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Diverse Lynx
Columbus, OH, United States
Job Description - Performs Problem determination and resolution for End User Devices (including Equipment and Software issues), in accordance with the requirements of the End User Services and associated Service Levels. Performs install, move, add, and change (IMAC) activities, as well as data backups and restores as applicable. Serves as the main
Job Source: Diverse LynxOmni Inclusive
Columbus, OH, United States
Candidate should have 5 years experience in Desktop environment. Image a Machine (laptop / Desktop) Knowledge of SCCM DNS and DHCP Group Policy VIP Support/Executive support (Must have ) Experience in configuring the new laptop/Desktop
Job Source: Omni InclusiveTekfortune Inc
Columbus, OH, United States
Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for world's leading organizations in a broad range of industries. In this quickly changing economic landscape, virtual recruiting and remote work are critical for the future of work. To support the active project demands and skills gaps
Job Source: Tekfortune InceTeam
Columbus, OH, United States
Must haves : Candidate should have 5 years experience in Desktop environment. Image a Machine (laptop / Desktop) Knowledge of SCCM DNS and DHCP Group Policy VIP Support/Executive support (Must have ) Experience in configuring the new laptop/Desktop
Job Source: eTeamInnova Solutions
Columbus, OH, United States
Required Skills and Experience: Should have managed a Desktop Support/Field Services team which is spread across different locations. Strong understanding of SLAs and CPIs and ITIL concepts Working knowledge of the Customer ITSM Tool specially ServiceNow. Strong technical background on Desktops, Laptops, Rugged case laptops and End User Desktop
Job Source: Innova SolutionsInnova Solutions Inc.
Columbus, OH, United States
Desktop Support Engineer - Technical Support Job ID: 941069 Columbus, OH , Ohio Job Type: Contract Added - 21 hours ago Job Description Required Skills and Experience: Should have managed a Desktop Support/Field Services team which is spread across different locations. Strong understanding of SLAs and CPIs and ITIL co
Job Source: Innova Solutions Inc.Trinity Health
Columbus, OH, United States
Employment Type: Full time Shift: Description: POSITION PURPOSE Configures, installs, monitors and maintains TIS users’ desktop software and hardware and provides advanced level support in these areas. Provides consultation to TIS users for all aspects of end-user computing and desktop-based LAN systems software. Provides advanced level techni
Job Source: Trinity HealthCanonical - Jobs
Columbus
Job Description Job Description This is an opportunity for an entry level technologist with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers and Canonical staff. If you have a passion for technology and an eagerness to learn, then you will enjoy working with some of the best pe
Job Source: Canonical - Jobscolumbus, oh
Responsibilities Include, but are not limited to:
Technical Support:
• Provide second-level technical support to end-users regarding hardware, software, and network issues.
• Respond to incident tickets and inquiries in a timely and professional manner.
• Troubleshoot and resolve common IT problems, escalating more complex issues to higher-level support as needed.
User Assistance:
• Assist end-users with system navigation, software installations, and basic IT-related tasks.
• Educate users on IT policies, procedures, and best practices.
• Guide users through problem-solving steps and provide clear instructions.
Documentation:
• Create and update documentation for common IT procedures, troubleshooting steps, and solutions.
• Maintain accurate records of support interactions, resolutions, and system changes.
Collaboration:
• Collaborate with other IT teams and departments to address and resolve technical issues.
• Communicate effectively with team members and management regarding ongoing support activities.
Security Compliance:
• Adhere to IT security policies and protocols to ensure the confidentiality and integrity of data.
• Report security incidents or breaches promptly.
Knowledge and Skills
• Preferred relevant experience working with the Ivanti ITSM platform, or similar.
• Knowledge of basic computer hardware, software, and peripherals including but not limited to:
• Windows 10
• Office 365
• Microsoft Teams
• SharePoint
• Virtual Desktops (VMWare)
• iPhone / iPad support
• Active Directory administration
• Microsoft System Center Configuration Manager (SCCM)
• Printers / Copiers
• Multi-factor authentication (DUO)
• Bomgar (Beyond Trust) administration/monitoring
• Teams supported AV and presentation systems.
• Experience supporting users in ERP platforms (BST or Deltek) and HRIS systems (Workday) is desirable.
• Working knowledge of a range of PC, network, and system diagnostic utilities.
• Knowledge of imaging and software deployment methods.
• Exceptional written and oral communication skills.
• Excellent interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
• Strong documentation and troubleshooting skills.
• Conduct research into a wide range of computing issues as required.
Required Experience
• Minimum of 2 years of related work experience.
• Bachelors in information technology, related degree, or equivalent experience.
• Experience working in a medium to large corporate environment.
• Certifications in ITIL and/or Help Desk Institute helpful.
• Experience with engineering applications helpful.
Personal Attributes
• Proven analytical and problem-solving abilities.
• Keen attention to detail.
• Exceptional customer service orientation.
• Ability to absorb and retain information quickly.
• Highly self-motivated and directed.
• Effectively prioritize and execute tasks in a high-pressure environment.
• Ability to present ideas in user-friendly language.
• Experience working in a team-oriented, collaborative environment.
Desktop Support jobs in columbus, oh
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