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ARC Document Solutions
Atlanta, GA, United States
Description Summary - Managed Print Services (MPS) Billing Specialist The MPS Billing Specialist will work proactively and efficiently on new initiatives to improve our MPS billing services. Respond to ARC personnel telephone calls regarding customer billing issues, enter orders/invoices into ARC's Salespad billing software, calculate special bil
Job Source: ARC Document SolutionsConverge Technology Solutions
Atlanta, GA, United States
Job Title: Customer Support Specialist (Wednesday to Saturday - 7:00 AM to 6:00 PM CST) As a Customer Service/Customer Support Specialist you will be responsible for the day-to-day support of our Help Desk Clients. By leveraging customer service skills and having an understanding of today’s technologies, you will solve a wide variety of challenges
Job Source: Converge Technology SolutionsConverge Technology Solutions
Atlanta, GA, United States
Job Title: Customer Support Specialist (Wednesday to Saturday - 7:00 AM to 6:00 PM CST) As a Customer Service/Customer Support Specialist you will be responsible for the day-to-day support of our Help Desk Clients. By leveraging customer service skills and having an understanding of today's technologies, you will solve a wide variety of challenges
Job Source: Converge Technology SolutionsCGS Business Solutions | INC 5000 Company
atlanta, ga
CGS Business Solutions is committed to helping you, as an esteemed IT Professional, find the next right step in your career. We match professionals like you to rewarding consulting or full-time opportunities in your area of expertise. We are currently seeking Technical Professionals who are searching for challenging and rewarding jobs for the follo
Job Source: CGS Business Solutions | INC 5000 CompanyVatic Outsourcing
Marietta, GA, United States
Position: Client Provisioning Specialist (CPS) Organization: Client Account Management (CAM) Classification: Non-Exempt Reports to: Manager of Client Account Services Summary: The CPS is a customer facing support position focused on the client's experience with the lifecycle of Client Account Manager. This includes primary contact for client pr
Job Source: Vatic OutsourcingVatic Outsourcing
Atlanta
Job Description Job Description Salary: Position: Client Provisioning Specialist (CPS) Organization: Client Account Management (CAM) Classification: Non-Exempt Reports to: Manager of Client Account Services Summary: The CPS is a customer facing support position focused on the client’s experience with the lifecycle of Client Account Manage
Job Source: Vatic OutsourcingVatic Outsourcing
Atlanta, GA, United States
Job Description Job Description Salary: Position: Client Provisioning Specialist (CPS) Organization: Client Account Management (CAM) Classification: Non-Exempt Reports to: Manager of Client Account Services Summary: The CPS is a customer facing support position focused on the client’s experience with the lifecycle of Client Account Manage
Job Source: Vatic OutsourcingPwC
Atlanta, GA, United States
Industry/Sector Not Applicable Specialism Managed Services Management Level Manager Job Description & Summary A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of tec
Job Source: PwCAtlanta, GA, United States
Position: Sr. Managed Services Specialist (MSS)
Organization: Telecom Management Solutions (TMS)
Classification: Exempt
Reports to: Manager of Telecom Management Services
Summary: The MSS is a customer facing support position focused on the client's experience with the lifecycle of Telecom Managed Solutions. This includes invoice and inventory management, contract and vendor management, and reporting and business intelligence. The MSS is chartered with delivering consultative cost reduction, cost avoidance, savings and ROI and therefore ensuring recurring client satisfaction.
Levels: MSS, MSS I, MSS II, Sr. MSS, Sr. MSS II
Essential Functions and Qualifications:
Forensic analysis of telecom invoices inclusive of receiving, reviewing, approving, auditing, optimizing, processing, validating payment, etc.
Account Management in serving as an extension of a client's team
Microsoft Office competency and fluency in Excel
Confidence in delivering in-person and web-meetings; to all levels/organizations of a client organization
Presenting to assigned clients their respective monthly "Performance and Opportunities Dashboard" and QBR's (Quarterly Business Reviews) on a recurring basis
Managing large volumes of data in excel and application databases
Navigating carrier portals (wireline/wireless)
Preferred Competencies: General knowledge of business finance - cost allocation, AP and GL process
Basic knowledge of telecommunications services and networks (voice, data, mobile, unified communications
General knowledge of enterprise system integrations (i.e. AD/LDAP, SFTP, AP/GL/HR)
Reviewing, understanding, interpreting and managing carrier contracts
Knowledge of and understanding of pricing and benchmarking of telecom services
Understanding of SAAS structure, architecture, and security
C-Level presentation and interaction skills
Major Duties and Responsibilities: Ensure 100% capture of client invoices for on-time processing
Perform invoice audit, review and approval within desired SLA for accuracy and AP/GL file run
Establish and maintain 100% telecom inventory integrity for each assigned client
Provide constant external feedback to clients on savings opportunities and best practices in Telecom Management
Complete monthly and/or quarterly customer account review (i.e. Performance & Opportunities Dashboard Review)
Provide timely, detailed and accurate reporting to external and internal audiences
Skills and Abilities Ability to escalate effectively and manage vendors (both partners and non-partner vendors)
Ability to communicate effectively (verbal, written, email) with customers, peers, direct and senior management
Ability to work as a facilitator on project plans - implementations and installs/disconnects
Ability to leverage automation for efficiency and added customer benefit
Supervisory Responsibility: While there is not a formal responsibility for personnel management, this role will work closely with various members of internal peer and management organizations and will need to take various leadership roles, internally and externally.
Work Environment: This position is remote - work from home based. There is opportunity to work in office if desired.
Position Type and Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday, from 9:00 a.m. to 6:00 p.m.
Travel: Some travel (locally or in the US) may be required to perform the critical functions of the job.
Required Education and Experience: College Degree
5+ years in telecommunications and/or in the Telecom Management (TEM) and/or Managed Mobility Services (MMS) industries
Additional Eligibility Qualifications: Job contingent upon a background check
EEO Statement: It is our policy to provide equal employment opportunity to all individuals. We are committed to a diverse workforce. We value all employees' talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law.
Vatic's policy is to provide equal employment opportunity to qualified persons without regard to race, color, religion, sex, national origin, age, known mental and physical disabilities, or veteran status. Federal and state laws require this, and we believe equal employment opportunity is simply good business practice.
Managed Services Specialist - Telecom Expense Management jobs in Atlanta, GA, United States
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