Information Technologies (IT) Manager

Arizona City, AZ, United States

Salary: $35.46 Hourly

Location : Fernando Padilla City Building, AZ

Job Type: Full-time

Job Number: 2024-00008

Department: Information Technology

Division: IT Dept

Opening Date: 02/22/2024

ABOUT THE POSITION

YOUR FUTURE BEGINS HERE!

The City of San Luis Arizona is looking for an IT Manager with strong communication and leadership skills who will succeed in meeting the City's goals.

As the IT Manager, you will: Oversee the design, implementation, and maintenance of the City's IT infrastructure, including hardware, software, networks, and servers. Ensure the security, reliability and scalability of IT systems to meet the City's needs.

Develop and implement IT strategies, policies and procedures to support organizational objectives. Collaborate with Department Directors to align IT initiatives with City's goals and drive innovation through technology solutions.

Evaluate and select external vendors, supplies, and service providers for IT products and services. Negotiate contracts, manage vendor relationships, and ensure the quality and cost-effectiveness of oursourced IT solutions.

Plan, execute and oversee IT projects from initiation to completion, ensuring they are delivered on time, within budget, and according to specifications. Monitor project progress, identify risks, and implement effective mitigation strategies.

Ensure prompt provision of technical support and assistance to end-users to resolve technical problems in a timely and efficient manner, implement user training programs to enhance IT literacy and promote self-service solutions.

Through innovative initiatives instructs City staff in the use of standard business and administrative software, including word processing, spreadsheets, database management; provides instruction or written documentation where required.

Implement and maintain robust security measures to protect the organization's data, systems, and networks from cyber threats and vulnerabilities. Ensure compliance with relevant regulations, standards and best practices in IT security.

Implements policies and procedures that enhance the efficiency and quality of IT Department's services.

Ensures on-premises, IaaS, PaaS, SaaS, network infrastructure is property serviced and maintained.

Monitor performance if IT Service Desk functions to ensure provision of excellent service.

Stays current with emerging technologies and trends to recommend innovations to improve municipal operations.

Develop and manage the IT budget, including forecasting expenses, tracking costs and optimizing resource allocation, identifying cost savings opportunities and recommending investments in technology infrastructure and services.

Prepare and present reports to senior management and elected officials on IT's performance and initiatives.

Lead and manage a team of IT professional, including systems administrators, network engineers, and support staff providing guidance, support and mentorship to team members to ensure optimal performance and professional development.

Participates in the recruitment process, ensures adequate staffing levels, evaluates work performance, ensures policy and procedure compliance and provides guidance in employee relations matters.

Performs related duties as assigned.

IDEAL CANDIDATE

Possess knowledge of: Principles and practices of leadership management and supervision.

Functions, operations and technology related to City financial, business, public safety and administrative applications and related hardware and peripherals.

Relevant laws, regulations and compliance related to data protection and privacy, such as CJIS, GDPR, HIPAA, etc.

Understanding of cyber-security and procedures along with knowledge of CJIS, NIST Cyber Security framework and SOC Cybersecurity framework.

Cybersecurity threats and best practices to protect the organization's data and systems.

Cloud computing infrastructure services and familiarity with Office 365 SaaS solutions and Azure Entra Identity services.

Application, networking, and system software

Solid understanding of LAN/WAN networks and networking equipment such as Cisco

Microsoft infrastructures services and server systems

TCP IP, MS Exchange, MS ISA and group policy

Virtualization technologies

Professional audio/video systems and telecommunication systems.

Server hardware/software setup maintenance and implementation.

Has the ability to:

Manage, coordinate, and mentor assigned staff.

Provide leadership with a strong sense of ownership and urgency.

Think strategically to make well-informed decisions to plan projects, set budgeta and delegate work

Understand and oversee agency's IT Infrastructure including networks, servers, storage and other hardware components.

Stay up to date with information technology trends such as cloud computing, artificial intelligence, cybersecurity and digital transformation.

Oversee IT Projects from conception to completion ensuring timely delivery and proper budget.

Manage relationships with third party vendors and service providers to ensure best value of IT investments.

Apply creative and critical thinking in a high demand and fast-paced work environment

Communicate effectively both verbally and in writing with a variety of audience types and using different mechanisms.

Enforce rules, regulations, and policies.

Multi-task and effectively manage numerous priorities within a fast-paced environment

Work effectively as an independent contributor and as a part of a collaborative team.

Establish and maintain effective working relationships with others and interacting with the public.

Install, configure and upgrade operating systems and software, using primarily standard financial, business and administrative application practices.

Use initiative and independent judgment within established guidelines and procedures.

