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Operations Director - Maryland

Largo, MD, United States

Providing compassion and care isn’t just our profession at Prestige Healthcare Resources, it’s our passion…and our culture. At Prestige, we care for the clients that we serve. We listen to them and provide the support they need to enable them to live comfortable and fulfilling lives. Our drive is to restore hope and healing to the community . We are looking for mission driven individuals looking to make a difference.

The Director, Operations (State-Wide) is a newly created postion charged with executing our state wide expansion plan ensuring milestone completion. This role utilizes operational best practices and strong relationships with internal and external stakeholders to manage the day to day operations ensuring optimal care delivery to our consumers. In addition, the role will manage clinical, non-clinical and some administrative staff.

Duties And Responsibilities

Reviews, analyzes, and evaluates business processes and procedures to ensure effective day-to-day operations.

Provides direction and oversight to the entire state-wide team.

Schedules staff to ensure proper coverage and oversees team productivity to meet expectations.

Collaborates with clinical leadership to optimize care delivery.

Collaborates with Compliance, Finance and marketing teams to drive state-wide success.

Defines policies and procedures that align with Prestige’s organizational standards.

Advises the COO of statewide needs and resolves issues related to environment of care, consumer concerns, and site surveys.

Implement continuous improvement initiatives to increase efficiency, reduce costs, and improve consumer satisfaction.

Qualifications

Bachelor’s degree in healthcare or health related field required.

Master’s degree in health administration, public health, or business administration preferred.

Demonstrated knowledge of data analysis, reporting, and interpretation preferred.

Demonstrated experience with patient billing – Medicaid and private insurances.

Strong ability to resolve conflicts and build trusting relationships.

Strong integrator with astute sense of urgency

Extensive experience with behavioral health (Mental health & substance use) programs/services

Operational experience and strong leadership experience

Knowledge and experience with payer mix & revenue cycle

Proven success with running profitable private health care company

Strong team building and development experience

Possess a professional network of strong referral sources, contacts, stakeholders, e.g. (Hospital, health plan, political connection, etc).

WORK ENVIRONMENT

Within the Washington, D.C Metro Area

Hybrid work schedule

PHYSICAL DEMANDS

General Office expectations

POSITION TYPE AND EXPECTED HOURS OF WORK

Exempt

Full-time

TRAVEL

Within the Washington, D.C Metro Are

Work Authorization/Security Clearance (if applicable)

Authorized to work in the U.S.A./None

AAP/EEO STATEMENT

It is the policy of Prestige Healthcare Resources, Inc. to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Prestige Healthcare Resources, Inc. will provide reasonable accommodations for qualified individuals with disabilities.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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