Customer Service Representative

Aurora, IL, United States

** Customer Service Representative**

Job Title Customer Service Representative Job ID 27653390 Location Aurora, IL Other Location Description **Amsino Medical, Inc** is dedicated to providing the highest quality medical products and services at the most competitive prices, creating the best value for our customers worldwide. We believe that complete customer satisfaction in all areas of our operations product design and development, engineering and technical support, manufacturing, quality control and inspection, shipping and logistics, sales, marketing and customer service is the key to our success and future growth. Underlying this mission is the recognition that our employees are vital in achieving the company's goals and enhancing our reputation as a world class manufacturer and an innovative leader of high quality and cost-effective medical products.

**Customer Service Representative**

As the Customer Service Representative, you will focus on increasing sales service level and provide prospective as well as existing customers with all products offered, and additional presentations as needed. We will be expected you to ensure the delivery of excellent customer service through fast and accurate order processing, communication, upselling, and coordinating with other departments to resolve inquires. You must be energetic, well-spoken, and eager to close sales and increase revenue. You must also demonstrate passion and leadership in pursuing operation excellence in the daily job.

**Responsibilities:**

* Performs full cycle of order processing:

+ Verifies pricing listed on the orders received.

+ Checks minimum order requirements and notifies the customer of additional charges when appropriate.

+ Order entry and lead time follow up with customers.

+ Issues Certificates of Compliances and obtains appropriate signature for the certificates.

+ Verification of customer state pharmaceutical and business licenses.

+ Notifies customer of backorders and offers alternative products when available.

+ Works with customer, 3PL warehouse, carriers, and operation departments to minimize order delays.

* Provide quality service and support in a variety of areas including, but not limited to billing, placing orders, and system troubleshooting.

* Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company.

* Responsible for compiling and generating reports as they relate to customer.

* Verifies appropriate approval and processes sample requests.

* Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.

* Presenting and delivering products information to existing and potential customers. Answers customer questions regarding product descriptions, order status and follow-up call questions.

* Introduce new products to existing customers.

* Answer inquiries from potential customers who desire to buy from Amsino.

* Inform current and new customers about new products and promotions.

* Work with our redistribution partners.

* Establish relationships with channel partner sales management and category teams where appropriate.

* Support sales growth opportunity with existing customers and new business development.

* Work with channel partners and team members to close sales.

* Support sales team with customer accounts inquiry and related matters.

* Creating and maintaining a list/database of potential sales.

* Analyze and quote requests for stock availability.

* Tracking weekly, monthly, and quarterly performance and sales metrics.

* Adheres to Amsino Quality Management by following policies, procedures, work instructions and forms/records.

* Resolve customer complaints within procedure guideline or investigates problems of an unusual nature in the area of responsibility. Presents proposed solutions to appropriate manager to ensure customer satisfaction.

* Acts as a subject matter expert.

* Proactively seeks for overall improvement in all areas of customer service and order processing.

* Other related duties may be assigned.

**Requirements:**

* Associate degree in a business-related field with 2-year experience; OR equivalent combination of education and experience.

* Analytical, reporting, data entry, Microsoft Office Word and Excel skills are a MUST.

* Proficient with EDI order processing and international shipments experience preferred.

* Ability to communicate clearly and professionally, both verbally and in writing.

* Persuasive and goal oriented.

* Possesses an energetic, outgoing, and friendly demeanor.

* Possess a strong work ethic and team player mentality, exceptional interpersonal skills, and customer-oriented mindset.

* Attention to details, meeting deadlines, organizing and prioritizing tasks, multi-tasking capabilities.

* Must be able to work well under pressure, answering phones, and possess strong problem-solving skills.

* Self-motivated and self-directed.

* Willingness to learn and be proactive in nature.

* In-depth understanding of company products and its position in the industry.

* Ability to work closely with Senior Level Management.

* Ability to handle high value customers.

* Outstanding attendance and punctuality.

* Willingness to work a flexible schedule as necessary and occasional overtime when needed.

**Benefits:**

We value our employees time and efforts. Our commitment to your success is enhanced by our competitive pay and an extensive benefits package including paid time off, medical, dental and vision benefits. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow within the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

*We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.* Share This Job