.**
**Key Skills, Requirements and Competencies:**
+ **High school diploma Required Minimum 2 Years College Education, Degree not required**
+ **Work Experience: 2-4 Years within Customer Service**
+ **Excellent Customer Service skills**
+ **Detail orientation**
+ **Excellent competency in computer software packages.**
+ **Excellent verbal and written communication skills.**
+ **Excellent organization and interpersonal skills.**
+ **Ability to work the shifts provided based on business needs.**
+ **Ability to work the shifts necessary to support customers and business needs.**
+ **Research & Resolve customer inquiries on First Call/First Contact - excellent reasoning skills**
\#CR
Category: Customer Support
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [email protected]. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J0076133
Email Alert for Customer Care Professional II_ jobs in Norcross
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You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
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