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Hotel Night Auditor and Front Desk Agent

Seattle, WA, United States

Hampton Inn Seattle-Airport

Address: 19445 International Blvd, Seattle, WA 98188

Phone: 206-878-1700

The Hampton Inn Seattle Airport is looking looking to add an new upbeat and dependable  Night Auditor/Front Desk Agent  to their team! This is a crucial position for the hotel to assist in all aspects of hotel guest’s accommodation. If don't mind working overnight late night hours with potential for working during the day for more hours this could be a great position for you!

Benefits

Medical, Dental and Vision insurance after 60 days of full time employment.

Paid Vacation after 90 days of full time employment.

Hotel Travel Discount Benefits

Responsibilities

Perform all check-in and check-out tasks

Efficiently and accurately close the day for the hotel and help set up for the next day successfully

Send out daily reports as needed to management

Assist with daily data entry for hotel statistics and financials

Manage online and phone reservations

Inform customers about payment methods and verify their credit card data

Register guests collecting necessary information (like contact details and exact dates of their stay)

Welcome guests upon their arrival and assign rooms

Provide information about our hotel, available rooms, rates, and amenities

Respond to clients’ complaints in a timely and professional manner

Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs

Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

Upsell additional facilities and services, when appropriate

Maintain updated records of bookings and payments

Qualifications

Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role preferred

Experience with hotel reservations software, like Opera, OnQ or Fosse preferred

Customer Service experience

Excellent communication and organizational skills

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Hotel Night Auditor and Front Desk Agent jobs in Seattle, WA, United States

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