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Design Studio Manager

Atlanta, GA, United States

Purpose

This Design Studio Manager is responsible for creating and leading a high-performance team that drives sales through achieving competitive store results. The Design Studio Manager will provide strong leadership and motivation to their team, drive new business and increase sales through client relationships, and manage operational functions in the store to ensure customer satisfaction, maximum productivity and profitability, inventory control, and compliance with company policy and procedures.

Minimum Eligibility Requirements

High school graduate or equivalent. College degree preferred or relevant design industry experience

Minimum of five (5) years of retail/showroom management experience and proven ability to lead in a highly consultative sales environment

Ability to adapt to highly complex business model

Demonstrated proficiency in recruiting, training, sales generation, operations, and merchandising

Excellent communication, delegation, follow-up up, and analytical skills

Ability to exercise independent discretion and judgment in managing a fast-paced environment and adapting to change with a sense of urgency

Must possess excellent customer service skills and work well under pressure

Proficient in Microsoft Office Suite

Perform other duties as assigned

Essential Functions

Responsible for hiring, determining compensation, and performance management of Design Studio associates

Directs and apportions the work of Design Consultants, Logistics Supervisor, and Merchandise Coordinator

Will work closely with the Company's Senior Management on strategy execution

Train, develop, motivate, and lead high-caliber design/sales talent

Planning and controlling the budget/P&L management

Ability to work in a highly collaborative environment with cross-functional partners

Manage the store and its employees to ensure all store sales goals are achieved.

Identify opportunities to drive sales generation and ensure action is taken to achieve goals.

Hold the team accountable to maintaining a high level of customer contact and executing the sales process from pre-appointment/initial customer engagement through post-purchase follow-up

Ensure brand standards and operating standards meet or exceed company expectations to support brand consistency.

Ensure store presentation standards are achieved and maintained.

Communicate merchandise market trend information to the Senior Director Regional Merchandiser (SDRM)

Participate in Product Line Reviews (PLR)

Conduct recruiting, interviewing, and selection processes to ensure that the store is properly staffed.

Create and maintain store team, regional, and corporate relationships.

Monitor, maintain, and follow company policies; support company expectations and systems.

Handle store-level human resources or loss prevention issues with the Senior Director Regional Operations (SDRO), Human Resources Manager, or Loss Prevention Manager when necessary.

Responsible for the execution and management of design applications i.e.; SketchUp, proprietary Online Design Appointment Scheduler, MyOrder, Salesforce (CRM), etc

Network, participate, in and/or host professional design affiliations to promote the Design Studio i.e. ASID, NKBA. IIDA, etc

Responsible for building and maintaining external third relationships to drive business and provide additional service offerings to our customers i.e. IME, HausPro, etc

Build strong community relationships/partnerships to optimize grassroots marketing efforts

Stays current on design trends and have a clear understanding of trends in the market

Perform additional managerial duties as required

Benefits & Rewards

Bonus opportunities at every level

Career advancement opportunities

Relocation opportunities across the country

401k with discretionary company match

Employee Stock Purchase Plan

Referral Bonus Program

A personal holiday and Volunteer Time Off program

Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)

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