Client Services Coordinator

Bellevue, WA, United States

Kidder Mathews has been a leader in the commercial real estate industry for over 50 years, fostering an innovative and dynamic work culture with nearly 100 "best workplace" awards. Now the largest independent commercial real estate firm on the West Coast, Kidder Mathews has more than 900 professionals and staff across 20 offices in Washington, Oregon, California, Nevada, and Arizona. We offer a complete range of brokerage, appraisal, asset services, consulting, and debt & equity finance services for all property types. The firm performs $12 billion in transactions, manages over 53 million square feet of space, and conducts 2,800 appraisals, consulting, and cost segregation assignments annually. Join us and find out what makes Kidder Mathews one of the best places to work.

Job Summary : (Overall purpose and objective of the job)

The Client Services Coordinator is a point person for Todd Gauthier & Jason Bloom that will support their day-to-day operations of running their individual business. This position has a broad area of responsibility which can include administrative & marketing tasks in support of business and office operations including executive support of new business developments, transactions management, event planning and market reporting.

Essential Functions:(The reason this job exists is to perform these functions. These functions are performed regularly, seriously impacts other jobs, and there are a limited number of employees to whom performance of the function can be distributed).

Organize, review and manage pipeline, database, marketing tasks and upcoming assignments

Organize and manage calendar and email inboxes by resolving conflicts, escalating issues as appropriate, and ensure timely response and delivery

Coordinate day-to-day interfacing with clients, including assignment tracking (i.e. prospect interaction) and marketing updates

Provide Communication directly with clients, vendors, title/escrow, lenders and office staff over the phone, email and zoom

Coordinate creation of pitch and assignment materials including Offering Memorandums, Broker Opinion of Values and presentation leave behinds

Coordinate due diligence facilitation for in-process transactions

Manage marketing efforts, including:

Annual/quarterly reporting

Brokerage community marketing efforts (photography, eflyers, postcards, newsletters)

Assignment updates on all tracking websites

Deal announcement(s)

List agreement(s)

Addendum(s)

Client Closing Gifts

New Listing Opportunities

Proposals

Plan broker-broker and broker-client events and guest visits for protestive and current tenants, owners, and partners ensuring memorable and positive experience

Input listing information into KM data base systems (KM Connect, CBA, Costar, Loopnet, Crexi, MWMLS, etc.)

Manage expense process by tracking, allocating and organizing

Lead and coordinate summary preparation of available properties for sale/lease

Create mailing lists based on location, uses, etc., as needed

Administer annual holiday appreciation gift process

In partnership with Broker, organize and maintain shared and individual drives and creative ideas for new business opportunities

Other Functions:(Incidental to the purpose or the job. These functions are performed infrequently and have little consequences to other jobs if not performed).

Perform other duties or projects as requested

Essential Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the competencies (minimum knowledge, skill, and ability) required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)

Skills and Ability: Strong computer skills (Saleforce, DocuSign and MS Excel, Word, PowerPoint, Outlook, Photoshop Big+)

Strong writing, creating and managing documentation skills

Ability to prioritize, multi-task and utilize resources to execute tasks within a deadline-oriented environment

Demonstrated sense of urgency with execution and follow up of tasks and providing required information

Ability to speak, write and understand English

Excellent communication and organizational skills

Ability to build relationships with clients, vendors and internal partners

Demonstrated ability to function in a team environment and proactively problem solve

Highly motivated and high level of initiative

Willingness and demonstration of professional development and continual learning

Professional, clean and neat appearance

Demonstrated accuracy and attention to detail

Professional and customer-service oriented

Demonstrated commitment to continuous process improvement

Ability to learn new Software Systems quickly

Ability to partner with Broker and other internal stakeholders to coordinate activities to complete a common task

Ability to occasionally travel to properties for showings or vendors

Ability to attend meetings with clients and brokerage events

Education/Certification:High School Degree or equivalent required, technical training preferred; or a combination of education and experience. Real Estate License preferred but not required

Required Knowledge:Basic understanding of the commercial real estate industry including leases, purchases and sales agreements; understanding of statistical and financials

EXPERIENCe REQUIRED:2+ years customer service or client facing experience;preferably commercial real estate, sales & marketing experience.

Work Environment:(The work environment described here are representative of those that the employee must be in in order to successfully perform the essential functions of this job.)

This is a standard office environment with standard office noise like talking, office equipment, etc.

Physical Demands:(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.)

While performing the duties of this job, the employee is regularly required to talk and hear. The employee must frequently sit and use a computer for long periods of time. Specific vision abilities are required to do this job including close vision. The employee must sometimes lift and/or move items up to 10 pounds.

Supervisory Responsibilities: (scope of the person's authority, including a list of jobs that report to this job).

There are no direct supervisory responsibilities

Kidder Mathews is an equal opportunity employer does not discriminate based on race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other status protected by law. Kidder Mathews will accommodate candidates with disabilities to complete this application. Please contact [email protected] if you need an accommodation. AZ, NV, OR & WA residents: We Participate in E-Verify.CA residents: We collect various personal data from employees and applicants for purposes related to employment. Please review the Notice of Data Privacy for Employees and Applicants for detailed information concerning what information we collect, the purposes for which information is collected and with whom such information may be shared. You can find this notice on our careers page at https://kidder.com/careers/.

Other details Job Family Broker Administration

Pay Type Hourly

Min Hiring Rate $20.00

Max Hiring Rate $24.00

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