MINIMUM REQUIREMENTS

REQUIRED:

All requirements must be maintained throughout employment Residency in the United States and within 25 miles of the City of San Luis.

A valid Arizona driver license at the time of appointment

Police Background Check and Polygraph Examination

Education, Training and Experience: A Bachelor's Degree in computer science, information technology, or a related field, AND

A minimum of three (3) years of experience in a full-service information technology environment with responsibility for development, management, and utilization of current information technology resources with one (1) of those years in a lead, senior, supervisory capacity; OR

Any combination of education, certification, and experience equivalent the results in the successful performance of the job.

DESIRED/PREFERRED: CompTIA Network+ or Cisco Verified Network Associate (CCNA) highly desirable

Current ITL, PMP, Security+ and CISSP Certifications are a plus

Master's Degree

Bilingual in Spanish

San Luis residency

SUPPLEMENTAL INFORMATION

- OPEN UNTIL FILLED -

The City of San Luis is committed to Professional Growth and Career Development

Current employees may be given preferred consideration if they meet the position's minimum requirements.

Applications will be reviewed every Friday starting March 4th. Candidates deemed to have the most relevant backgrounds will be invited to participate in the interview/assessment process.

The City of San Luis offers the following benefits to all full-time City employees:

MEDICAL/ DENTAL/ VISION INSURANCE - The City of San Luis is proud to provide medical, dental and vision insurance for it's employees which is administered by 90Degree Benefits. Dependent premiums are paid one month in advance and are pre-taxed. Additional information regarding medical, dental and vision benefits may be requested from the Human Resources Department.

ARIZONA STATE RETIREMENT SYSTEM (ASRS) - City employees are required to enroll in the Arizona State Retirement System. Employee Contribution - 12.03%

Employer Contribution - 12.03%

ARIZONA STATE RETIREMENT SYSTEM (ASRS) - LONG TERM DISABILITY (LTD) Employee Contribution - .014%

Employer Contribution - .014%

SOCIAL SECURITY AND MEDICARE-

FICA (Social Security Tax) - Employee Contribution- 6.20%

Medicare - Employee Contribution - 1.4500%.

PAID TIME OFF (PTO) -

Vacation Leave Accruals (Based on years of service and accrued on bi-weekly basis)

Less than 6 years - 3.08 hrs.

6 - 11 years - 4.62 hrs.

11 years or more - 6.16 hrs.

Sick Leave - 3.69 hrs.

LIFE INSURANCE - The City provides eligible employees with a Life Insurance and Accidental Death and Dismemberment (AD&D) benefit. This plan is administered by Standard.

Basic Life Benefit - $50,000.00

AD&D Benefit - $50,000.00

DISABILITY INSURANCE - Disability insurance is available to all employees who work 30 or more hours per week.

Short-Term Disability - Coverage begins on the 15th day of injury or sickness.

Duration of Benefits - 180 days

Benefits Percentage- 66.67%

Waiting Period - 14 days

Maximum Weekly Benefit: $2,000.00

WORKER'S COMP - Insurance coverage for medical expenses and loss of income due to an on-the-job injury is provided by the City of San Luis for all employees.

01

Do you live in the United States and within 25 miles from the City of San Luis? Yes

No

No, but I am willing to relocate

02

Do you have an active Arizona Driver's license? Yes

No

No but I do in a different State

03

Do you possess a Bachelor's Degree in computer science, information technology, or a related field? Yes

No

04

Do you possess experience in a full-service information technology environment with responsibility for development, management, and utilization of current information technology resources with one (1) of those years in a lead, senior, supervisory capacity? Yes

No

05

Do you possess a CompTIA Network+ or Cisco Verified Network Associate (CCNA)? Yes

No

06

Do you possess an ITL, PMP, Security+ and CISSP Certifications? Yes

No

07

Are you willing to go through a Police Background Check and Polygraph Examination? Yes

No

08

Do you live in San Luis, AZ? Yes

No

09

Are you bilingual in Spanish and English? Yes

No

10

Are you a Veteran? Yes

No

11

What's you're highest level of education? No Education

High School Diploma or equivalent

Associate's Degree

Bachelor's Degree

Master's Degree

12

How many years of experience do you posses in a full-service information technology environment with responsibility for development, management, and utilization of current information technology resources? No Experience

One (1) to Two (2) years

Three (3) to Four (4) years

Five (5) to Six (6) years

Over Seven(7) years

13

How many years of experience do you posses in lead, senior, supervisory capacity? No Experience

One (1) to Two (2) years

Three (3) to Four (4) years

Five (5) to Six (6) years

Over Seven(7) years

14

The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during an interview. By completing this supplemental questionnaire, you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal. Yes, I understand and agree.

No, I do not agree.

Required Question